Nano ranks last in customer satisfaction: TNS

In the '2010 four-wheeler Total Customer Satisfaction (TCS)' study by TNS Automotive, Maruti Suzuki's best selling model Alto topped the entry-level small car category, while Omni and the once bread-and-butter model M800 followed the list

New Delhi: Tata Motors' Nano has been ranked last among entry level small cars in terms of customer satisfaction, reports PTI quoting market research firm TNS.

In the '2010 four-wheeler Total Customer Satisfaction (TCS)' study by TNS Automotive, Maruti Suzuki India's (MSI) best selling model Alto topped the entry-level small car category. Omni and the once bread-and-butter model M800 followed the list.

"The customer expectations even at the bottom end are rising. The owners of Tata Nano expect more in terms of design and Maruti 800 owners expect better servicing as the years go by," the survey said.

While Alto scored 91 points, Nano got only 70 points thus being placed last, it added.

The Nano has been having issues following fire incidents with six reported cases since its launch in 2009. Tata Motors had offered to provide additional safety measures free of cost as a precautionary measure, although it claimed that the Nano is absolutely safe.

In the higher priced cars segment, the survey reflected the Indian consumers respect for value even if the price is higher.

The study pointed out that car owners in northern India are relatively less satisfied compared to those in other parts of the country, primarily because of after sales services as the age of the car grows.

"At the national level, customers in relatively larger cities are more satisfied than those in the smaller cities.

"This may be a reflection of the growing expectations in smaller cities. The manufacturers will do well to understand those," TNS said.

Apart from the entry-level compact car segment, MSI's Zen Estilo and A-Star jointly topped the premium compact car category in customer satisfaction.

Volkswagen's (VW) Polo and MSI's Swift together were number one in the upper premium strata, MSI's Swift DZiRE was ranked as the numero uno in the entry-level mid-sized sedan segment.

Other models that topped in different segments are Toyota Corolla Altis in the premium mid-sized sedan, VW Passat in the entry-level luxury sedan, Toyota Innova and Mahindra Scorpio jointly in sports utility vehicle and multi utility vehicle and Honda CR-V in premium SUV categories.

"In a year of high growth and long queues at the automotive dealerships, auto manufacturers maintained their poise and managed their processes to keep their customers satisfied," TNS Automotive executive director Pradeep Saxena said. The survey covered 9300 car buyers, opting for 56 models.


Tata Real Estate chairman, MD questioned by CBI in connection with 2G scam

The two officials of Tata Realty & Infrastructure were questioned regarding alleged Rs1,600 crore loan extended to Unitech to procure 2G spectrum

New Delhi: Two top executives of the Tata group-chairman of the group's realty and infrastructure arm R Krishna Kumar and its managing director and chief executive officer Sanjay G Ubale-were on Thursday questioned by the Central Bureau of Investigation (CBI) in connection with the second generation (2G) spectrum allocation scam.

The two officials of Tata Realty & Infrastructure reached the CBI headquarters early this morning and were questioned regarding alleged Rs1,600 crore loan extended to Unitech to procure 2G spectrum.

This is the second time that Mr Ubale has been quizzed by the CBI in connection with the firm's alleged linkages with Unitech, one of the two companies which have been mentioned in the FIR filed by the agency on 21 October 2009.

The CBI had earlier questioned Sanjay Chandra of Unitech on issues relating to offloading of majority stake to Norway-based Telenor after getting the 2G spectrum license.

The CBI is probing whether Tata Real Estate had paid Rs1,600 crore to Unitech for a land deal at a time when the real estate company was applying for 2G license in 2007.

During the questioning of the Unitech managing director he was asked to explain about offloading of shares, CBI sources said.

Unitech has claimed that it has been cooperating with all investigating agencies from the very beginning as it has nothing to hide.

"Our officers have provided all records for examination and clarified all issues raised by them from time to time.

Going forward, we will continue to assist in the same spirit," the company said in a recent statement.

The charges against Unitech, according to CBI's FIR, was that it offloaded over 60% of its stake to Telenor and earned a profit of 267% even before the service roll-out.

"Unitech was allotted UAS licences for 22 circles for Rs1,658 crore. It offloaded its 60% of shares in the licences to Telenor of Norway for Rs6,100 crore even before the roll-out," the FIR said.

According to the FIR, "The estimated loss to the government by grant of licences to these two companies (Swan and Unitech) alone comes to Rs7,105 crore. On a pro-rata basis, the estimated loss for all the 122 circles is more than Rs22,000 crore."


Beware of a fake high-yield guaranteed bonds offer

An email offering high-yield guaranteed bonds tries to lure investors with the promise of an unbelievable 14% return. It uses the Bajaj Allianz company name, but the company says it does not have any such product

On the face of it, it seems to be a super offer from a well-known name like Bajaj Allianz. But it is not. If you receive an email that is ostensibly from Bajaj Allianz, offering 14% per annum return on a bond, as well as a customer service number, please ignore it. Bajaj Allianz has said that it does not have any such product and it has cautioned investors to guard against subscribing to it.

The email we received purports that the last date of this Republic Day offer has been extended from 18th February to 26th February following the overwhelming response from investors. It explains that the high yield of 14% will be earned through arbitrage. It assures that the bonds are secured and the corpus is deposited into the contingent fund of the Bajaj group, to give an impression of genuineness. The email has a contact number (1800-233-2727) number that gets no response even though it says its a 24x7 helpline. It uses the logo of Bajaj Allianz with the words 'Dial befikar', a copy of the Bajaj Allianz slogan 'Jiyo befikar'.

Let's emphasise the red flags again. The email has a gmail address. There was no response when we dialled the mobile number that is given. The product detail specifies 14% ap and not 14% p.a. It also mentions an insurance cover and tax benefits available along with the plan, but does not give any details. But what have guaranteed bonds got to do with insurance cover? The email also uses several words like 'guaranteed bond', 'fixed deposit', 'guaranteed investment return plan', 'wealth ins' and so on, quite loosely.

It describes the investment details in the following way: "Deposits invested basically in resources, infrastructure, consumption and human capital sectors. These sectors have grown by 48% every year in last 10 years & have majorly contributed to India's economic development." No matter what the sector, no credible institution is offering such high returns.

When Moneylife contacted Bajaj Allianz about this email offer, Santosh Balan, head of corporate communications at Bajaj Allianz, said, "We have checked our records and would like to state that this communication is not from any of our authorised persons or distribution channels. There is no person by the name Abhijeet Shaheja in our system. It seems that the person on his own has gone ahead and sent this communication and used the brand name of some of our popular products like Shield Insurance, Max Advantage and Wealth Insurance to his or her advantage. From the mailers attached it seems that he is not selling any of our insurance plans per se other than comparing it with some of the popular products. The SMS and toll-free numbers do not belong to Bajaj Allianz."




6 years ago

In case we receive such mails or phone calls where should we complain

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