NGOs and Consumer Groups Which Help

Even the best companies in the world cannot avoid the occasional snafu in the quality of their products or services. The smart ones ensure that they have an efficient redress mechanism in place to ensure customer satisfaction and continued loyalty. Things get complicated when the customer is rebuffed at this stage. What is the next step? Which is the best forum to ensure quick redress? What will it cost? And is it worth the effort? It is the confusion over these decisions which discourages most consumers from filing complaints. Here are a few committed organisations that would guide and advise you on the most effective redressal mechanism to suit your objective.

Consumer Education and Research Centre ( This is an Ahmedabad-based NGO that has worked on protecting the rights and interests of consumers through redressal, advocacy, research and media exposure for over 28 years. You can register your problems on this website by becoming a member by paying a fee. It has a formidable success record and also helps consumers to file appropriate litigation. Its website posts interesting success stories that encourage consumers to sign up as members. It also publishes a useful magazine called Insight and also has a product-testing laboratory.

Consumer Guidance Society of India ( It was set up in 1966 and has a long record of consumer advocacy, grievance redressal and also offers guidance on filing lawsuits in consumer courts. It publishes a consumer magazine called Keemat. Its website has a forum that offers a step-by-step guide on how to file complaints to make them effective. A ‘Know Your Rights’ section provides different problem scenarios and how to deal with them. People are encouraged to become members to avail of a slew of benefits including access to its library and other data.

Consumer Voice ( Delhi-based Consumer Voice is a consumer advocacy group that also publishes a magazine by the same name as well as an e-newsletter. It informs and educates consumers about their rights and advises on grievance redressal. It has a strong comparative product section and is among the few NGOs that openly offers ‘best buy’ suggestions for a range of products which have been tested and verified. It allows consumers to register their complaints online and also provides a complaint status. It has a discussion forum that is, however, not very active.

The Consumer Coordination Council ( It is a government organisation that was set up with the support of the Ministry of Consumer Affairs and tries to bring together all the consumer organisations. It also has its own complaint registration section but sees its role as being one of information gathering on consumer-related issues, empowering consumer groups and influencing policy.

The International Consumer Rights Protection Council ( This is an NGO that helps consumers file complaints against companies, irrespective of their country of residence. It has a discussion forum that allows people to discuss the quality of products and services of different companies. It also provides an accurate and detailed procedure for filling out consumer complaints and cases against companies. The website funded by the Investor Education and Protection Fund (IEPF) of the Ministry of Corporate Affairs is a registry covering nearly 90,000 entities including companies, intermediaries and individuals who have been indicted for an economic default and/or have been non-compliant of laws/guidelines and/or are no longer in the specified activity. It covers the orders of several regulatory and enforcement agencies as well as stock exchanges. It also has crucial information on name changes by all corporate entities and individuals. This is an interesting review site. It does not help resolve grievances, but because of the high level of activity and reviews posted by consumers and users, it provides an excellent feedback mechanism for anyone who wants to crosscheck information before opting for a wide range of new products or services listed on the site. You can even check movie and music reviews posted by viewers if you are among those who think that most media critics are too critical! – Sucheta Dalal & Yashika Shah



namitabh kothari

5 years ago

Dear MoneyLife,

I am providing legal advice, opinions and support to the poor victims and for Social Causes in Mumbai.

Can you help me to spread the word so as the NGOs, the poor and needy can get the legal support?

The issues supported -

· Women’s Domestic Violence and Criminal Court Matters

· Public Interests (PILs, Writ Petitions, etc.) - Civil and Criminal

· Police Atrocities Victims

· Fraud, Cheating, Cheques & Economic Offences Victims

· RTI, BMC, SRA, Slum, Land, Revenue & Property Issues

· Builders, illegal Construction & Encroachment

· Medical, Public Health and Hospitals Issues

· Kidney Patients Support

· Social Causes – Environment, Pollution, Roads, Animals

· Senior Citizens Help

· Crime and Corruption (State and Central Govt.)

· Human Rights Violations & Social Media Advocacy

The charges - Consulting for NGOs is free except the expenses.

