Companies & Sectors
Monthly complaints against telemarketing calls drops sharply

Total number of complaints lodged by telecom subscribers have come down to 17,425 complaints per month from 47,454 complaints per month a year ago

New Delhi: The average number of complaints against telemarketing calls has declined to 17,425 per month now from an average 47,454 monthly complaints a year ago since the regulations on curbing unsolicited commercial calls (UCC) came into effect, reports PTI.

 

"Prior to the coming into force of the regulations from 27 September 2011, on an average 47,454 complaints were received per month (averaged over the period March 2010 to March 2011)," Minister of State for Communications and IT Milind Deora said in a written reply to the Rajya Sabha.

 

The total number of complaints lodged by telecom subscribers with their service providers from 27 September 2011 to 25 July 2012 were only 1.74 lakh (17,425 complaints per month), he added.

 

Deora said as per the said framework, customers can register with National Customer Preference Register (NCPR) for not receiving UCC.

 

The Telecom Regulatory Authority of India (TRAI) has also issued a number of amendments to these regulations and directions to address implementation issues and to make the regulatory framework effective and stringent, he added.

 

"However, it is seen that a number of telemarketers have violated the regulatory framework for controlling UCC. From the complaints received by service providers, it is seen that the majority of complaints of UCC are those in which calls or SMS have been sent by telecom subscriber who is not registered as a telemarketer with TRAI," Deora said.

 

Deora added that while 1.5 lakh notices have been sent to subscribers who have not registered as a telemarketer but were doing the telemarketing activities, 1.4 lakh telephone numbers (telecom resources) of such subscribers have been disconnected.

 

He said Rs1.08 crore has been deducted from the security deposit of registered telemarketers in 195 cases and 13 telemarketers have been black listed.

 

Deora said the restriction of 200 SMS per day per SIM was struck down by Delhi High Court.

 

"After quashing the limit of 200 SMS per day per SIM by Delhi High Court, 1.5 lakh complaints have been lodged from 1 August 2012 to 30 October 2012 by consumers with their service providers (49,088 complaints per month)," he said.

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TRAI moves to check arbitrary disconnection of SIMs

TRAI, in a consultation paper says that deactivation of a SIM without prior intimation and on arbitrary grounds deprives the subscriber of his mobile number which might have been an identity for him for a long time

New Delhi: The Telecom Regulatory Authority of India (TRAI) has initiated debate on the issue of operators arbitrarily disconnecting services of customers on the grounds of 'non-usage of numbers' or 'inactive SIM connections', reports PTI.

 

According to information provided by telecom operators to the TRAI, around 20 crore SIMs were inactive for over a certain period of time and the total balance on that account stood at Rs128.9 crore.

 

TRAI has said that telecom subscribers at various forums have represented that their mobile connections were being disconnected arbitrarily by telecom operators.

 

"Deactivation of a SIM without prior intimation and on arbitrary grounds deprives the subscriber of his mobile number which might have been an identity for him for a long time," said TRAI's consultation paper on the issue.

 

As a result, consumers suffer from a potential loss of activity in both personal and professional set-ups causing an adverse impact on livelihood.

 

"While some consumers complained against the practice of deactivation of SIMs without prior intimation to them by their TSPs (Telecom Service Providers) when they were travelling in India or abroad, other subscribers lamented about disconnection of their life-time prepaid connections within a very short period of non-usage," TRAI said.

 

Telecom operators in their meetings with TRAI have said that they have to deactivate SIMs to efficiently manage number series (mobile phone numbers) allocated to them by the Department of Telecom.

 

TRAI said it has found that telecom operators do not follow common criteria to disconnect inactive SIMs but added that "to manage their numbering resources better, the service providers have proposed to follow a procedure for deactivating mobile connections which are not used for a long time".

 

In July 2011, DoT started allocating number series to telecom operators on the basis of active users on their network.

 

"However, while carrying out such deactivations, the customers should be informed transparently and those customers who wish to retain their connections even while not using them should have the option to do so on payment of a connection retention fee," it added.

 

TRAI cited that its order on tariff plan with lifetime or unlimited validity "requires any subscriber to recharge" his mobile phone account "with any specified minimum amount within specified time periods" during validity of the plan.

 

"...to keep the said tariff plan valid, such specified time period or interval, shall, in no case, be less than six months," the regulator said.

 

TRAI has fixed 21st December as last date for comments on this consultation paper, and December 28 as last date for counter comments.

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Union Bank cuts home, education loan rates

Under the revised rates applicable from 29th November, Union Bank's educational loan rates would go down by 1.5-2% while the interest on home loans above Rs30 lakh will be cheaper by 0.25%


Mumbai: State-run Union Bank of India has reduced education loan rates by up to 2%, and a category of home loans by 0.25%, as the focus of the banking industry shifts to retail borrowers, reports PTI.

 

Under the revised rates applicable from 29th November, educational loan rates go down by 1.5-2% while the interest on home loans above Rs30 lakh will be cheaper by 0.25%, the bank said in a statement.

 

Educational loan of up to Rs7.5 lakh can be availed at an interest of 12.75% while that above Rs7.5 lakh will be priced at 12.50%, it said.

 

For home loans up to Rs75 lakh, credit will be available on par with the base rate at 10.50%; for loans above Rs75 lakh and up to Rs 5 crore, the interest gets reduced to 0.25% over the base rate.

 

Demand from the corporate side has dried up due to gloomy economic conditions, which have forced bankers to shift focus towards the retail segment, where demand continues.

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COMMENTS

davidmercy

4 years ago

It has become very necessary for the banks to reduce the interest rates on education loan as the need of the loan is increasing day by day. The capacity of common man is not so wide so as to bear the weight of their children's education.


http://www.linkedin.com/pub/dir/Akshat/S...>loan on education

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