New California Law Says You Have a Right to Gripe

California becomes first state in the US to ban non-disparagement clauses. Similar federal proposal expected to follow


Score one for consumers with opinions. California has enacted legislation – the first state in the nation – that prohibits non-disparagement clauses aimed at preventing customers from writing negative reviews of a company. And Californian Congressman Eric Swalwell is set to propose similar federal legislation this week.

The new law prohibits a company from threatening or otherwise penalizing a consumer for making certain disparaging statements regarding the seller or its products or services and will slap companies with fines ranging from $2,500-$5,000 plus an additional $10,000 for violating it – in essence reversing an alarming trend of penalties washing over consumers.

In the past few years, consumers have reported being ensnarled in some outrageous non-disparagement clauses, including one that fined a couple $500 for every negative review of the venue posted by wedding guests.

In another example, a Utah couple – John and Jen Palmer– who refused to pay a $3,500 fine imposed by an online store,, saw their credit downgraded after posting a negative review of the company when the products they ordered didn’t arrive.


However, a suit against Kleargear brought on the couple’s behalf by Public Citizen, a Washington D.C. based consumer advocacy group, yielded the couple a $306,750 judgment in their favor. The U.S. District Court in Utah held that: is liable to Plaintiffs for violating the federal Fair Credit Reporting Act, for defamation, for intentional interference with prospective contractual relations, and for intentional infliction of emotional distress… reached out to Kleargear for comment but the company has not responded.
Jen Palmer told that she hoped the judgment and passage of the California legislation would spur further legal protections for consumers.

“We’re very pleased that California was inspired by our situation and has taken the initiative to pass consumer protection legislation,’’ she said. “One of the things that John and I were hoping for in the process of our lawsuit, aside from clearing up his credit report, was that we could ensure nobody else would have to go through the nightmare we experienced. We knew early on that this fight would be for everyone else who might also be threatened by a company simply for posting a truthful but negative review about a transaction.”

Scott Michelman, staff attorney for Public Citizen Litigation Group, said the California law provides important protections.

The new law provides important protection for consumer speech by barring the use of non-disparagement clauses and giving both public and private actors a powerful tool to deter businesses that would bully consumers into silence.

However, the fight over consumer reviews continues as companies try to protect their reputations and consumers who want to voice their experience.

Yelp is fighting a legal action in Virginia seeking to compel it to reveal the identity of consumers who posted anonymous negative comments about a carpet cleaning company.


The company sued the consumers alleging defamation, which is not protected speech.


Yelp objected saying revealing the posters’ identities would violate their First Amendment rights to voice opinions anonymously. The Virginia Supreme Court is reviewing the case.



