Insurance
Moneylife IMPACT: Reliance Life refunds Rs3 lakh to an illiterate old widow

Reliance Life’s goodwill gesture of refunding Rs3 lakh to an illiterate widow, having a handicapped son, made a wonderful New Year gift. The fund value of her ULIP was only Rs1 lakh. The case which was taken to the insurer on humanitarian grounds was solved in a couple of days

Reliance Life has refunded Rs3 lakh to an illiterate 70-year old widow with totally handicapped son. She was mis-sold Reliance Super Market Return Plan (ULIP) in December 2009. Within a couple of days of Moneylife Foundation approaching Reliance Life with the humanitarian request, the policyholder has been offered a full refund of three years (Rs3 lakh) even though the fund value is a mere Rs1 lakh. The widow has been living on a meagre income along with her handicapped son. The refund has been completed, which is like a New Year’s gift to the old widow.
 

An insurance agent had approached the widow four years back and explained that if she pays one lakh premium annually, the policy will provide an insurance cover of Rs8.50 lakh. In case of her death, the handicapped son will get Rs8.50 lakh and he will not have a problem of livelihood. He also explained that if she pays for three years then she can withdraw all the money, however, coverage will continue for rest of her life. On this explanation, the poor widow took the insurance with the hope that her son will have a peaceful life after her death. She thought that she would get back Rs3 lakh after three years and the insurance cover will continue till her death.
 

It was a clear case of mis-selling. After four years, the fund value is Rs1.06 lakh due to hefty mortality charges, other charges and equity exposure. Would the old lady have known that in the last four years, Rs1.41 lakh went towards the risk cover? Does the agent who sold the policy even understand the risk cover charges at old age; why make promise of getting full money back after three years? Does illiterate person even understand what is meant by equity exposure let alone know anything about ULIP?

 

But, this is how ULIPs have been mis-sold by several life insurance companies. ULIPs sold before September 2010 had gigantic front-loaded charges, which made it lucrative for agents to make false promises to sell the product by hook or crook. It did not matter whether the buyer is getting a raw deal; getting big agent commission was the sole objective.
 

Recently, Reliance Life call centre told the old widow that if the fund value goes below one lakh then insurance policy would auto-surrender. She was asked to make fourth premium payment to keep the policy in-force. She and her son were shocked to hear that she can only get Rs1.06 lakh back in case of policy surrender. Moneylife Foundation Insurance Helpline was approached by one of her acquaintance as she was not in a position to write.
 

Moneylife Foundation is glad that Reliance Life took only couple of days to make offer for refund of full premium of Rs3 lakh. She has been given the full refund. A nice gesture from Reliance Life to the old widow will be remembered by her and son for a lifetime.

The year 2013 began with Reliance Life refunding Rs12 lakh investment along with Rs1.75 lakh interest, which is about 7.5% per annum to Arvind Injamuri. He was given justice after Moneylife Foundation fought for his case for nearly a year. Mr Injamuri, 65 years old, a standard 9th failed, retired railway employee living at Solapur, put his retirement kitty in insurance products. He was given false lure of TVS Scooty Pep which was part of agent “Fantastic Contest”.
 

All the nine policies had been issued in the names of his family members as Mr Injamuri did not qualify for highest NAV policies. He was seriously, and correctly, worried about inaccurate personal details, wrong or unidentifiable photos, PAN details of sister when she had never applied for one and forged signatures in the policy documents have rendered them worthless, since there are bound to be issues if and when a claim has to be made.
 

Read - Reliance Life ULIP mis-selling: Justice served

 

How you can get ripped off by the staff of insurance company themselves!

 

Moneylife Foundation’s Insurance Helpline was started in 2013. We have received and solved all the 24 cases of Reliance Life insurance policy sold with a bait of fraudulent “interest-free loans” of 10 times the premium from Reliance Capital. In 23 out of 24 cases, Reliance Life’s corporate agent AB Capital was involved. The total refund made by Reliance Life has been Rs12.74 lakh. Three more AB Capital fraud selling cases have been taken up last week and we are awaiting response for the same.

