Privacy Policy

Moneylife Group respects the privacy of its users and is committed to protect it in all respects.

 
Customer information: Your personal details will be collected and processed when you order, purchase, register, subscribe or make use of any of our products or services.  Information is collected by the companies of Moneylife Group.  
 
In addition, when you visit any of our websites or use any of our digital applications (such as our iPhone or iPad applications), we also collect website and application usage information (which may include your reading history and any advertisements you may have viewed), and information about your computer or other digital device and your internet connection. This includes your computer's or digital device’s IP address, the type and version of browser and operating system you use, your internet domain and, if you visited via a link from another website, the URL of the linking page.
 
This information is collected to help us:
fulfill your order
manage your registration preferences
send you renewal notifications and/or service notifications
personalise web content and advertising based on your personal characteristics or preferences
ensure, as far as is practical, that our websites and applications are compatible with the browsers and operating systems used by most of our visitors
conduct customer satisfaction surveys
and, if you allow us to*, we may also:
tell you about additional products and services
tell you about other promotional activities across the Moneylife Group of companies or other companies with whom we have a business relationship
invite you to participate in market research and surveys
* Please indicate your privacy preferences using the order, registration or subscription form when ordering, purchasing, registering or subscribing.
We also use your information for in-house research and analysis. This helps us to:
improve our understanding of customer needs
create marketing profiles
support strategic development.
 
To enable us to conduct research we may share your information with third party suppliers employed to help. All results of any research and analysis will be anonymised or aggregated information and will not reveal any personal details of individual customers.
 
Cookies
A cookie is a small file which is placed on your hard drive when you visit any of the Group's websites (directly or via our applications). We use information from cookies for purposes which may include:
identifying returning users, registrants and subscribers
eliminating the need for returning users to re-enter their login details
enabling you to move more easily around our sites and applications
tracking your use of our sites to improve our sites and applications in accordance with your requirements
 
building up an anonymous profile based on your browsing patterns across our sites, applications and third party websites, which enables us to make advertisements and content available to you that is more relevant to your interests
 
You can delete cookies from your hard drive at any time. Bear in mind, though, that if you delete them, any settings such as your stored username and password will have to be reset when you next log in.
 
You will be able to use our websites and applications even if your browser is not set to accept cookies. However, certain features and content may not be available to you and you will have to log in every time you visit.
 
By visiting a Moneylife Group website, you consent to the use of cookies as explained above.

You can also choose whether you wish us to collect cookie information for these purposes using the settings in your browser.
 
Further information on the use of cookies can be found at: www.cookiecentral.com/faq.
 
E-mails
The Moneylife Group uses reputable third parties to deliver the e-mails you receive if you have subscribed to e-mail newsletters, or have chosen to receive information about Moneylife Group products, services and offers. These third parties use unique identifiers and invisible images (often called "pixel tags" or "clear GIFs") to perform message open sensing, message format sensing, and click-through sensing in order to bring you more relevant information.
 
Advertisements
For advertisements appearing on in our digital applications, we may share anonymised information regarding advertisement viewing patterns with our advertisers, but will not reveal any personal details of individual customers.
 
External links
Our websites may, from time to time, contain links to external sites. The Moneylife Group is not responsible for the privacy policies or the content of such sites and we recommend that you read the privacy policies on any external sites you use.
 
Security policy
The Moneylife Group does its utmost to protect your privacy and ensure your personal details are not misused, accidentally destroyed, lost or altered within the Moneylife Group.

Moneylife’s Office would remain closed on every alternate Saturday and on all Sundays and Holidays.
Moneylife will try and ensure that all website orders against Subscriptions and Books, received before 5:30 p.m. IST, are processed on the same day, except for alternate Saturdays, Sundays and Holidays, whereby the orders will be processed on the next working day.
 
Changes to this statement
From time to time, we may make changes to the privacy policy. This may be in relation to changes in the law, best practice or changes in our services. These changes will be reflected in this statement, so you should check here from time to time.
 

User

Moneylife Foundation

As part of its strong investor- and customer-orientation, in February 2010, Moneylife set up a non-profit organization, Moneylife Foundation (MLF) which is the Voice of Savers. The Foundation works towards safe and fair market practices through workshops, round table meetings, white papers, research, awareness campaigns, grievance redressal, counseling, etc. 

 
The Foundation has set up Moneylife Knowledge Centre, a lecture hall-cum-reading room with access to hundreds of books and magazines on business, economics and finance. The Foundation works at enhancing financial literacy at the grassroots level through a combination of focused workshops on issues based on real-life situations and experiences (how to be smart with your money, importance of credit histories, will and nominations, senior-citizen issues, etc), lectures by experts, panel discussions and focused group meetings to debate specific issues or regulatory changes.
 
In this short period, the Foundation has conducted over 215 seminars and conferences. This record is unmatched by any other NGO. The activities of MLF are now larger than that of all recognized investor organizations put together. Although Moneylife is among the smallest, it is the only media company to have taken this initiative. Please look up www.mlfoundation.in
 
All these initiatives make Moneylife a unique, one-of-its-kind media organization. 
 

User

First pay credit card dues and then file complaint

According to the Banking Ombudsman for New Delhi, credit card users should pay their bills first and then lodge a complaint in case of a dispute with the card provider. If the bill is pending, then the customer always runs a risk of paying much more, if the judgement goes in favour of the card provider, said M Rajeshwar Rao, the Banking Ombudsman for New Delhi.Customers should read the terms and conditions carefully so that disputes can be avoided, he said.

During 2010-11, Banking Ombudsmen across the country received as many as 66,927 complaints. Of these, 16,871 complaints related to credit cards, including ATM and debit cards.

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