Citizens' Issues
Pune Passport Seva Kendra improves process of applications and facilities: A Moneylife Impact

The press statement issued by the ministry of external affairs claims that passport issuance in Pune has increased by 64%, with a corresponding increase of 11% in the number of applications processed and police verification clearance up by 133% 

 

A little over a month after Chief Passport Officer Muktesh Pardeshi and a top official from Tata Consultancy Services (TCS) addressed a press conference in Pune and assured improvement in passport services of the Pune Regional Passport office, beleaguered with inefficiency and corruption, some positive steps towards citizen convenience have been implemented.

 
As per a press statement issued by the ministry of external affairs (MEA), increase in online appointments, quicker disposal in police verification clearance; facilities for citizens like provision of drinking water, hassle-free parking and separate queue for senior citizens and minors; enhanced security, and putting up of public boards to warn against passport agents have become a reality. Moneylife which had spearheaded a sustained campaign since March along with activists had made these relevant demands.
 
According to Pardeshi, “The number of appointments at Passport Seva Kendra (PSK) in Mundhwa has been increased to 1,100 on a daily basis, a rise of 16%. At the same time, to ease the problem of unavailability of appointment slots online, the appointment release cycle has been increased from one week to two weeks which has resulted in an additional availability of 6,000 appointments for the people.”
 
Pardeshi further states that, “Statistics indicate that passport issuance in Pune has increased by 64%, with a corresponding increase of 11% in the number of applications processed. On the other hand, the police department has also been able to clear the pendency of passport applications that witnessed a 133% increase. We are still trying to manage the problem of absenteeism, which has increased from 25% to 30%. Would request applicants to diligently follow the processes while applying for a passport and not let their appointment go waste.” 
 
Inordinate delays in police verification were one of the major hurdles in applicants receiving their passports. According to Assistant Regional Passport officer Ms Arora, “We have deployed two of our personnel in the police department in order to help it to dispose off police verification cases quickly. We found that the number of pendency was exaggerated. With our joint effort, there are now less than 5,000 pending cases of police verification.” 
 
Despite these claims by the Regional Passport Office, Moneylife has received complaints of non-issuance of passport despite clearance of police verification. Two cases which have been reported with Moneylife are: 
 
1. Name - CH Joshi
Passport File No. is PN1070400995712; Police Verification Report sent to Passport office from Police Commissioner Office on 31-08-2012 Acknowledgement no. - 72733.
 
Passport Seva Kendra - Status still shows as “Passport application is under review at Regional Passport Office.” 
 

2. Swati Bhagat: 
Passport File no PN1060810374613. Police verification report sent on April 17. Passport yet to be issued.
 
The press statement states the following enhanced conveniences and facilities have been made available to the passport applicants at Passport Seva Kendra, Mundhwa:
1,100 appointments available on a daily basis
Police verification clearance increased by 133%
Passport issuance increased by 64% 
Elongated appointment cycle made—additional 6,000 appointments available to the people
Pre-A counter and a government official at pre-verification area to assist applicants regarding documentation 
Deployment of a government officer in pre-verification area to resolve applicant queries regarding documentation 
Additional security guard deputed to manage parking outside the PSK building
Enquiry desk established outside the PSK at the security entrance point to help applicants with the general queries regarding passport services 
Drinking water facility has been extended near the security gate of PSK premises 
Separate queues for walk-in applicants, senior citizens, minors, etc. with proper signage being installed in pre-service area to avoid confusion
Special multi-lingual signage installed at the PSK cautioning applicants to avoid dealing with touts and agents
To speed-up the passport services, the Pune City Police has also started using electronic Police Verification (PV) transfer model which has resulted in real-time dispatch of PVs to RPOs.
 
As per the press statement, “As part of MEA’s e-Governance initiatives, the Passport Seva Project (PSP) has transformed the passport issuance system across India through an increased network of 77 PSKs. The ministry is improving governance in Passport Offices by focusing on citizen-centricity, service orientation and transparency.”
 

 

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(Vinita Deshmukh is the consulting editor of Moneylife, an RTI activist and convener of the Pune Metro Jagruti Abhiyaan. She is the recipient of prestigious awards like the Statesman Award for Rural Reporting which she won twice in 1998 and 2005 and the Chameli Devi Jain award for outstanding media person for her investigation series on Dow Chemicals. She co-authored the book “To The Last Bullet - The Inspiring Story of A Braveheart - Ashok Kamte” with Vinita Kamte and is the author of “The Mighty Fall”.)
 

