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Club Mahindra members are not exactly having a great holiday

The list of complaints against the Mahindra group company from members is increasing. But they are not being addressed appropriately

There appears to be little respite for Mahindra Holidays and Resorts, as the list of complaints from dissatisfied customers continues to grow. The complaints range from unsatisfactory practices and deficiency in services to unfulfilled promises. While very little is known about how successful the company has been in redressing the complaints, a letter addressed to Mahindra Holidays managing director Ramesh Ramanathan recently raises the lack of clarity over the business model that this Mahindra group company follows.

"Overall people are not very clear on the business model Club Mahindra follows. There is no one reference document to it and the typical timeshare model does not apply in this case," Bhupesh Gupta, who has been a member of Club Mahindra Holidays since 2004, wrote in his complaint. "Bits and pieces of information come to light, surprising me every time. I am surprised why Mahindra Holidays reports resort occupancy levels at the time of quarterly report to shareholders. What significance does this have to its timeshare business? Who will take the hit of this under-utilisation, the members or the business?"

Mr Gupta says that he has not received a reply from the company for some time and so addressed a copy of the letter to Moneylife, which raised the issue with the company. However, the explanations by Mr Ramesh and chairman Arun Nanda were not very enlightening. Without answering the issue raised directly, both tried to describe how "customer centric" the company has been.

Mr Ramesh says, "Our surveys done both internally and independently prove that we have a very happy set of members who rate the experience at our resorts extremely high. I am happy to share with you that RCI have awarded the Gold Crown status to 10 of our resorts… more than 25% of our new members sign up through referrals by existing members, denoting a high level of delight with the brand." RCI is the largest timeshare vacation network in the world.

Strangely, in a recent interview with MoneyControl, Mr Nanda had admitted that an internal check has revealed that the company was lacking in many aspects and that it required some cleansing operations to contain the damage to its membership base. Club Mahindra is said to have experienced a 30% drop in membership sales revenue over the past few months.

It is very likely that this is the outcome of the numerous complaints of members that appear to go unresolved. Consumer review websites like mouthshut.com and www.consumercomplaints.in list some of them. In one recent note, Devyani Chakraborty says she is still awaiting a refund on cancellation of her membership, which was sold to her a few days before during Durga Puja. In one post today, Mr Sandeep said he has failed to encash a free holiday voucher coupon after he was told that there were no rooms available in any of the resorts in any destination.

Other complaints refer to lack of proper exit options, which, the Mahindra Holidays chairman said were very few. However, there is no explanation as to why members have to go through an excruciating exit mechanism and lose 30-40% of their membership fees in the process.

Many of the timeshare membership holders have complained that the "flexibility" option, which enables the users to transfer, exchange and split their holidays, have led to under-utilisation of the resorts. Moreover, they accuse the administration of favouritism, which enables only some particular members to avail good reservation dates and facilities.

But while members are allegedly denied facilities, resorts and rooms are used for other events and availed by outsiders. Many members, after repeated failures, give up on making reservations, which leaves many resorts with vacancies. There are complaints about unsatisfactory services, inadequate inventory and other unfulfilled promises.

It appears from inquiries Moneylife made with some members that there is no proper grievance redressal mechanism and neither are members aware of how they can get their complaints resolved, nor are the staff equipped to deal with such situations. Another repeated mention is that staff members engage in dubious practices like lotteries, misleading members about offers and not providing proper information about the terms and conditions.
 

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COMMENTS

rema

8 months ago

CLUB MAHINDRA IS A FRAUD COMPANY.Taking HARD EARNED MONEY FROM INNOCENT PEOPLE And fooling the common man. DON'T BECOME A MEMBER OF THIS CLUB MAHINDRA AND SQUANDER YOUR HARD EARNED MONEY.

