As a Service Provider Infosys has let down the country: Amitabh Kant, CEO NitiAyog in response to complaints about the mess at MCA21
As complaints continued to come in about companies finding it difficult to use the MCA 21 website and Mr Amitabh Kant, CEO of Niti Ayog, tweeted that as a service provider, “Infosys has let down the country”.
Amitabh Kant, who has led Prime Minister Narendra Modi’s “Make in India” effort, has always made things happen because he is a bureaucrat who is different. Even as CEO of Niti Ayog, his willingness to go the extra mile and to wade in where needed to cut the red-tape has not diminished and his blunt-speak remains refreshingly intact too.
On the other hand, the Ministry of Corporate Affairs (MCA), which is among the few ministries with no social media presence in the Modi-government, has remained unconcerned about several issues that affect ordinary people as well as professional (mainly Company Secretaries and Chartered Accountants) who have the difficult job of ensuring ‘online’ compliances on a system that has worked in fits and starts since 2013, when Infosys Limited bagged the contract and took over from TCS Ltd.
Three years ago, Infosys tried blaming TCS for the fiasco, mainly through a hint and whisper campaign, but had no answers when Moneylife, which is tracking the issue since then, pointed out that none of the issues were raised during the long ‘handover’ period that lasted several months.
This time too, Infosys, which is touted for its extraordinary management, has decided to brazen it out. Even as people posted screenshots of their problems accessing the site, here is what its communication official, Sarah Vanita Gideon mailed as the official response. “Infosys has upgraded the MCA21 system to run on the SAP platform, which went live on March 27, 2016. Post the go-live, over 1,183 Indian companies have been incorporated and 1,647 Limited Liability Partnerships have been registered. In addition, since March 27, 2016 there have been more than two lakhs filings.
Looking at the data for the week gone by in 2015 during the same week, we had an average of 8,013 filings per day (excluding the weekend) and this week the average was around 9,759 - an increase of more than 20%.
As on date, the MCA21 portal is providing stakeholders all the requisite functionality”.
She goes on to suggest that people with difficulties probably do not know how to use the new website, and asks them to access “the e-form instruction kit” or look at “Frequently Asked Questions”. The only concession being made by Infosys is this: “During the first few days after migrating to the new system, there were some issues which have been sorted out. There were some delays in the incorporation of some companies due to holidays. The Ministry has made arrangements to clear the pendency by deploying additional Assessment Officers. This will take around 15 days to get cleared.
Meanwhile we would like to state that the system is performing as expected.”
Does this mean that people need to get ready for a low-level of functionality and continued difficulties? What else can Infosys mean when it says, “the system is performing as expected”?
When we forwarded Infosys’s response to Mr Kant and this is what he had to say:
Unfortunately however, it is the Secretary, MCA who needs to act against Infosys and react to people’s problems. As we said, even over the weekend, people continued to struggle to access the website.
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