 

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COMMENTS

Sucheta Dalal

2 years ago

Big News: Regional Passport Officers -
Mumbai & Thane, will answer your queries

Painless Passports: No Agents Needed!

Mr Tanmoy Chakrabarty, VP & Head of the Global Govt Industry Group at Tata Consultancy Services, will explain how passport issuance has been transformed, what you can expect in terms of service, speed and efficiency; and the next phase of the automation process which will track Indian workers abroad.

He will also talk about the e-migrate system that has been launched by the Govt to protect the interests of Indians going abroad for work.

Dr Swati Kulkarni, Regional Passport Officer - Mumbai.
IFS and MBBS, she worked as Consul General of India in South Africa before becoming Mumbai's RPO

Mr TD Sharma, Regional Passport Officer - Thane.

Come and have your queries answered on these and many other benefits of the e-migrate process and automation of passports.







December
12
Friday

Registration: 6pm

Session Time:
6:30pm – 8:30pm

Venue:
Indian Merchants
Chamber, Walchand
Hirachand hall (4th floor),
IMC Marg, Churchgate,
Mumbai - 400 020.


ADMISSION FREE
Registration is Mandatory!
RIGHT OF ADMISSION RESERVED

RSVP:
Jewel / Libertina at
022-49205000 or email us
at [email protected]

amol adsul

4 years ago

Name - Amol Adsul
Passport File No. is PN1060898330813; Police Verification Report sent to Passport office from Police Commissioner Office on 15-03-2013

Passport Seva Kendra - Status still shows as “Passport application is under review at Regional Passport Office.”

Vinay Joshi

4 years ago

Hello Ms. Vinita,

How are you?

In the first place 'Congratulations', solely your untiring efforts, keep it up to improve to 100%. Yes, bang. Do not bother on TCS.

FYI, this has resulted [yr campaign] in all India increase in slots allotted & options.

I was flabbergasted to know that a 'TEN MONTH' old girl could not 'GET POLICE VERIFICATION', on time.
[well understood in case of surrogacy or adoption et al but from a well established maharashtrian fmly.]

Well do not leave aside the TCS outsourcing data processing. Look out for the security aspects are not compromised.

Two Indian payment processing firms have admitted 'system breached', in $45mn ATM heist.

Of course it was an external attack, ElectraCard Services, Pune & EnStage B'lore.

Ms.Sucheta your efforts also helped, coordinating the meeting.

Regards,

MCX launches futures trading in guar seed and guar gum

The trading unit of the guar seed and guar gum is 1 metric tonne each and price quote for the contracts is ex-warehouse Jodhpur, inclusive of sales tax/VAT. The basic delivery centre for both the contracts is Jodhpur and additional delivery centres include Bikaner, Nokha, Sri Ganganagar, Hanumangarh and Barmer in Rajasthan, Deesa in Gujarat, and Adampur and Sirsa in Haryana

 
Multi Commodity Exchange of India (MCX) will commence futures trading in guar seed and guar gum contracts from today (14 May 2013). The commodity markets regulator, Forward Markets Commission (FMC), has given approval for trading in guar seed and guar gum June 2013, July 2013, October 2013 and November 2013 contracts in order to facilitate price discovery and price risk management in the guar complex.
 
The trading unit of the guar seed and guar gum is 1 MT (metric tonne) each and price quote for the contracts is ex-warehouse Jodhpur, inclusive of sales tax/VAT. These are compulsory delivery contracts with Staggered Delivery Tender Period for the last 15 days. The physical delivery would be available in multiples of 1 MT for both guar seed and guar gum. The basic delivery centre for both the contracts is Jodhpur and additional delivery centres include Bikaner, Nokha, Sri Ganganagar, Hanumangarh and Barmer in Rajasthan, Deesa in Gujarat, and Adampur and Sirsa in Haryana.
 