I became a VICTIM of Club Mahindra 2007 by paying a hefty sum for studio with kitchenette getting assurance of a studio with kitchenette for me and my family when I need it and of course, a good service from their staff. I Used to pay ASF of Rs.13,000 and odd regularly and even after paying so much, I don't get a studio with kitchenette when I need and most of the new resorts don't have a kitchenette and even the ones which have they try to avoid it .We had booked our holidays 3 months ago from 31 march to 3April which is a lean period .When we contacted 10 days ago they will be providing us with studio with kitchenette .On talking to them today they said that may not be able to provide us with studio with kitchenette .Every time we have to beg and plead for what is our right as per the assurances given at the time of becoming a member. They are only interested in renting rooms to outsiders for a hefty sum depriving the members of their rights.The govt should take strict action against such clubs who are interested in fooling the innocent members and with their money they rent their rooms to travel agencies depriving the members of their rights

rema

1 year ago

Step MOTHERLY TREATMENT METED OUT TO CLUB MAHINDRA MEMBERS .We had waitlisted our request and also informed hotel Poovar of our request but on arrival we were told that 1 BR and Studios get booked within half hour of opening of booking for the resort rooms and there are no cancellations thereafter. Indeed this is faster than even summer train bookings. We are dining at the restaurant here and we find it mostly empty even during peak hours and the resort itself has a deserted look. We have visited many Club Mahindra resorts at various times and seen the presence of crowds. Many of the Studio rooms look deserted. Even the staff here mention that it is a lean period. we had been dumped by Poovar resort management on second floor HUs against our request for Studio though we are senior citizens and I have a bandaged hand due to an accident. I have been a member of Club Mahindra REDseason for more than 9 years. It is a 25 years Holiday Membership.For becoming a Member one needs to pay the Membership Fee and Annual Maintannce fee -- above Rs.10000.. At the time of joining we were given a rosy picture of Holidays that could be availed with ease across large number of Resorts.How ever our experience over the years have been as under--1)We vhardly ever get the desired studio rooms which we are entitled ,unless we book three or four months earlier that too only on weekdays and not on weekends.
2)Lot of compromises have to be made regarding the Place of visit and time of visit.Holidays can be planned not on your convenience but on the convenience of Club M AHINDRA.
3]AT THE TIME OF JOINING WE WERE GIVEN TO UNDERSTAND THAT CLUB MAHINDRA RESORTS ARE MEANT ONLY FOR MEMBERS. HOWEVER OVER A PERIOD OF TIME WE FIND MORE NONMEMBERS IN THE RESORTS THAN MEMBERS..---SINCE THE ROOMS ARE AVAILABLE THROUGH TRAVEL DESK SIGHTS LIKE TRIP ADVISOR ,MAKE MY TRIP ETC.A cash customer is more valuable than a member who has already made an upfront payment.

4)When we were offered Red Studio we were specifically told that studio Apartment come with a kitchenette,where we could prepare our own food using microwave oven, cutlery etc.However most of the resorts now do not have kitchenette with studio rooms.

5)With vast promotional drives to enrol members the ratio of members to rooms available have gone up.,resulting in less inventory for more members .This has resulted in members not getting desired rooms at desired locations and time
Above points indicate that the Time sharing model is an imperfect one,currently heavily loaded against the members. There is no guarantee for the promises made while receiving the full upfront payment.There is no clause for opting out of this membership by refund of remaining value . In view of this it is necessary to bring in regulations by the government.,so that malpractices can be prevented and Membership to inventory maintained and promised services are rendered.

