Citizens' Issues
MONEYLIFE IMPACT: TCS assures to look into online Tatkal passport appointments scam at Pune

On Tuesday, Moneylife ran a story on how touts are making a fast buck through Tatkal online appointments for passports. Within 24 hours a VP of TCS, which is in PPP with the government’s Passport Division, promises to address the issue

The story on how passport agents in Pune are indulging in mass grabbing of Tatkal online appointments resulting in the passport applicant unable to get his appointment online for days on end was published in Moneylife on Tuesday.

In less than 24 hours, the story has had a great impact with Tanmoy Chakroborty, vice president & head for government industry solutions unit (ISU) at Tata Consultancy Services (TCS), which is in public-private-partnership (PPP) with Passport Division of the Ministry of External Affairs (MEA). He assured Moneylife that he would investigate into the matter with immediate effect by investigating into the volume flow and peaks, which can be monitored through the computers of the Passport Seva Kendra (PSK).

In an email sent to this writer, Chakroborty stated, “We will certainly work with RPO Pune and the MEA to analyse all that you have mentioned and to look at the pain points of Applicants in Pune.”

“We always take feedback from any one seriously and we will once again look at the patterns of volume flow and peaks and troughs in Pune in conjunction with MEA and revert with the steps if any that will be taken to further make it a pleasing experience - the application for a passport,” he added.

Chakroborty stated that ever since TCS has begun using technology to make the passport applicant’s experience smooth-sailing, many passport agents are out of business and are pursuing other means of livelihood. He says, “Passport Agents perhaps is passé as the system deployed offers total transparency and I understand the such passport agents, who used to operate in the past-- prior to our system being deployed--- are rapidly looking for alternate employment as there is nothing left for them in the passport application process in India!”

He also mentioned in his email that ever since TCS has entered the scenario, it has successfully served over 1.2 crore applicants, all over India. Adding that he would look into the Tatkal appointment scam in Pune seriously, he wrote, “Since we have introduced the payment over the portal system the wait time in almost all the PSKs has disappeared which means that more bonafide applicants are getting appointments within a reasonable period of time .’’

Chakroborty sent the email in response to the writer’s mail after the story was published in Moneylife on Tuesday. The email stated, “Thanks to your persistent efforts, most of the problems that passport applicants used to face before our campaign in March 2013 have been eased, as they have been addressed by you very effectively. However, since the last couple of months, online appointments for Tatkal passport have become a big issue as most of the applicants do not get their online appointment for several weeks. This has nullified the value of procuring Tatkal passport which is to be issued between 1 and 7 days.

The story in Moneylife gives an insight of what the applicant goes through when he tries to get the appointment. Would be very grateful if you could check where the loophole is and how is it that a passport agent can give Tatkal appointment in 24 hours whereas a citizen going by the legal way cannot get it for weeks on end. Looking forward to hearing from you on this issue.”


Tuesday’s story:

Tatkal passport: Online appointments in Pune turning into nightmare

(Vinita Deshmukh is consulting editor of Moneylife, an RTI activist and convener of the Pune Metro Jagruti Abhiyaan. She is the recipient of prestigious awards like the Statesman Award for Rural Reporting which she won twice in 1998 and 2005 and the Chameli Devi Jain award for outstanding media person for her investigation series on Dow Chemicals. She co-authored the book “To The Last Bullet - The Inspiring Story of A Braveheart - Ashok Kamte” with Vinita Kamte and is the author of “The Mighty Fall”.)



vishal Bharati

7 months ago

Still face challenge to book appointment for Tatkal, Appointment close in seconds.
Frustrated with such a bad service. Is this some kind of scam to help agents. I am trying to book appointment from 21st March 16 but not able to book the appointment. went to walkin today with print of saved form, but PSK pune not allowed me to enter without appointment, they mention walkin allowed for Senior citizen and childs.
I need urgent renewal of passport.

vishal Bharati

7 months ago

Still face challenge to book appointment for Tatkal, Appointment close in seconds.
Frustrated with such a bad service. Is this some kind of scam to help agents. I am trying to book appointment from 21st March 16 but not able to book the appointment. went to walkin today with print of saved form, but PSK pune not allowed me to enter without appointment, they mention walkin allowed for Senior citizen and childs.
I need urgent renewal of passport.


