Citizens' Issues
Now, rate Indian Railways services on board
Passengers on the Indian Railways will now be able to give their rating of services while travelling following the launch of an IVR-based feedback collection drive, it was announced on Friday.
 
The feedback system questions passengers on six service parameters including the cleanliness of the station, platform, train, catering quality, air conditioning efficiency, food quality, punctuality of the train and the quality of bedrolls, the Indian Railways said in a statement.
 
However, of the six services, feedback is being sought for only two services immediately, the statement said without specifying which two.
 
The Indian Railway Catering and Tourism Corporation (IRCTC) has been entrusted with the responsibility of obtaining the feedback through an interactive voice response (IVR) system.
 
Passengers travelling in the trains will be randomly contacted on their mobile phones and asked to award a zero for bad or unsatisfactory service, one point for satisfactory service and two points for good service.
 
On an average, 60 to 70 calls per day per train will be made and efforts were afoot to approximately make 100,000 calls per day to the passengers of mail and express trains, the statement said.
 

User

COMMENTS

Veeresh Malik

2 years ago

This call is made by Indian Railways as soon as the train reaches the destination, is what I have experienced, at the very moment when I was trying to disembark with the usual jostling and pushing going on. Indian Railways may wish to improve the timing of this otherwise great idea.

India sees 62 percent jump in sown crop area
Dispelling fears of an agricultural slowdown, India has so far seen the sown area under crops jump by over 62 percent during the ensuing kharif season over the same period of last year, official data showed on Friday.
 
Compared with similar data released a week ago, the area under paddy this year stood at 132.11 lakh hectares, surpassing last year's level of 126.55 lakh hectares. 
 
The sown area under paddy on July 10 stood at 89.59 lakh hectares, which was, however, lower than 94.73 lakh hectares in the same period of last year.
 
Agriculture Minister Radha Mohan Singh has been maintaining all that the government has adequate contingency plans in place to address any shortfall and that farmers have no cause for worry. The increase in area under crop reinforces such efforts, an official said.
 
The development comes against the backdrop of the agriculture ministry's advance estimates suggesting India's grain output for the 2014-15 season (July-June) may have fallen to 251.12 million tonnes - some 14 million tonnes lower than the previous year's record output of 265.04 million tonnes.
 
There were fears that this agriculture year, too, would see a slowdown in growth, or even a decline, due to monsoon forecasts. Rains during this season still account for 75 percent of the country's precipitation and over half of the farm sector's water needs.
 
Unseasonal rains in the early months of this year hit the rabi crops, especially wheat, for which sowing starts in November and the harvest happens April-May. For the kharif season, where sowing starts in June with paddy as the main crop, the deficit rain forecasts had raised fears.
 
The most encouraging development was in oilseeds. Official data showed that the crop sowing area has shot up to 127.12 lakh hectares as on July 17 compared with the coverage of 38.07 lakh hectares a year ago. Area under pulses also improved to 55.99 lakh hectares from 23.92 lakh hectares.
 
Cotton plantation was also up at 93.22 lakh hectares, against 55.99 lakh hectares.

User

Lalu's horse carts to take on BJP 'raths'
RJD chief Lalu Prasad on Friday said he will unleash 1,000 horse carts, called 'Tum-Tum', across Bihar to take on the BJP's high-tech 'raths' ahead of assembly elections.
 
"I will flag off 1,000 Tum-Tums for campaigning to reach out to the poorest of the poor to counter the BJP raths," the former chief minister said here.
 
"We don't have funding from the rich. So the RJD has decided to use horse power to defeat the BJP's machine power," he said, referring to the 'raths'.
 
"Dozens of Tum-Tums will be engaged by our party for campaigning in each constituency." 
 
Elections to the 243-seat Bihar assembly will take place later this year.
 
The Rashtriya Janata Dal leader said the horse carts were perfect for Bihar's "dusty and rough roads. Tum-Tums will help us save money on petrol and diesel".
 
BJP president Amit Shah on Thursday launched the party's high-tech 'Parivartan Rath' campaign for the polls by flagging off 160 GPS-fitted 'raths' here.
 
The 'raths' would show a video film in Hindi depicting the 15 years of "misrule" of Bihar by Lalu Prasad and his wife Rabri Devi.

User

We are listening!

Solve the equation and enter in the Captcha field.
  Loading...
Close

To continue


Please
Sign Up or Sign In
with

Email
Close

To continue


Please
Sign Up or Sign In
with

Email

BUY NOW

The Scam
24 Year Of The Scam: The Perennial Bestseller, reads like a Thriller!
Moneylife Magazine
Fiercely independent and pro-consumer information on personal finance
Stockletters in 3 Flavours
Outstanding research that beats mutual funds year after year
MAS: Complete Online Financial Advisory
(Includes Moneylife Magazine and Lion Stockletter)