The address - Kothari Building, Jakeria Road, Malad (W), Mumbai - 400 064.

Timings - By Prior Appointment only.

Mobile Number - 9930 992 660

Namitabh Kothari (Jain)
9930 992 660

" The Positive Statement - I M POSSIBLE ! "



In Reply to namitabh kothari 2 years ago

Dear All,

I am looking for a support/Help from your NGO/Institution in order to
disclose this forgery issue which is being done by al the bike dealers
with their customer all over Uttar Pradesh

Anyone who can help me in this issue ,please call me.

Customers are getting overcharged and not getting bill of that
overcharged amount. But the differnece in cash receipt amount and
billed amount itself proof the forgery completely.

You may check the same kind of issue in your own place, you may check
the bill and cash receipt difference which must be more than 2000 at
you own location.

This issue resolution would help more than laks of people to get
refund of their excess paid amount along with interest and going
forward no one customer is getting cheated any more.

Pratik Jain

Dear Sir,

I would like to report the Tax evasion (Service Tax, Income Tax and
Sales Tax), Forgery, Bribe collection for RTO, activities of M/S NITIN
AUTO SALES (Tin No. 09300121886 ), Mr. Navneet Bansal who is the owner
of the M/S NITIN AUTO SALES are doing the illegal activity at their

1. They are collecting bribe of Rs. 350 on behalf of RTO on each bike.
2. They are selling bike accessories but did not providing the
accessories Invoice in order to do the tax evasion.
3. They are charging in excess on account of accessories and making people fool.

I have purchase I-smart bike on 7th Sep, from M/S NITIN AUTO SALES
they quote me 3875 RTO charges, I asked why it is 3875, because 7%
should be charged as a RTO charges so the charges should be around
3533, Dealers employee replied that it is a bribe for the RTO which
you have to pay if you want to purchase a bike else we would not
deliver you the bike, then I sent a email to Hero motor official . I
got a call from Abhinav Sharma(Area Sales Manager Hero Moto Corp),
which I have recorded in which he said yes it is a bribe and you have
to pay and now it's your choice either you want to escalate this or
not. We won't stop you. Thereafter I have been forced to pay this
bribe however I have already told to Abhinav Sharma that I will
escalate this issue to the concerned authorities. After purchasing the
bike I tried to file a FIR against this illegal activities and
mal-practices of the Dealer but still it is in process and I also
email my concern to the Hero Moto Corp too, there after Mr. Nitin
called me and asked me to get the refund of Rs 350 but I asked him to
refund the amount to all the customer from whom you have collected
this amount, but Dealer denied and then Mr. Navneet Bansal called me
and accepted that they are taking bribe and offered me refund of Rs

Dealers and Hero Moto officer all have accepted that they are
collecting bribe on behalf of RTO and it is recorded in my cell phone,
Now Hero Motors Area Sales Manager replied me on email that it is a
service charge which is collected by M/S NITIN AUTO SALES, however he
himself accepted earlier this that is a bribe. If it is a Service
charge then why dealers called me for refund and where is the service
charge invoice. Why it is not given at the time of purchasing.

After purchasing the bike I have noticed that they have not given me
the complete bill, so I phoned Mr. Sanjay Lavania (Manager @ M/S NITIN
AUTO SALES), he told me your bill has been generated but we forget to
deliver the same to you yesterday now please come and collect the
same. I have received my accessories bill but when I have checked with
my friend who have purchased the same bike from M/S NITIN AUTO SALES,
I found that they have taken cash for accessories but did not provided
the bill to my friend and charged Rupee 2013.00 in excess from him for
the same bike with same accessories, thereafter I have check so many
case and in all the case it was identified that Nitin Auto Sales is
charging more than 2000 on each bike.

On 23 Nov'14 I have sent one of my another friend Rajeev Jain who also
purchased a bike from Nitin Auto sales in order to get the bill ,
because Rupees 2300 bills was not provided to them, My friend visited
showroom and asked for the bill, Nitin auto sales employee Ravi kumar
generated fake bill printout instantly and showed them in order to
satisfy and later denied from providing the hard copy bill to the
Rajeev Jain, which itself show they are cheating with them, This
incident video footage is available with us.