2 years ago

I did visited multiple time to Commissioner office, Passport office in Pune Kalyani nagar and then Also visited to Passport office(MSFC Building, 270 Bhamburda, S.B.Marg) in front of Symbiosis collage Pune. The respective officers are not giving clear idea and simple giving the reason like please send us the mail, booklet is not available, it is in printing status you will get in week. I also called customer care, sent feedback, written grievances. No response from anyone.


2 years ago

my file no is : PN1077691045814 and waiting for passport renewal from last 5 Months.
called call center, visited, commissioner office, RPO mundhwa as well as office opposite to symbosysi..
everytime getting new reason.
Now it is pending for prininting from more than month: applied in Feb 2014
Few reasons I got;
1 visit: It is still in prining satus come next week.
2. second visit: not sure go and check in RPO office(answer from TCS representive at comminsor office)
3. Booklets might not be avaialble come in next week.
4 visit: send us the mail you will get it soon.....

Nitin Alane

2 years ago

Nothing is done till date. I am still getting the same issue with booking appointment.
Any followup on this?

S K Nataraj

3 years ago

It is a well- known fact that touts call the shots in most passport offices. Thanks to the advent of technology, their clout is today much reduced, yet it continues to be used in some ingenious way like in the Passport Office at Pune. The Chief Passport Officer, has to crack down on such touts with an iron hand. I am sure that Moneylife's crusade against this evil of touts being hand in- glove with some of the crooked staff will bear fruit very soon. Thankfully, the Chennai Passport Office functions with admirable professionalism, and I and my wife got our passports with new addresses within eight days of filing our application, in the normal course itself.
It will be good if other passport offices in the country emulate their Chennai Office for professionalism.


3 years ago


Shivangni Sharma

3 years ago

Its uncanny, but my daughters request for tatkal conversion from normal (after she could not get the appointment on the computer) was blocked by TCS in charge at RPO N. Delhi. She refused to take written approval of APO into account, so he helpfully guided me into taking approval of the RPO. the whole experience reversed my impression about government ampoyees Vs private sector employees. The APO at RPO New Delhi seemed like an Angel who went out of his way to help us and the TCS incharge Ms Aparna went out of her way to scuttle that help. In the end bureaucracy won and the customer (us) were happy. Sounds too good to be true? its really true. I can give the name of the good Samaritan who by the way was helping all who landed on his desk. He is Mr Govind Lal


3 years ago

In view of Mr. Tanmoy Chakroborty Passport Agents perhaps is passé, as since TCS has begun using technology to make the passport applicant’s experience smooth-sailing, it has encourage the touts agents to FLOURISH in their business.
There are reputed travel agents recognized and governed by the National and International Organization the same where also Recognized by the Ministry Of External Affair and in Number in all over India there will be 1500 to 1800 only such recognized agents and they are still in the business as according to the Laws .
In the earlier system in Pune , the Recognized Passport Agents by Ministry Of External Affair are below 100 in numbers.
And The Touts agents in Pune City are 2000 + as per various Advertisements .
I understand, as TCS are now operating, anything that don’t work for them, simply put “Agents” to bar, but to whom Reputed Travel Agents or Touts Agents.
NON AVAILABILITY to get the TATKAL APPOINTMNETS, may it be a failure of TCS or is it a Passport Scam or alleged nexus of passport agents and staffers of the passport office or of the Touts, a proper channel or investigation must be recommended and should be investigated by the State CID, Central CBI and the culprits must be punished and the problem must be solved.
However who ever be responsible, and are the culprits, the question Since the LAUNCH of Passport Seva Project getting Appointment was not and is a easy Jobs for the Citizen, and since it is managed by the TCS, it is the failure of TCS technology, on moral ground TCS must take responsibility for all.


3 years ago

TCS, Specialised in Banking Software, has Computerised SBI's Digitalisation of Records and in Providing Required Software. In AP ,After Computerisation SBI , TCS Preserved Digitalised Data in SBI's Mulbai Head Office and not in State's Capital HO Hyderabad upto 2005 . Consenqently SBI is not Paying My PPF Amount Matured in 2002 , after 20 Years Period , for want of their Records.TCS / Infosys, etc Software Companies have to Mature Enough to Plug all Loopholes in their Software Provisions . I do not Know to Whom I have to ask my PPF A/c Data Using RTI Act.Pl Guide me.

Restructuring Coal India: Pros and cons

Can Coal India be restructured into smaller independent units, in order to ensure serious competition and to ensure production and development of coal resources in the country?