rema

1 year ago

Step MOTHERLY TREATMENT METED OUT TO CLUB MAHINDRA MEMBERS .We had waitlisted our request and also informed hotel Poovar of our request but on arrival we were told that 1 BR and Studios get booked within half hour of opening of booking for the resort rooms and there are no cancellations thereafter. Indeed this is faster than even summer train bookings. We are dining at the restaurant here and we find it mostly empty even during peak hours and the resort itself has a deserted look. We have visited many Club Mahindra resorts at various times and seen the presence of crowds. Many of the Studio rooms look deserted. Even the staff here mention that it is a lean period. we had been dumped by Poovar resort management on second floor HUs against our request for Studio though we are senior citizens and I have a bandaged hand due to an accident. I have been a member of Club Mahindra REDseason for more than 9 years. It is a 25 years Holiday Membership.For becoming a Member one needs to pay the Membership Fee and Annual Maintannce fee -- above Rs.10000.. At the time of joining we were given a rosy picture of Holidays that could be availed with ease across large number of Resorts.How ever our experience over the years have been as under--1)We vhardly ever get the desired studio rooms which we are entitled ,unless we book three or four months earlier that too only on weekdays and not on weekends.
2)Lot of compromises have to be made regarding the Place of visit and time of visit.Holidays can be planned not on your convenience but on the convenience of Club M AHINDRA.
3]AT THE TIME OF JOINING WE WERE GIVEN TO UNDERSTAND THAT CLUB MAHINDRA RESORTS ARE MEANT ONLY FOR MEMBERS. HOWEVER OVER A PERIOD OF TIME WE FIND MORE NONMEMBERS IN THE RESORTS THAN MEMBERS..---SINCE THE ROOMS ARE AVAILABLE THROUGH TRAVEL DESK SIGHTS LIKE TRIP ADVISOR ,MAKE MY TRIP ETC.A cash customer is more valuable than a member who has already made an upfront payment.

4)When we were offered Red Studio we were specifically told that studio Apartment come with a kitchenette,where we could prepare our own food using microwave oven, cutlery etc.However most of the resorts now do not have kitchenette with studio rooms.

5)With vast promotional drives to enrol members the ratio of members to rooms available have gone up.,resulting in less inventory for more members .This has resulted in members not getting desired rooms at desired locations and time
Above points indicate that the Time sharing model is an imperfect one,currently heavily loaded against the members. There is no guarantee for the promises made while receiving the full upfront payment.There is no clause for opting out of this membership by refund of remaining value . In view of this it is necessary to bring in regulations by the government.,so that malpractices can be prevented and Membership to inventory maintained and promised services are rendered.

Varun

1 year ago

Club mahindra is a cheat and biggest fraudsters. Their resorts are not available in any season and the mony invested has all gone down to the drains. My holidays are about to lapse just because the resorts are full in all the dates.

REPLY

Kamal Jain

In Reply to Varun 1 year ago

https://http://www.facebook.com/Mahindra-Club-Think-100...

plz give ur comments on the above facebook page and help us in our fight against Club Mahindra

siba

1 year ago

club mahindra you can enjoy some money by cheating the innocent public but remember there is some thing called curse of so many customers your earning. all employees of Clubmahindra are also going to suffer from this. club mahindra a big scam company i doubt if they have to holiday resorts every time we call to book a holiday its not available . since last 4 years i m trying a holiday but its not available i paid the money also the holiday gets lapsed on the other side pathetic service . what are the other forums where we can put so that atleast some innocent brothers can get an escape from this cheating company

REPLY

Kamal Jain

In Reply to siba 1 year ago

https://http://www.facebook.com/Mahindra-Club-Think-100...

plz give ur comments on the above facebook page and help us in our fight against Club Mahindra

Dr fida

2 years ago

All this is a problem because , club mahindra sells holidays on all the websites , not jus to its members.
What's the use of getting a membership then .
I would rather (watever is d sum)per night and visit the resort wen ever I want .
Rather than paying in lacks for the membership . And wait for a off season where I might get a choice of resort and which has to be planned at least 2 to3 months ago. And also pay a hefty asf yearly .
its like i have paid so much for the membership and asf and yet i m begging to go holiday anywhere. Not fair ! Make your resorts exclusive to members .

REPLY

Kamal Jain

In Reply to Dr fida 1 year ago

https://http://www.facebook.com/Mahindra-Club-Think-100...

plz give ur comments on the above facebook page and help us in our fight against Club Mahindra

Dr fida

In Reply to Dr fida 2 years ago

Plsss don't make the mistake that we made. Don't ever consider their membership !