So It is confirmed that they are not providing bill to the customers
for accessories in order to manipulate the tax liability or Tax
evasion and they are collecting bribe of Rs 350 on each bike from last
decades. If you reconcile their cash receipt with the invoice then all
thing will be clear itself,

So I am sharing the bills and cash receipt of my friend Vicky Chelani
and Rajeev Jain bike too ,which itself proof that they are not
providing Invoice of bike accessories and doing illegal activities
like forgery, Tax evasion, Bribe Collection . Hero Moto Corp is well
aware of all things and they do support their dealers in tax evasion
activity so I think the same practices must be followed by other Hero
Dealers too.

I have been called by few people whom M/S NITIN AUTO SALES approach
for closing this matter, but such kind of illegal practice should not
be acceptable at all. So I am requesting you to please take strict
legal action against the dealer.

09897220572- Dr. Kaushal ( Navneet Bansal Partner)- Phoned me to close
this matter
08400007999- Abhinav Sharma( Area Sales Manager- Hero Moto
Corp)-Confirmed me that dealers are taking bribe on behalf of RTO .
09837046631 -Navneet Bansal ( Owner Nitin Hero)
09837500099- Nitin Bansal (Owner Nitin Bansal)
08191998501 - Sandeep Lavania (Nitin Hero Manager)

I request you to file a case against Abhinav Sharma, Navneet Bansal,
Nitin Bansal, Ravi Kumar, and Sandeep Lavania on account of Forgery,
Tax Evasion, Bribe Collection, and Trade Mal-Practices .

I have received a notice from Nitin Auto Sales in which they claim
that Police investigation has been done and clearance has been given
to them, and I have threatened them on which I have replied them
through email. Notice and my reply is also attached for your

Enclosure :- Bike related document, Notice and Reply, and other email

Let me know in case of any query.

Pratik Jain
Social Activist.
Ph. 9953110928
Email id [email protected]


In Reply to namitabh kothari 3 years ago

Mr.Kothari is doing great service for which he is to be heartily thanked. In our vast country because of ignorance, fear lot of people face harassment, exploitation. Likes of Mr.Kothari show some hope for helpless. A small help in the form of advice may help people to stand up and cry halt. I am a sr.citizen and living with a situation of exploitation by a powerful group in unregistered CHS. I would like to submit details of my problems if I know the email id. of Mr.Kothari. I am at Gujrat. My email id is [email protected]

Railway finances worsen, PPP projects put on hold

New Delhi: Faced with a financial crisis, the Indian Railways has put on hold all public-private partnership (PPP) projects including proposed plants at Kanchrapara in West Bengal and Madhepura and Marhora in Bihar, reports PTI.

Railways have to commit approximately Rs8,000 crore per annum for these three projects-an EMU/coach factory at Kanchrapara, diesel locomotive factory at Marhora and electric locomotive plant at Madhepura-for assured purchase orders.

"In the current situation, the railways is finding it difficult to commit for the assured offtakes," sources in the railway ministry said and added that "due to the fund crunch, railways have put a temporary hold on these PPP projects and have set up a committee to examine how funds can be provided to PPP projects and also to its own production units."

Multinational companies mainly from the USA and Europe are involved in the bidding of these three PPP projects in Kanchrapara, Marhora and Madhepura.

"The committee comprising six senior railway officials is to examine how assured purchase contracts can be provided because railways also have their own production units. If assured offtakes are entertained then there will be very little funds left for its own units," they said.

Railways' annual purchase is estimated at Rs15,000 crore to Rs18,000 crore for wagons, coaches and locos.

"If Rs8000 crore is being kept for the three PPP projects then limited funds will be left for its own production units as well as for purchase of wagons," they said.

The committee has to examine the contradictory demands on railway funds. The committee has been given 15 days time to suggest ways and means to fund PPP projects as well as its own production units.

"So till the committee's report, there is a temporary hold on all these three projects," the sources said.


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