According to statistical data available, Coal India is heading towards a fall in production during this fiscal, ending this month, when it may find that it has fallen short by about 10 million tonnes. All indications are that it may barely touch about 482 million tonnes.


The estimated daily production is 1.7 million tonnes. There was fear that the strike notice given by its officers, who thankfully, was called off, would have resulted in loss of 5 million tonnes of coal. Earlier, of course, cyclone Phailin did cause production delays due to flooding, but, more importantly officials have claimed that three power utilities refused to pickup coal saying that they have sufficient stocks on hand, which resulted in lower production!. To some extent, this must be accepted.


There appears to be some problems relating to the issues raised by the officers' association, which had threatened to go on this strike. Explaining the reasons, VP Singh, President of the Coal Miners Officers' Association, stated that the major issues that remained unresolved for years cover: revision of pay; releasing performance related payments and implementation of New Pension Scheme.


In fact, the performance related payment, which was agreed upon in 2007 has not been implemented (released) for the last 6 years due to administrative delays on the part of the Union Ministry of Coal and, of course, the Coal India Ltd itself. How does one expect put his heart and soul in the job, when agreed payments are not put into effect, for years on end? According to VP Singh, the arrears of performance related payment and terminal benefit of nearly Rs1,000 crore (since the wage agreement in January 2007) is still to be cleared! It is needless to point out that no one can run such a mammoth organisation with unhappy set of workers.


There has been one other major issue that has plagued the relation between

NTPC (National Thermal Power Corporation) and Coal India Ltd relating to poor quality of coal supplied, and being charged at a higher rate, bearing in mind the caloric values of coal delivered. NTPC buys a little more than 140 million tonnes of coal and supplies have been coming from both Eastern coalfields and Mahanadi coalfields.


Because of the quality issue, NTPC had held up payments, withholding as much as Rs3,035 crore against coal supplied; after series of discussions and the introduction of thrid party sampling and strict enforcement of "cash and carry" mechanism by Coal India in October 2013, NTPC cleared dues since then, but no decision could be made on the old dues. Finally, in the meeting held on 6th March both the companies decided to settle remaining dues based on sampling results at every mine's end for the previous 3 months. This reconciliation exercise is expected to be over this fiscal. It was found that the higher grade slippage (about 7.5%) occurred from supplies emanating from Eastern Coalfields.


For CIL, NTPC's business worth Rs32,000 crore could not be compromised at any cost.


CIL carries enormous responsibilities in ensuring timely supply of quality coal to its various consumers. Movement logistics, faster clearance at pit heads and overall evacuation of coal and delivering the same to consumer point are essential for not only its own survival, but can jeopardize national plans.


For instance, captive power plants continue to face coal supply crunch. Press reports indicate that there are 382 captive power plants' applications for 40,000 MW capacities are pending with various ministries, such as Coal, Power and Central Electricity Authority. It is reported that Rahul Sharma, Chairman of Indian Captive Power Producers' Association (ICPPA), has pointed out that fuel scarcity is hampering investments of over Rs2 lakh crore directly in these captive power projects, while another Rs80 lakh crore in end-user industries.


After all, if the captive power producers could have a direct and uninterrupted supply of fuel (coal mostly), the power generated could be supplied to where the demand is and will greatly reduce the burden on the national grid. So, all the subsidiary units of Coal India have to be geared up to increase their production at all costs.


There have been problems relating to allocation of coal blocks, their withdrawal, and the lack of mining activities in some of these, due to reasons beyond the control of the allottee, such as lack of various ministerial clearances. In fact, there have been debates and discussions if such a large responsibility must vest with one organisation. So much so, that the Government of India appointed Deloitte to study this issue.


In fact, Deloitte made an extensive study on the possibilities of Coal India being restructured into smaller independent organizations, in order to ensure serious competition and to ensure production and development of coal resources in the country, from existing, known mines, which are all subsidiary units of CIL.


It was reported that, once the Union Government received a substantial dividend of 290% (an interim one, at that), they shelved the idea of restructuring, though, the Coal Minister Sriprakash Jaiswal told the presspersons, on the sidelines of the inaugural session of the 5th Asian Mining Congress and International Mining Expo (IME 2014), last month, that the Deloitte report is still under study of the Ministry. Though many major internationally reputed miners were conspicuous by their absence, there was interest shown by those who joined the Expo.


Poland, who has fairly long years of experience and mining technology has shown keen interest in participating in India.