Raveesh Badoni

2 years ago

They are really big cheater , while they offer you membership , do fake promises and commitment .
But when you try to avail those benefit, they just don’t respond or say that you are not eligible for that or in case you like to followup over mail or call center or relationship team, they simply ignore your concern and never revert you back over phone or email.
These people are big looser, I will advice not to take their membership. Or in case you really wanted to waste your money give it to some beggar instead of giving it to Club Mahindra.
Regards,
Raveesh Badoni

REPLY

Kamal Jain

In Reply to Raveesh Badoni 1 year ago

https://http://www.facebook.com/Mahindra-Club-Think-100...

plz give ur comments on the above facebook page and help us in our fight against Club Mahindra

Shailesh Mehta

3 years ago

CHEATING BY Club Mahindra Holidays
offered 4 ticket of movie and 2 night stay but instead of giving ticket they had provided voucher of "Cine Rewardz" and after completing all procedure of "Cine Rewardz" including registration + key word etc. Cine Rewardzhad sent email that they will send movie ticket but till today we have not received any ticket. Also telephone no. of Cine Rewardz are not responding.
This is total cheating with public by club Mahindra+ Cine Rewardz

Shailesh Mehta

3 years ago

CHEATING BY Club Mahindra Holidays

offered 4 ticket of movie and 2 night stay but instead of giving ticket they had provided voucher of "Cine Rewardz" and after completing all procedure of "Cine Rewardz" including registration + key word etc. Cine Rewardzhad sent email that they will send movie ticket but till today we have not received any ticket. Also telephone no. of Cine Rewardz are not responding.
This is total cheating with public by club Mahindra+ Cine Rewardz

REPLY

Kamal Jain

In Reply to Shailesh Mehta 1 year ago

https://http://www.facebook.com/Mahindra-Club-Think-100...

plz give ur comments on the above facebook page and help us in our fight against Club Mahindra

Deepak

3 years ago

Shib, Which color memebership u have?

REPLY

Kamal Jain

In Reply to Deepak 1 year ago

https://http://www.facebook.com/Mahindra-Club-Think-100...

plz give ur comments on the above facebook page and help us in our fight against Club Mahindra

Shib

In Reply to Deepak 3 years ago

White Studio !

Deepak

3 years ago

Is there anyone who has Red or purple membership and yet facing problems in booking at the desired resort?

REPLY

Kamal Jain

In Reply to Deepak 1 year ago

https://http://www.facebook.com/Mahindra-Club-Think-100...

plz give ur comments on the above facebook page and help us in our fight against Club Mahindra

DV Sharma

In Reply to Deepak 2 years ago

Join us Face Book Page: https://http://www.facebook.com/clubmahindrachorhai

Raveesh Badoni

In Reply to Deepak 2 years ago

Yes , I faces same problem in first booking , and that time only i asked to terminate my membership but they people are not giving my money back.
These people are shameless.

Kamal Jain

In Reply to Raveesh Badoni 1 year ago

https://http://www.facebook.com/Mahindra-Club-Think-100...

plz give ur comments on the above facebook page and help us in our fight against Club Mahindra

Kamal Jain

In Reply to Raveesh Badoni 2 years ago

All Members who were cheated are requested to Plz send ur Mobile numbers
mine is 9422076003

Varun

In Reply to Kamal Jain 1 year ago

Mine is 9987510013..

can we move the consumer court against them ?
I am seriously thinking on that lines. If we all unite and move n applications against these fraudsters it will be good

Kamal Jain

In Reply to Raveesh Badoni 2 years ago

This is regarding Club Mahindra Holidays I and one of my friend had taken Club Mahindra Membership Few months back, We where promised lot of things by their representatives but once the major part of payment was done we were denied the what was promised to us. We were promised that remaining installments will be collected by their person from our place but without our knowledge they took our sign on many papers telling that this were agreement papers and took sign on ECS paper without our knowledge. We have not used their facilities even once but when we demanded refund we were bluntly told that we had Invested in Leisure and money will not be refunded. We were really Shocked to hear that we had invested in Mahindra Holidays which was not told at the time of taking membership. While taking the membership we were told that we can ask for refund if we fill that we donot want this membership before using it but we were denied when after loosing the trust in them (because they took our sign on papers by telling lies) we asked for refund. When we were denied refund we went through the Internet and were shocked to see thousands of complains of Cheating against Club Mahindra. Why Is Government of India not taking any action against this people. Will we get refund of lakhs of our hard earned money ???


