The National Consumer Forum said letters sent through speed post are always urgent and emergent and if there is delay due to some agitation, it is the duty of the state to find out some other method to prevent the delay
New Delhi: The Postal department is duty bound to ensure that letters reach their destination in time against all odds, the apex consumer commission has said, reports PTI.
"The postal department should under all probabilities (odds), whether it is in its control or beyond its control, must see to it that the letters reach the destination in time," the National Consumer Disputes Redressal Commission (NCDRC) has said.
The NCDRC's gave the judgement while dismissing a plea by the Department of Post in Alwar against an order from the Rajasthan State Consumer Commission, which had upheld a district forum decision awarding Rs20,000 to a candidate who had applied to the state police service but his application was not delivered in time.
The candidate, Alwar resident Pushpendra Singh, had sent his application for the job of sub-inspector in Rajasthan Police by speed post on 28 December 2010 but it had reached the Rajasthan Public Service Commission on 4 January 2011, four days after the last date for receiving applications.
The Alwar-based postal department in its petition had argued that the delay in delivery was due to an agitation by Gujjars and under section 6 of the Indian Post Office Act, 1898, no negligence can be attributed to it.
Section 6 of the Indian Post Office Act provides that no claim will lie against the postal department or its officers merely on the ground that there has been loss, mis-delivery, delay or damage to any postal article unless the same has been caused fraudulently by the officer concerned or by his 'wilful act or by default'.
Rejecting the postal department's contention as "not coherent", the NCDRC bench presided by Justice JM Malik said, "Letters sent through speed post are always urgent and emergent. If there is delay due to some agitation, it is the duty of the state to find out some other method to prevent the delay," the bench said adding that "wilful default" on the part of postal department is "proved to the hilt".
The control room with a toll free number of 1800 180 4343 would address and clarify various queries relating to acquisition of set top boxes, various schemes of purchase of STBs and package rates offered by MSOs
New Delhi: To ensure seamless transition of cable services to digitisation in the four metros by 31st October, the government has set up a control room to address and clarify various queries of consumers and stakeholders, reports PTI.
The control room has been set up by the Information and Broadcasting (I&B) Ministry with a toll free number 1800 180 4343.
"The control room will function on all days, including holidays, from 8am to 10pm to address and clarify various queries relating to acquisition of set top boxes, various schemes of purchase of STBs, package rates offered by MSOs etc," said an I&B statement.
Representatives of five national level MSOs namely DEN, In Cable, Hathway, Digi Cable, and Siti Cable are also available in the control room during this period to address any specific queries relating to their respective networks/services, the statement said.
Shriram Vyapar, the online transaction service, specialises in bridging the gap of digital divide and help in choice with convenience and simplicity through neighbourhood agents
Chennai: City-based Shriram Group has launched an online service -- Shriram Vyapar -- for transactions relating to real estate, vehicles, loans and insurance under the neighbourhood agents business model, reports PTI.
The "neighbourhood agents’ business model" would bridge the digital and financial divide by offering online services to those parts of the country which are not digitally connected through its ease, choice, convenience and simplicity (ECCS) facility, the company's CEO Sudhakar Raja told reporters after the launch.
Agents would be trained for this purpose, he said.
Shriram Vyapar specialised in bridging the gap of digital divide and helped in choice with "convenience and simplicity through neighbourhood agents", the company said.
Shriram Vyapar was launched by noted playback singer SP Balasubramanyam.