Moneylife Foundation gets the 10th MR Pai Memorial Award
Moneylife Foundation was chosen for the 10th MR Pai Award for its work in advocating and securing the interest of consumers, savers and investors
Moneylife Foundation was honoured with the prestigious MR Pai Memorial award, this was the 10th year of the award. Sucheta Dalal and Debashis Basu, Founder-Trustees received the award from Dr Deepali Pant Joshi, Executive Director of the Reserve Bank of India (RBI).  The award was instituted in memory of MR Pai, a well-known crusader for consumers rights, especially in banking and telecom, by the Punjab and Maharashtra Cooperative Bank Ltd (PMC Bank) and carries a citation and a monetary award of Rs1 lakh. 
The selection of the awardees is done by the All India Bank Depositors' Association (AIBDA), which was founded and led by Mr Pai for several decades. The event itself is conducted in association with AIBDA and the Forum of Free Enterprise (FFE), another organisation that Mr Pai headed for a long time. Since the award is in memory or MR Pai, it is apposite to remember that he was also an honorary secretary of the AIBDA, through which he published the book Depositors’ Rights and Customer Service in Banks that provided customers of banks, information required to deal with the various problems faced by them.
In her address, Dr Pant Joshi said, “While improving financial literacy is a necessary step in protecting consumer from exploitation or exclusionary practices, it is not a sufficient step. Regulation must be redesigned to ensure that while extending adequate precaution the poor are not kept outside the financial services because of regulatory barriers.”
Earlier, at the function held at the Indian Merchant's Chamber in Mumbai, SS Bhandare, President of AIBDA spoke about his organisation's association with PMC Bank and the MR Pai Award.
CS Chadha, Chairman of PMC Bank said, “The Award was set up in memory of MR Pai, who had done tremendous work for consumers' protection. The prize money was increased to Rs1 lakh from Rs50,000 in 2009 and the Bank is proud to felicitate activists, journalists and NGOs who are carrying forward the legacy and work of the late Mr MR Pai.”
The citation of the Award said that it was deserving for Moneylife to get the award " recognition of its (Moneylife Foundation's) immense contribution in impacting common people seeking fair treatment and justice". It specifically notes the work of the Foundation in empowering people through financial literacy campaigns, workshops, advocacy and the multiple helplines that it runs.
In his acceptance speech, Mr Basu, said, “We feel highly honoured and absolutely humbled to accept the 10th MR Pai Memorial Award on behalf of our entire team at Moneylife Foundation and over 30,000 Moneylifers! This is our first award. And, as the first ever award, it will always be most cherished, we hope we will always be able to live up to the high expectations that it builds. What makes this all the more precious is that this award salutes the memory of a stalwart in the field of consumer activism and a pioneer of the rights of bank depositors.”
“As you would agree, the work done by any NGO depends partly on the support it gets. We do hope the policy makers pay more attention to NGOs, that are the voice of financial consumers,” Mr Basu added.

The award ceremony was attended by several members and supporters of Moneylife Foundation as well as members of AIBDA, FFE and officials from the RBI and PMC Bank.
Previous recipients of the MR Pai Award include Pushpa Girimaji, Manubhai Shah (founder CERC, Ahmedabad), Dr AV Huligol, Pradeep S Mehta (of CUTS Jaipur), Dr Ashish Das, Dr YV Reddy (former governor of RBI), Sunita Narain (Centre for Science & Environment), Self Employed Women's Association (SEWA) and Shirish Deshpande of the Mumbai Grahak Panchayat.



Dr Anantha K Ramdas

3 years ago

My sincere congratulations for this recognition that is long over due. I pray the team, lead by stalwarts like Ms Sucheta Dalal and Mr Debashis Basu have a long life and continue to champion the cause of the aam aadmi by educating him/her.

This is one step in the current year of success; there are endless more to come.

God speed and good luck

Mahesh S Bhatt

3 years ago

Heartiest Congratulations to Shri Basu & Ms Sucheta Dala.

May Many many More Laurels & successes follow.

Moneylife has committed Heads & dedicated team of Executives.

Great Show.Excel with greater/better & Financial Intelligence sharing works.


Mohana Ganesh

3 years ago

Congratulations Mr D Basu and Ms Sucheta Dalal. You both deserve this and much more. May you keep winning more in the years to come.


3 years ago

Well deserved it is .
heartiest congratulations

Prakash Patel

3 years ago

Congratulaionsto entire team of Moneylife foundation for the award and the outstanding work you are doing in the various fields for the investors,savers and consumers

Old Debts, Fresh Pain: Weak Laws Offer Debtors Little Protection

Critics say the 1968 federal law that allows collectors to take 25% of debtors’ wages, or every penny in their bank accounts, is out of date and overly harsh


This story was co-published with NPR.

Like any American family living paycheck to paycheck, Conrad Goetzinger and Cassandra Rose hope that if they make the right choices, their $13-an-hour jobs will keep the lights on, put food in the fridge and gas in the car.

But every two weeks, the Omaha, Neb. couple is reminded of a choice they didn't make and can't change: A chunk of both of their paychecks disappears before they see it, seized to pay off old debts.

