Pulse Beat

Medical developments from around the world

BMI and Heart Risk
According to the...

Premium Content
Monthly Digital Access

Subscribe

Already A Subscriber?
Login
Yearly Digital+Print Access

Subscribe

Moneylife Magazine Subscriber or MSSN member?
Login

Yearly Subscriber Login

Enter the mail id that you want to use & click on Go. We will send you a link to your email for verficiation
Financial Planning: How to get a helping hand

Do you need a financial advisor? If so, how to select one?

Financial advice is often...

Premium Content
Monthly Digital Access

Subscribe

Already A Subscriber?
Login
Yearly Digital+Print Access

Subscribe

Moneylife Magazine Subscriber or MSSN member?
Login

Yearly Subscriber Login

Enter the mail id that you want to use & click on Go. We will send you a link to your email for verficiation
Air India suspends two officials over lapse in ticketing

The airline initiated an internal probe after Minister of state for civil aviation Venugopal, who was on board a Delhi-Kochi-Thiruvananthapuram flight on 4th January, saw 23 vacant seats inside while a Kerala minister was denied a seat on grounds of non-availability

New Delhi: Days after minister of state for civil aviation KC Venugopal unearthed a major ticketing lapse, Air India suspended two officials saying ‘negligence’ by its customer service staff resulted in a domestic flight operating with 23 empty seats even when there was a wait-list for the flight, reports PTI.

 

The airline initiated an internal probe after Venugopal, who was on board a Delhi-Kochi-Thiruvananthapuram flight on 4th January, saw 23 vacant seats inside while a Kerala minister was denied a seat on grounds of “non-availability”.

 

The junior minister promptly asked Air India to probe the matter.

 

Following the directive, the airline launched the inquiry and suspended two officials of the customer service department pending its completion.

 

The probe found that two groups of passengers were supposed to travel by that flight as per the “summary sheet”.

 

However, one of these groups had not been ticketed though passenger name record (PNR) numbers were issued to them, airline officials said.

 

The customer service staff only saw the “summary sheet” but did not pull out the PNRs to check whether tickets had been issued to this group, they said, adding that this led the flight to operate with 23 vacant seats.

 

Had these staffers checked whether tickets had been issued on the basis of these PNRs, the vacancies would not have existed as this capacity would have been released for bookings and to accommodate waitlisted passengers, the officials said, terming it as ‘negligence’ on part of the staffers concerned.

 

Venugopal was not only concerned over the inconvenience caused by the airline staffers to the harried wait-listed passengers, but was also upset by the losses to the cash-strapped airline due to such lapses.

 

He has directed the airline now to examine the history of old bookings and see whether this was a one-off instance or a regular feature that could lead to a scam.

 

The booking system should have a corrective mechanism to provide clarity on the seat status on each flight, he suggested.

 

The exposure comes at a time when, as per official figures, Air India suffered an average loss of Rs404 crore every month between March and October last year. The state-run company had a cash inflow of Rs1,348 crore per month while the outflow due to high fuel costs was Rs1,752 crore, leading to cash deficit.

 

Air India now has an accumulated loss of over Rs28,000 crore.

User

We are listening!

Solve the equation and enter in the Captcha field.
  Loading...
Close

To continue


Please
Sign Up or Sign In
with

Email
Close

To continue


Please
Sign Up or Sign In
with

Email

BUY NOW

The Scam
24 Year Of The Scam: The Perennial Bestseller, reads like a Thriller!
Moneylife Magazine
Fiercely independent and pro-consumer information on personal finance
Stockletters in 3 Flavours
Outstanding research that beats mutual funds year after year
MAS: Complete Online Financial Advisory
(Includes Moneylife Magazine and Lion Stockletter)