Looking at the great responsibility that CIL carries on its shoulders, it may be worthwhile for the Ministry of Coal in particular, and government in general, to consider the recommendations made in the Deloitte report and make it public for serious discussion and debate.


It would greatly depend upon the new government that may take over after the elections, but, privatising the coal mines into independent companies would be one avenue for increasing our coal production and reducing our imports.


Second, would be to invite direct foreign participation by reputed international companies, by specific invitations, would result in increased production and introduction of most available advanced technology and machinery.


This is some food for thought.


(AK Ramdas has worked with the Engineering Export Promotion Council of the ministry of commerce. He was also associated with various committees of the Council. His international career took him to places like Beirut, Kuwait and Dubai at a time when these were small trading outposts; and later to the US.)


Queries at MONEYLIFE FOUNDATION’S Legal Resource Centre

Recovering Money from Birla Power

I had invested Rs1 lakh as fixed deposit in Birla Power on 19 October 2010. The company has not paid any interest for over one and a half years. Now, the FD has matured. However, there is no response from the company about redemption. The Company Law Board (CLB), Delhi, has rejected my application saying “It is not a fixed deposit and does not fall under its purview.” How can I recover my money?

LRC’s Reply: You may appeal to the Delhi Bench of CLB by showing the recent order issued by the Mumbai Bench of CLB in the matter of Birla Power Solution:

The order of the Mumbai Bench of CLB clearly mentions that company FDs come under their jurisdiction; it has the powers to direct a company to pay corporate fixed deposit-holders and has passed many orders under Section 58A (9) of Companies Act, 1956. You can also file a case against the company with the CLB under Section 58A (9) of Companies Act, 1956, or under Section 45QA of the RBI Act, 1934. You need to fill up Form No 4 of CLB regulations and submit it with a demand draft of Rs50 to nearest CLB Bench.

Corporate fixed deposits are unsecured, which means they are unsafe compared to deposits with government banks or secured bonds. It is a risk that you took. If the company has no money, other creditors and the tax department get priority over fixed deposit-holders. Moneylife Foundation, at every seminar, warns people against investing in fixed deposits that are not AAA-rated.

Managing Committee Member Misusing Parking Space

The managing committee (MC) of our cooperative housing society (CHS) allotted open parking space through lots. I did not get a parking space. However, one MC member is not parking her vehicle in her allotted space. She is parking her vehicle in a stilt parking of another member. Another member of the MC, who was not allotted open parking space, is parking his vehicle in the space that was allotted to the lady. When I protested, the MC told me that it has passed a resolution to allow members to exchange their parking space with each other. I am based in Mumbai. Kindly help me.

LRC’s Reply: In your case, the following two Sections of the model byelaws for CHS in Maharashtra are applicable.

1. Section 79 (b): It says that allotment of parking slots is to be made by the managing committee and, once the parking space is allotted, a member cannot transfer that space to anybody.

You can file a complaint to the secretary of your CHS about violation of parking space as the member is not parking her vehicle in the space allotted. Send a reminder after 15 days. Send a second reminder after the next 15 days with a CC to the deputy registrar. Then file a complaint before the deputy registrar about violation of byelaws.

2. Section 83: In case the number of vehicles of eligible members is in excess, the managing committee shall allot the available parking space by ‘lot’ on a yearly basis.

In this case, you will have to wait for the next year’s allotment.

In addition, under Section 32 of the Maharashtra Cooperative Societies Act, 1960, you can ask the MC to show you the books like the minutes of the MC’s meeting in which the decision of not intervening and allowing exchange was taken (Note: the MC has no authority to change/modify any byelaw and the final authority for such decisions rests with the general body meeting only). If the MC refuses to show the books, you can file an application before the deputy registrar asking for the copy of the minutes of MC’s meeting.

However, we would suggest you try to resolve the issue through discussion only, as filing complaints requires time and may result in unnecessary bitterness between neighbours.

Have a legal question? Try our Moneylife Foundation’s Legal Resource Centre. Check out and register at



Suiketu Shah

3 years ago

The suggestions to sort issues with discussions with MC members is fine but in most socities corruption has reached such a stage that anyone who even "questions" MC members are harassed and hence people have to go to courts as the last resort.Typically group of "unable to earn failures in life " get together and become committee members and consider themselves as DemiGods.God forbid,if yr society MC has a lawyer at the helm,he wl think he is the law.

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