The seizures are the latest tactic of debt collectors who have tracked the couple for years, twice scooping every penny out of Goetzinger's bank account and even attempting to seize his personal property. For Goetzinger, 29, they're the bewildering consequences of a laptop loan he didn't pay off after high school; for Rose, 33, a painful reminder of more than $20,000 in medical bills racked up while uninsured. The garnishments, totaling about $760 each month, comprise the single largest expense in the budget.

"I honestly dread paydays," said Goetzinger. "Because I know it's gone by Saturday afternoon, by the time we go grocery shopping."

Across the country, millions of other workers face a similar struggle: how to live when a large fraction of their paycheck is diverted for a consumer debt, as ProPublica and NPR reported Monday. The highest rates of garnishment are among workers who, like Rose and Goetzinger, earn between $25,000 and $40,000, but the numbers are nearly as high for those who earn even less, according to a new study by ADP, the nation's largest payroll services provider.

Those who fall into this system find their futures determined by laws that consumer advocates say are outdated, overly punitive and out of touch with the financial reality faced by many Americans.

"Most low income people are struggling to keep up with basic fixed costs," said Michael Collins, faculty director of the Center for Financial Security at the University of Wisconsin-Madison. "That tends to absorb most of the budget. There isn't much left."

ADP's study, requested by ProPublica, offered the first large-scale look at how many employees had their wages garnished and why. In the Midwest, one in 16 workers earning between $25,000 and $40,000 had wages seized for a consumer debt in 2013. These numbers reveal a hidden population, advocates say, and should spur lawmakers to offer more protection.

The federal law regulating garnishment harkens back to 1968, when the financial life of Americans was much simpler. Time has eroded what even then were modest protections.


The law barred creditors from taking any wages from the very poorest of workers, but used a calculation based on the minimum wage to identify them. Since the federal minimum wage hasn't kept pace with inflation, today, only workers earning about $11,000 annually or less— a wage below the poverty line— are protected. The law also allows collectors to garnish a quarter of a debtor's after-tax pay, an amount that government surveys show is plainly unaffordable for many families.

And the law is silent on perhaps the most punishing tactic of collectors: It doesn't prohibit them from cleaning out debtors' bank accounts. As a result, a collector can't take more than 25 percent of a debtor's paycheck, but if that paycheck is deposited in a bank, all of the money in the account can be grabbed to pay down the debt.

State laws, while often more comprehensive than the federal rules, vary widely. Only a handful, for instance, automatically protect a minimum amount of funds in a debtor's account.

When garnishment protections do exist, the burden is usually on debtors to figure out if and how the laws protect their assets.

"In an awful lot of states, the information that the employee gets is going to be very, very confusing," said William Henning, a law professor at the University of Alabama and chair of a committee drafting a model state law on wage garnishment.

An empty bank account

Shortly before Thanksgiving in 2008, as the country was in the throes of the great recession, Goetzinger faced an unexpected financial crisis of his own. Every penny in his bank account, $688.43, went missing.

In a panic, he called his bank for an explanation, and discovered that a company he'd never heard of had garnished the account. There was nothing he could do.

The company, Midland Funding LLC, struck again five months later. Just $179.14 was in the account, but Midland took it all anyway. This time the damage extended beyond the lost cash, Goetzinger said. Not knowing the account was now at zero, he overdrew it.


That triggered an overdraft fee, he said, and then another. Soon, the fees had him in a several-hundred-dollar hole. That's when Goetzinger and Rose decided they'd had enough of banks. Goetzinger closed his account.

"What if they decided to, on payday, pull out every single bit of money we had in there?" said Rose. "That would completely devastate us. I don't know what we would do, where we would go, how we would eat."

Collins, who studies consumer decision-making, said this well-founded fear of banks is a common, and worrisome, consequence for low-income workers with outstanding debts. "We certainly hear that from consumers," he said.

Back in 1968, when lawmakers passed the landmark Consumer Credit Protection Act, it specifically limited how much of a debtor's pay could be seized. But it made no mention of bank account garnishments.