 

Read -Reliance Life’s corporate agent AB Capital offers to help victims of fraudulent “interest-free loan”

 

Is Reliance Life’s corporate agent AB Capital involved in fraudulent “interest-free loan” offers? Will Reliance or the regulators initiate action?
 

Is Reliance offering 10-year interest-free loan for buying insurance?

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COMMENTS

Shirish Sadanand Shanbhag

3 years ago

It is a highly commendable service by Moneylife Foundation's Insurance Help Line, to help financially weak victims to get them their hard earned money invested in Insurance produces in
mis-selling by greedy Insurance Advisors.
There is no consumer awareness of Insurance in our country. Therefore, these insurance agents or advisors make quick business to get themselves a fat commission and incentives from Insurance Companies by mis-selling of insurance products.

R P SHIVKUMAR

3 years ago

There have been persons claiming to be from IRDA who advises us to invest certain amounts in Reliance Life Insurance on a earlier policy which also was issued on a promise of a higher maturity amount on investment in some other company. When I made a complaint to the IRDA's mail giving specific phone details of the person, IRDA's reply was disappointing and only said that please do not attend such calls instead of taking action

REPLY

sreenath

In Reply to R P SHIVKUMAR 3 years ago

sathya cumaran
operational head india
singapore media and channel group

All these insitutions such as IRDA SEBI NSE BSE who are all hand in glow with these companies because they have been regularly bribed these firms in form of monetarily or other kind of gift so these institution would never take any action the only thing we can do is to approach organisations like moneylife foundation or AAP or now lokayuta is coming up when it comes along with our allegations we can put forth our case and last resort would be expose the official corruption in media and channel like our organisation but this would back fire on the credibility of indian administration which would be disgrace for our country so we have to wait and watch but above all GOD is there he would be proctect our hard earned savings let us pray sincerely

sreenath

3 years ago

sathya cumaran
operational head india
singapore media and channel roup
Similar goodwill gesture good be made by Moneylife in case misuse of POA so that many investors like me and Airmashal Shri mohan raj could be benefitted we expct smt Sucheta Dalal to take up this case so that stock market could be revived this request is kept on behalf of our organisation please take care as i myself is an affected person in twwo firms one is India Infoline stock broking firm and other Reliance securities please help me

Yerram Raju Behara

3 years ago

A highly commendable achievement for Moneylife Foundation and a graceful act of Reliance. Congratulations.

R P SHIVKUMAR

3 years ago

I have made a complaint to Reliance Life Insurance for some malpractices in which my Rs 1.81 lakhs has been blocked. All policies of Rs 1.26 lakhs were applied for on the basis of a premium which was pd for 1 year and then refunded. This was done to remove the agent code in my ICICI Wealth policy. I was assured by the agents that all amounts would be refunded. Besides this, Rs 55000 was pd on the promise of higher bonus . But i have neither got policies of Rs 35000 nor the higher bonus of Rs 195000. A company is responsible for the action of its agents and cannot evade responsibilities. It has to recover the amount from the agents, if they make some false statements. I am hoping to recieve my money back as was in the case with Birla Sun Life Insurance where i got my money back.
Else, i will be forwarding the mail to IRDA and moneylife
R P Shivkumar
[email protected]
9820213945

sathyacumaran

3 years ago

sathyacumaran
operational head india
singapore media and channel group
since moneylife is doing many service as an fellow journalist and media personality we wish if they help me this an personal and selfish interest trusted on moneylife we trust moneylife would helpus its enough if the money life just sends an letter to India infoline and reliance securities about the problem faced by the client then authomatically it would be solved we request this help from moneylife foundation

raj

3 years ago

Thank you all for nice feedback.

