Regulations
NCDRC slams HDFC Bank and fines it for apathy towards Indian couple stuck abroad
Asking HDFC Bank to pay a compensation of Rs5 lakh, the apex consumer forum said the Bank has no love and respect for India
 
The National Consumer Disputes Redressal Commission (NCDRC), while asking to pay a compensation of Rs5 lakh has criticised HDFC Bank for the lender's failure to activate debit card of an Indian couple stuck in Thailand for 10 days used strong and emotional words to enhance the compensation sought by the couple. The bank’s callousness had deprived the couple of funds, while in a foreign destination, even though they had plenty of money in the bank. 
 
In a judgement, a bench headed by Justice JM Malik of the apex consumer forum said, "The (HDFC) Bank has got no love and respect for India. The reputation of India was at stake. Knowing fully well that Indians were trapped in a foreign country, it was the bounden duty of the manager to swing into action immediately. He (the branch manager) committed an egregious mistake for taking no action for 10 days. It exposes the sloth and callousness on the part of the manager. This shows negligence, inaction and passivity on the part of the bank.”
 
Chandigarh-based senior advocate Mohinderjit Singh Sethi and his wife Rajmohini Sethi had filed the complaint against the lender after the State Commission rejected their plea. According to the complaint, Rajmohini Sethi had opened a joint account in HDFC Bank by depositing Rs1.5 lakh. The Bank issued her a debit card assuring that she would not face any difficulty while using the card in foreign countries. However, while in Bangkok, the Sethis found that the card could not be used. They contacted HDFC Bank's branch manager Rajinder Patheja, who told them that there was some discrepancy in the date of birth of Rajmohini Sethi, which was to be rectified.
 
The Sethis were again stuck in Singapore as the debit card was not functional leading to several difficulties, including not being able to use the money till their return from abroad. 
 
They then filed a complaint before the Chandigarh District Consumer Forum seeking Rs30 lakh compensation. The Forum, however, granted a compensation of Rs50,000. The Sethis then approached the State Commission, which rejected their demand to enhance the compensation. They then challenged the order before the NCDRC.
 
While enhancing the compensation, the NCDRC said,  “keeping in view the harassment and mental agony caused to complainant number one (Mohinderjit) and his wife, we are of considered view that the amount of Rs50,000 awarded by the district forum, is just peanuts. A wearer knows where the shoe pinches.”

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COMMENTS

Pranav Kharod

9 months ago

HDFC bank and the staff act very arrogant the moment you start complaining of their poor services.the entire staff gangs up to save their services.PSU banks provide much better services without hefty charges.

REPLY

Suketu Shah

In Reply to Pranav Kharod 9 months ago

Perfectly said "ganging up".You donot see this in other private banks.Infact they gang up against customers even after leaving hdfc bank!(stalking)

Narendra Doshi

9 months ago

It is a BIG shame HDFC Bank Chandigarh Branch Manager. Eye wide opener for other HDFC & other Bank Managers, in India.

RAMU

9 months ago

I have 3 Consumer Court cases and one Writ Petition in the High Court ongoing against HDFC Bank.One of my cases is very similar to this - stuck abroad with deactivated Credit Card for no valid rhyme or reason. But the cases are dragging for years by the dilatory tactics of HDFC Bank and the inefficiency of the legal system.

What to Know about Negative-Option Offers
It's National Consumer Protection Week. Learn how to avoid repeated charges on your credit card
 
Negative-option offers – they turn sales transactions on their heads. Instead of a business selling you a good or service, negative-option offers start with the premise that you’ve already bought it, and it’s your responsibility to contact the business to cancel your order.
 
There are four different types of negative options to watch out for:
  1. Pre-notification negative-option plans, where you receive periodic notices offering goods (e.g., books or music) and then receive the goods at a charge unless you specifically reject the offer.
  2. Continuity plan, where you agree in advance to receive periodic shipments of goods or provision of services, and then get charged until you cancel the plan.
  3. Automatic renewal negative-option offer, where the seller automatically renews the contract, such as a one-year magazine subscription, at the end of a fixed period unless you specifically tell the seller not to.
  4. Free-to-pay conversion plans, where you receive a good or service for free (or at a nominal price) for an introductory period. Then, you get charged a boat load of money if you don’t take affirmative steps to cancel the plan or return the good or service.
Now you may be wondering how on earth do these shady businesses get their hands on your money when you don’t really want them to? Here’s how: by hiding important terms and conditions in tiny print, using pre-checked sign-up boxes as the default setting, and making it near impossible to cancel with super-strict cancellation and return policies. You really have to be on your guard with these types of marketing ploys. Below are some helpful tips:
  1. Watch out for pre-checked boxes. Those checkmarks may give the company the green light to continue the offer past the free-trial period. 
  2. Find the terms and conditions for the offer, read them carefully, and make sure you understand them. 
  3. Look for who’s behind the offer. Just because you’re buying something online from one company doesn’t mean the offer or pop-up isn’t from someone else. 
  4. Mark your calendar. If you do sign up for a free trial, make sure you have a timely reminder of when you need to cancel to avoid getting charged. 
  5. Look for info on how you can cancel future shipments or services. 
  6. Use a prepaid credit card if you are worried your credit card will be repeatedly billed. 
  7. Read your credit and debit card statements so you know right away if you’re being charged for something you didn’t order. 
  8. Research the company. Look online for complaints or reviews of the company’s services.
 
If you have been unfairly charged, here are tips on how to fight it.
 
TINA.org’s continuing coverage of negative-option orders can be found here
 

User

COMMENTS

R Balakrishnan

9 months ago

Cannot this be made in to a criminal offence?
ASCI should be pushed in to this.

India's February WPI unchanged at (-) 0.9%
The annual rate of inflation, based on monthly WPI, stood at -0.91% for February 2016, unchanged from January, shows official data 
 
India's wholesale price index (WPI) based inflation remained in negative territory for the sixteenth straight month in February at (-) 0.91% against (-) 0.90% in January. However, this was higher than the (-)2.17% level in the like month of the previous year, official data showed on Monday.
 
Manufactured products inflation, which has a weightage of 65%, grew 0.3%. Food articles inflation was down 3.2% in February.
 
The index for primary articles group declined by 3.4% to 244.7 (provisional) from 253.3 (provisional) for the previous month. The index for ‘Food Articles’ group declined by 3.2% to 259.1 (provisional) from 267.6 (provisional) for the previous month due to lower price of fruits and vegetables (11%), egg (6%), arhar and gram (5% each), coffee and moong (4% each), masur (3%), condiments & spices (2%) and wheat, jowar and fish-inland (1% each).  However, the price of barley (4%), fish-marine (3%), bajra (2%) and pork, ragi, maize and poultry chicken (1% each) moved up.
 
The index for fuel and power group declined by 1.2% to 169.6 (provisional) from 171.6  (provisional) for the previous month due to lower price of aviation turbine fuel (14%), bitumen (7%), furnace oil (3%) and LPG, petrol and high speed diesel (1% each). 
 
Meanwhile, the overall WPI for December 2015 has been revised to (-) 1.06% from a level of (-) 0.73% announced earlier.

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