Carolyn Carter, director of advocacy at the National Consumer Law Center, said the lawmakers didn't address bank seizures because they simply weren't common at the time. As a result, she said, "the wages that are deposited in a bank account become suddenly much more vulnerable than anyone realized."

Since the late '60s, debt collection has changed in other ways that lawmakers couldn't have anticipated. Today, buying old debt is an industry in itself.

Goetzinger's bank account, for instance, was garnished by Midland Funding. Midland is a subsidiary of the publicly-traded Encore Capital Group, one of the country's largest debt buyers. Last year, the San Diego-based company collected more than $1 billion on old debts.

At the time, the name Midland Funding meant nothing to Goetzinger. Uninsured and epileptic, he assumed the raids on his bank account stemmed from unpaid medical bills.


But that wasn't the source of the underlying debt—as Goetzinger learned this August when a reporter shared a copy of his court file with him. Even still, it was clear that the involvement of Midland, and its rights to pursue him, remained hazy.

About 10 years ago, shortly after graduating from high school, Goetzinger said, he bought a laptop. At some point, he fell behind on the payments to Dell, although he does not remember the circumstances. In 2008, court records show, Midland filed suit, saying it bought the debt from Dell's lending arm. At the time of the suit, Midland claimed Goetzinger's debt, including interest and fees, stood at $2,400.

The court file shows that a summons for the lawsuit was left at Goetzinger's current address in 2008. However, Goetzinger said the house, which is owned by his step-father's parents, was undergoing renovations and uninhabited at the time. Nebraska state law doesn't require that defendants be served personally with lawsuits.

Encore Capital spokeswoman Lisa Margolin-Feher said the company only files suit against consumers when other attempts to collect are unsuccessful. "Our preference, by far, is to work directly with a consumer to tailor a repayment plan, rather than having to resort to state garnishment laws."

Altogether, Midland has tried three different methods of collecting against Goetzinger.


After multiple further attempts on his bank account proved unsuccessful, the court record shows, the company twice tried seizing his personal property in 2010 and 2012, but a sheriff deputy determined each time after visiting Goetzinger's home that he owned nothing eligible for seizure. Finally, early this year, almost six years after the lawsuit was filed, Midland served Goetzinger's employer with a garnishment order.

Congress compromises, debtors pay

For most workers, the unexpected loss of a quarter of their wages would make life difficult. For low income workers who live from paycheck to paycheck, it can be devastating.

The Consumer Expenditure Survey, produced by the Bureau of Labor Statistics, reports that, for a worker with annual wages between $20,000 and $30,000, the average amount spent on basic costs such as housing, transportation, food, and health care is about $26,000. The average income for that population is also about $26,000.

A recent survey by the Federal Reserve asked thousands of consumers whether they could afford an emergency expense of $400. Less than half of respondents said they could without borrowing money or selling something. Nearly 20 percent said they could think of no way they might cover such a cost.

So how did the federal lawmakers in 1968 set 25 percent as the allowable limit for garnishments? Like many laws, it was the result of closed-door compromise.

At the time, House Democrats argued debtors could often afford to lose very little.

"For a poor man—and whoever heard of the wage of the affluent being attached?—to lose part of his salary often means his family will go without the essentials," argued Rep.


Henry Gonzalez of Texas, in a speech on the House floor.

In the end, the House version of the consumer protection bill limited garnishment to 10 percent of income. But the Senate's version didn't limit garnishments at all. When a compromise bill finally emerged from a committee of lawmakers from both houses, the limit was 25 percent. Forty-six years later, that's still the law in more than half of states.

The National Consumer Law Center, in a model reform law, argues that the cap needs to be lowered to 10 percent to preserve a living wage for debtors.

The 1968 law did seek to protect the poorest workers, but did so by setting a standard tied to the minimum wage. The federal minimum wage in 1968 was $1.60; adjusted for inflation, that's $10.95 in current dollars. With $7.25 the current minimum wage, federal law only protects workers from garnishment if they earn under $217.50 a week.