Tick size for both guar seed and guar gum contracts is Re1 per 100 kg. The initial margin required to trade is 10% or based on SPAN, whichever is higher. As an additional risk management measure, pre-defined special margins are included in the contract. The special margin of 10%, which is over and above the initial margin, will be imposed if prices rise by more than 20%. Further, for every 10% rise in prices, the special margin charged will also increase by 10%. Additionally, if prices increase by more than 50% in the June and July expiry contracts, a special margin of 70% will be imposed. 
 
The guar seed and guar gum open position limits for a member collectively for all clients is 12,000 MT or 15% of the market wide open position, whichever is higher, and for individual clients it is 2,400 MT. The near month limits shall be applicable for 20 days prior to expiry of the contract. The near month limit for a member collectively for all clients is 4,000 MT or 15% of the market wide open position, whichever is higher and for individual clients it is 800 MT. The position limits shall be applicable for all contracts traded on all exchanges.
 
The guar gum open position limits for a member collectively for all clients is 3,000 MT or 15% of the market wide open position, whichever is higher, and for individual clients it is 1,000 MT. The near month limits shall be applicable for 20 days prior to expiry of the contract. The near month limit for a member collectively for all clients is 600 MT or 15% of the market wide open position, whichever is higher, and for individual clients it is 200 MT. The position limits shall be applicable for all contracts traded on all exchanges.

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Equity MFs continue to suffer outflows; net outflows of Rs270 crore in April

After a month of positive inflows in March 2013, equity mutual fund schemes witness another round of outflows in April 

 
Mutual funds, mutual fund, direct plan, equity mutual fund, mutual fund schemes, equity schemes, mutual fund inflow, equity fund inflow, fund flows, equity outflowsSales of equity mutual fund schemes touched their lowest since November 2012 and despite lower redemptions, equity schemes witnessed a net outflow of Rs270 crore last month. Redemptions were the lowest compared to the past 10 months, amounting to Rs3,407 crore. Poor sales is said to be the main reason for the net outflow from equity schemes. Sales of equity schemes amounted to just Rs3,136 crore, the lowest in the past five months. Not surprisingly, the number of equity folios declined further by another 2.64 lakh. Gold ETFs (exchange-traded funds) did not garner any interest as well and faced a net outflow of Rs36 crore.
 
Sales of equity schemes which picked up in the last quarter of FY12-13, could not maintain its upward trend. Sales in the quarter averaged around Rs4,500 crore per month. IDFC Equity Opportunity Series 1, a close-ended equity scheme, was the only scheme launched during the month and was able to gather around Rs253 crore in assets.
 

Mutual funds, mutual fund, direct plan, equity mutual fund, mutual fund schemes, equity schemes, mutual fund inflow, equity fund inflow, fund flows, equity outflows

In the past financial year, there has hardly been any growth in sales. Sales picked up only towards the end. Total sales in FY12-13 amounted to Rs43,364 crore, down nearly 35% from FY10-11 when total sales touched Rs66,592 crore.  Adding insult to injury, equity schemes witnessed massive redemptions leading to huge outflows. The year FY13 saw the highest outflows, which was as high as Rs14,766 crore. (Read: Equity MFs witness exodus of nearly Rs15,000 crore and 45 lakh folios in FY12-13)
 
Sales for the month of April 2013 declined by 3% from the same period last year. The reforms brought in by the regulator Securities and Exchange Board of India (SEBI) over the past year did not seem to have a positive impact on equity mutual fund inflows. 
 
Despite the poor sales, equity assets under management grew by 3.56% in April 2013 to Rs1.78 lakh crore from Rs1.72 lakh crore in March 2012. This is mainly due to the performance of the equity market over the period. The S&P BSE Sensex moved up by a similar percentage from 18,835 end of March 2013 to 19,504 at the end of April.

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COMMENTS

Suiketu Shah

4 years ago

Equity MF outflow continues and rightly so.This wl continue month after month atleast till elections of the country which are rumoured to be preponed a few months.

Nilesh KAMERKAR

4 years ago

Where is this redeemed money going? - Chit funds? Collective Investment Schemes? Ponzi Schemes? MLM schemes? Gold?

What a pity . . . money has been going out of the most productive asset class and god knows where.

Whose fault? - Blame the agents, so simple.




Vaibhav Dhoka

4 years ago

March was positive due to ELSS and RGESS.And from April withdrawal starts and so the decline.

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