Below is the detailed mail communication with them
Dear Mr. Jain,

Greetings from Mahindra Holidays!

Based on your discussion with me and your request for cancellation of membership, we are concerned that you have decided to opt out.

As per the membership rules, we would like to inform you that there is no refund applicable on your membership and would therefore urge you to reconsider your decision.

As informed and discussed regarding your 2 query, we shall resolve the same to your satisfaction.

1. Booking done one regular inventory : We can do the changes and same can be confirmed on your premiums offer nights instead of regular and regular nights which are used for this booking will be re-credit back to your account.
2. EMIs: As informed we need to have some physical instruments with you for your membership EMIs and yes same can be prepaid every month via cash so that your ECS doesn't hit your bank account.

On our part we promise that we will look into the issues that have led to your decision and rectify those that are within our power to correct.

Please feel free to call us on 33653700 or write to us at [email protected]

We hope that you will renew your trust in us and we look forward to offering you many years of memorable holidays with us.
Warm regards,
Ajit Totre
Assistant Manager - Member Retentions
Mahindra Holidays & Resorts India Ltd.

Login to http://www.clubmahindra.com and make reservations, view your holiday balance, check resort details, pay dues and even waitlist your bookings. For Reservations, please click here. Are you new here? Sign up to create your password. User Id is your member ID.

For feedback, enquiries and service requests please call 1860-210-1111 (Business timings: 9:30 AM to 06:30 PM, Monday - Saturday. Closed on Sundays & Public Holidays)
Or email [email protected]
Your online experience just got simpler. Visit your member section at http://www.clubmahindra.com and check real time resort availability, place a holiday request and for the first time pay your Annual Subscription Fee instantly in a safe and secure manner.

Follow us on - Facebook & Twitter

-----Original Message-----
From: [email protected] ([email protected])
Date: Friday, September 12, 2014 08:43 AM
To: Info ([email protected])
Subject: Club Mahindra - Post a Query

Club Mahindra
Hi Admin,

Kamal Jain(2564117) has posted the following Query:

As i have recently joined and not acquainted with ur website I had requested ur manager Imran Qureshi to book my Hoildays in Sikkim I was offered 9 night and 10 days gift then Why my while booking my free quota was not utilised. At time of buying ur Package I was promise many things by Imran and Viral (ur Representatives) which after my payment are completely denied by them. This is cheating. I have yet not utilised any of ur facility & would like full refund - more things to tell u


This email was intended for Admin. Why have we added your details in this email.

© Mahindra Holidays and Resorts India Ltd.

Abhay Doshi

In Reply to Deepak 3 years ago

I have red membership and always face problems. They always have new regulations restricting the usage for the memeber.

Now they have come out with a rule that one cannot book more than 2 rooms at a time in peak season. Which means if one needs to travel with the family of more than 6 persons, they cannot do so.

This is against the interest of the member. There are so many such new regulations which the member is not aware of and realises only when does the bookings.

vaibhav bhagat

In Reply to Abhay Doshi 3 years ago

Yes! I too am red studio member and these new rules restrict usage of saved inventory for family and friends for no fault of ours. Inventory is sold to Corporates/companies whereas we are denied.

Shib

In Reply to Deepak 3 years ago

The Club Mahindra membership is a crappy product and designed to loot customers. Once you are trapped, you have no way to escape. You will have to pay annual fees each year in addition to membership fees... and when you want to go on a holiday, you will never get a booking and subsequently, your allotted days would lapse. I'm stuck and fighting with them in Consumer court.

Deepak

3 years ago

Where did you buy it from?