For Goetzinger, the 25 percent began eating into his pay in July. The loss ranges from $200 and $250 each paycheck, depending on whether he can get overtime work at his customer service job. Altogether, Goetzinger has paid about $2,000 towards his debt over the years, and still owes about $700.

To make do, he and Rose, who have been together for eight years, say they cut corners where they can. Recently, they learned Rose's two girls, ages 11 and 12, have cavities and need caps. "But when you have to choose between keeping the power on for the rest of the week or getting teeth done, unfortunately, teeth falls to a lower priority," said Goetzinger.

Debtors left to navigate the laws

The blow from Goetzinger's garnishment should be lessened by having a second income in the house: Rose also works full-time as a payroll clerk. But Rose's check is also being garnished for old debts—in her case, past medical bills.

"I suffer from horrible migraines, and that's what the big one against me is for," said Rose, who until recently was uninsured. In 2013, the migraines didn't let up for months, so Rose visited the emergency room. "When you've had a headache that long, it's natural to think something's not right," she said. A doctor told Rose she should get an MRI, she said.


Fortunately, the MRI didn't show a tumor, but Rose was stuck with the bill, which exceeded $18,000.

A second debt—from a 2012 emergency room visit to treat kidney stones—totaled more than $4,000.

"It's going to take me years to pay this off," said Rose. Collectors, she said, would not accept payments at a level she could afford.

In both cases, debt collection agencies successfully sued Rose, and filed garnishments against her wages. So when one ends, the other will begin. Goetzinger and Rose say they've looked into hiring a lawyer to fight the lawsuits against them, but concluded they couldn't afford it.

Nebraska has a law that is supposed to ease the burden of wage-earners with dependents.


Rose, who is divorced and is engaged to Goetzinger, qualifies because of her two daughters. The "head of a family" distinction limits garnishments to 15 percent of after-tax income.

But because creditors often don't know—and aren't required to find out— whether a debtor has dependents or not, they typically assume they don't, said Judge Craig McDermott, the presiding judge for Nebraska's 4th District, which includes Omaha, and a former general counsel for a debt collection agency.

"So what you do is you err on the side of caution on your side of the fence and say, 'Hey, you know what? They're not head of household as far as we know,'" he said. After the garnishment is filed, debtors can come forward to claim their rate should be lower, McDermott said.

The notice mailed to debtors allows them to request a hearing if they are incorrectly identified as "not head of a family," among other objections. But it does not say doing so would drop the amount garnished by almost half.

Rose said she found out she could have her garnishment reduced only after it was in place at 25 percent. She called the debt collection agency that had sued her and asked if there was any way they would accept a lower payment. It was only then, she said, that a collection employee told her about the "head of a family" law.

The attorney for the collector filed a motion in court, amending its earlier garnishment filing. Rose's take-home pay jumped by almost $100, according to her pay stubs.

The onus on debtors to navigate the system is similar in other states with laws that, on paper at least, seek to lessen the burden of garnishment on families.

In Oklahoma, for example, the legal aid office in Tulsa receives applications every week from debtors "who are being garnished and who just can't make ends meet as a result," said Laura Frossard, an attorney with Legal Aid Services of Oklahoma.

Oklahoma law has a "hardship" provision to help such people. But the debtor not only has to know the law exists, but how to properly make a claim. "The chances of somebody knowing about this without legal aid telling them about it are kind of rare," Frossard said.

In Nebraska, there can be only one head of household. So while Rose's garnishment has been reduced to 15 percent, Goetzinger's is still at 25 percent. In reality, the family's income has been reduced by over 20 percent. They take each day as it comes.

"It makes you feel hopeless, that you're working for no reason and that you're never going to be able to succeed," said Rose. "How am I ever going to think about buying a house or putting my kids through college?"

Courtesy: and NPR


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