Mundra Port starts operations at Gujarat's new terminal

New Delhi: Adani group firm Mundra Port has commenced operations at its 20-million tonnes port at Dahej in Gujarat, reports PTI.

The port will cost a total of Rs1,150 crore, almost half of which has already been infused.

"Mundra Port and Special Economic Zone (MPSEZ) announces commencement of operations of the dry bulk cargo port at Dahej," the company said in a statement here.

The port is being set up by Adani Petronet Port Pvt Ltd in a joint venture with Petronet LNG at a cost of Rs1,150 crore. Petronet, which owns 24% in the joint venture, is already operating an LNG import terminal at Dahej, along with a berth for ships.

The operations at the port started with the arrival of the first ship (M V Sesa Star Cosmos) today containing a consignment of coal docks at Dahej.

"With the commencement of operations at Dahej, it would be the second operational port in Gujarat for MPSEZ and the only one which has become operational in the private port category in the last 4-5 years," it further said.

The infrastructure sector-focused group is increasingly looking to acquire coal assets overseas to feed its power generation capacity.

Adani Enterprises, the flagship company of the group led by billionaire Gautam Adani, had posted an over three-fold jump in profit to Rs407 crore for the first quarter of the current fiscal, mainly due to strong performance by its non-core businesses including the power segment.

Earlier this month, Adani Enterprises, which is the country's largest coal importing company, sealed an ASD 3 billion deal to buy the coal assets of Australia's Linc Energy, to support its plan to expand power generation capacity to 20,000 MW by 2020.

It was recently awarded preferred proponent status for developing the Dudgeon point terminal in Macay, Queensland, Australia.

The company has also entered a $1.65 billion tripartite pact with an Indonesian firm to source coal. Its subsidiary, Adani Power, is working on 4,620-MW project in Mundra, Gujarat. It has also announced two power projects in the state, at Hazira and Dahej.

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Reliance Life rates high on customer satisfaction: Survey

New Delhi: Anil Dhirubhai Ambani Group (ADAG) company Reliance Life Insurance has been awarded a high rating in customer satisfaction for the third year in a row, reports PTI quoting a survey.

"Reliance Life Insurance Company, part of Reliance Capital, has been awarded a high rating for the third consecutive year in Nielsen's pan-India customer satisfaction survey," Reliance Life said in a release.

According to the survey, conducted between April and May this year, Reliance Life Insurance scored a good rating in customer satisfaction, which is close to excellent.

"The Nielsen rating and findings are encouraging for us.

The survey indicates that we have been consistent in our efforts to understand the customer and improve our service standards," Reliance Life president and executive director Malay Ghosh said.

The methodology used for the Nielsen eQ survey was quantitative in nature and have taken into account the views of 1,806 customers and 822 advisers for Reliance Life Insurance. The study was done using face-to-face interviews with customers and advisers across the country.

Nielsen eQ system assesses the impact of customer loyalty and provides insights into how an organisation can creatively respond to market changes in order to attract and retain its most valuable customers.

"In an intensely-competitive market, service can be a key differentiator. With this in mind, we engaged the Nielsen Company to conduct a satisfaction survey across the country as we are mindful of the challenges that await us in continuing to maintain high satisfaction scores in the face of rising expectations," Mr Ghosh said.

Reliance Life, which has completed three years of independent customer survey by Nielsen, has decided to increase the frequency of customer survey from yearly to quarterly basis for mapping the pulse of discerning customers.

"The objective behind the quarterly measurement of customers and advisers' satisfaction is to move towards excellence in services," he added.

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NTPC signs pact with Bangladesh to set up two power projects

New Delhi: State-run NTPC today said it may join hands with the Bangladesh Power Development Board (BPDB) to establish two thermal power projects at Chittagong and Khulna for mitigating the power shortages in the neighbouring nation, reports PTI.

"A memorandum of understanding (MoU) has been signed today between NTPC and BPDB for setting up two 1,320 MW each power projects at Chittagong and Khulna in Bangladesh," an official statement said.

The power plants are likely to come up at an investment of approximately Rs 13,200 crore.

The coal-fired power plants are likely to be installed on a 50:50 equity basis to be run on imported coal and operated by NTPC.

NTPC will also provide training and development to human resources of BPDB and enhancement of productivity and efficiency of their existing power stations.

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