Citizens' Issues
NHAI issues code of conduct, uniform to toll plazas
New Delhi : The National Highways Authority of India (NHAI) on Monday said it issued a code of conduct for toll plaza operators aimed at reining in misbehaviour of staff and lack of uniformity.
 
"NHAI contractors/concessionaires are to mandatorily comply with the policy guidelines and standards prescribed by NHAI. A uniform dress code has also been issued, to be used through the country for the staff manning toll plazas," said an official statement.
 
Toll plaza personnel will wear navy blue uniforms with adequate identification.
 
A standardised format for display of toll rates, concessions and exemptions has also been circulated to the concessionaires and contractors, the statement added.
 
Disclaimer: Information, facts or opinions expressed in this news article are presented as sourced from IANS and do not reflect views of Moneylife and hence Moneylife is not responsible or liable for the same. As a source and news provider, IANS is responsible for accuracy, completeness, suitability and validity of any information in this article.

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COMMENTS

Gopalakrishnan T V

1 year ago

How toll charges are fixed should be made transparent.Further, there should not be too many toll plazas in the highways. There should be some mechanism to collect the tolls in one lump sum depending on the distance to be covered by the travelers.Every ten or fifteen kms stoppages to pay the tolls can be definitely avoided.
VVIps, VIPs exemptions should be avoided and in case they have to be accommodated, they can be reimbursed the toll charges. Exempting them publicly is not in good taste. Sufficient number of Comfort stations also need too be provided.

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