Praveen Prabhakar

3 years ago

Hi All, I got this membership such that i wanted to have some good breaks from my office tensions. Now this itself has become a tension for me. I would recommend everyone to be careful with these memberships especially getting from a existing member. The previous member had booked a 2 day and he had told me that and asked me to cancel/ modify as per my needs. It was reflecting in my account but i couldn't able to cancel or reschedule it. I am the owner now and ClubMahindra people are telling that i cannot do any thing about it and it will be lapsed. They are telling me a software/ Website bug and trying to justify that they cannot get the 2 nights back. They stole my paid 2 nights holidays and previous owner is also surprised to know this. This is happening before me taking my first holiday. This is horrible and be careful with your hard earned money.

Thanks & Regards,
Praveen Prabhakar

Abirami

3 years ago

In 2012 club mahindra called up im lucky winner for free holiday voucher. They spoke for 2 hrs and dnt giv me the voucher but only spoke abt their membership system.

again in 2014 feb they called me for same thing I gave them jist of what happened in 2012 n that im not interested. But these nuts convinced of voucher and tat there are some offers etc and called me in.

on a sunday they called me every 15 mts to check if im coming. That was total harassment. Finally when I met them they spoke abt membership and told that voucher will be mailed across.

Its been a week and I still dnt get the vouchers nor a responsible reply from club mahindra anna nagar chennai.

Its so low of these so called branded tourism fellows to behave so cheaply

if they cnt clearly provide vouchers why fool people and waste time??

REPLY

Kamal Jain

In Reply to Abirami 1 year ago

https://http://www.facebook.com/Mahindra-Club-Think-100...

plz give ur comments on the above facebook page and help us in our fight against Club Mahindra

Abirami

3 years ago

In 2012 club mahindra called up im lucky winner for free holiday voucher. They spoke for 2 hrs and dnt giv me the voucher but only spoke abt their membership system.

again in 2014 feb they called me for same thing I gave them jist of what happened in 2012 n that im not interested. But these nuts convinced of voucher and tat there are some offers etc and called me in.

on a sunday they called me every 15 mts to check if im coming. That was total harassment. Finally when I met them they spoke abt membership and told that voucher will be mailed across.

Its been a week and I still dnt get the vouchers nor a responsible reply from club mahindra anna nagar chennai.

Its so low of these so called branded tourism fellows to behave so cheaply

if they cnt clearly provide vouchers why fool people and waste time??

Lavasa Corporation gets SEBI nod for Rs2,000 crore IPO

New Delhi: Hindustan Construction Company (HCC) today said its subsidiary, Lavasa Corporation, has been given the green signal for a Rs2,000 crore initial public offer (IPO) by the Securities and Exchange Board of India (SEBI), reports PTI.

"... Lavasa Corporation Ltd, subsidiary company of HCC, has received observation letter from SEBI for its proposed IPO," HCC said in a filing to the Bombay Stock Exchange.

In September, Lavasa Corporation had filed a draft red herring prospectus (DRHP) with the market regulator for the proposed IPO.

The IPO may hit the market by November-December, depending on the date of receipt of clearances from regulatory authorities, HCC chairman Ajit Gulabchand had said earlier.

The real estate developer has roped in ICICI Securities, Kotak Mahindra Capital Company, Morgan Stanley India and Axis Bank as book running lead managers for the issue.

HCC holds a stake of about 65% in Lavasa, while Gautam Thapar-controlled Avantha Group is the second-largest shareholder with a 16% stake.

Other shareholders include Venkatesh Hatcheries with a 13% stake and Pune-based investor, Vinay Maniar, who holds a 6% stake in the company.

Lavasa is a planned hill city being developed by HCC near Pune. The master plan for Lavasa was drawn up by internationally renowned design consultant HOK of the USA.

The hill township has been planned to house a permanent population of around three lakh, as well as the expected arrival of 20 lakh tourists every year.

The first of the five towns - Dasve - is slated to be ready by 2010-11.

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