sreenath

3 years ago

sathyacumran
operational head
singapore media and channel group
thanks to mahesh jain mail vent that media is not attaching much importance but we are bound by our ethics and even when we want to express our idea the industry is threatened by goodas and afterall we are also human being having family but bold organisation like money life foundation where our madam sucheta dalal has bold enough to fight and try to get justice we as an journalsit should get boldness from such journalist hats offs its not the media is softpeddaling but they are threateneded and blackmailed and their advt other linked would affect our media and channel hence we have to soft peddal suhc is situation our position is walking in knife edge one side clients like mahesh jain who pin point we have not raised to occassion in not exposing the fact otherside we threat from the exposed houses you could have informed us we could have sorted this issue as such we are helpless please consider our position and help us thanks for your valuable suggesstion

sreenath

3 years ago

sathyacumaran
operational head india
singapore media and channel group
thanks for the maiden effort of money life the same kind of effort is need for the misuse of POA by the stock brokers when the time of opening of account without mentioning that it has POA which could be used for squaring up of your position without the clients knowledge is not initmated to client of investor even if they inform and if the client give an letter either hardcopy or softcopy the stockbroking firms never honors and they misuse the POA my case in both the broking houses one is india infoline stock broking firm and other Reliance securities in later case they denied that they have received any such letter but as an affected party i have solid proof for having issued the letter during the course of the trade i had chnaged the bank mandated for which i had signed the official form issued by the company alongwith the proof i have again attached the proof when the bank mandate had been correctly changed but the revocation of POA and removal from margin funding had not been incorporated which as an investors consider as unauthroised trade we humbly request Moneylife to go into the case and get justice for fellow journalist and media personality we can go to international platform but it would affect our stock market which is not warranted if only moneylife put forth this case to concern broking house the matter would be solved we need help from moneylife foundation we expect moneylife would help us

mahesh jain

3 years ago

Goon corporates always ready to loot the people... most of he media dont want to attend such issues

Prem Panjwani

3 years ago

if any one share this with the agent who have done this miselling, if he is able to read and realise what due to his misselling client have to suffer...It is the gesture from Reliance to refund with the help of Money life...Normally companies do not refund .....It is black dot on the agency professionals.....

dv

3 years ago

Heart warming. Really outstanding effort. I know how difficult it is to get even a paisa out as a refund against revenue that was booked even as far back as ONE quarter. That too from Reliance.

In my book, this is the sort of effort that should be recognised with a high ranking civilian award.

Keep it going ML.

Suiketu Shah

3 years ago

Full credit to moneylife congrats.I must say Mr Mukesh Ambani and Mr Anil Ambani's companies are quite different from that of other big industrialists.They donot argue and settle issues quickyl where there is a wrongdoing.Several other competitors of Reliance try to cover their wrongdoings everywhich way.Not so with Reliance which we have also recently seen in teh case where someone rom Reliance was involved in Peddar Rd car accident.

Well done ml.

Abhijit Gosavi

3 years ago

So good to read this!

SUNIL KUMAR HEMNANI

3 years ago

Always heartening to read a story like this . The fight with the mis selling is just never ending -your org doing a fantastic job

US denies any goof up in Devyani Khobragade case

The US had made it clear that visa fraud charges against Khobragade will not be dropped

The US has rejected India’s contention that it has misconstrued the salary details in the visa application of senior Indian diplomat Devyani Khobragade’s domestic help. The US has asserted that there was no goof up and that the case against her is on a firm footing.

 

Making it clear that visa fraud charges against Khobragade will not be dropped, US sources has been quoted as saying, “The strength of the fraud in the case is very strong. The case will be there against her, it will not be dropped. The charges will remain,” the sources said, adding that if the 39-year-old diplomat gets full diplomatic immunity, she can travel outside the country.

 

However, if she were to return to the US later on a visit and if she then does not have the immunity, she could face arrest on the charges against her and be prosecuted.

 

On the allegation made by Khobargade’s lawyer that the $4,500 amount written in the visa application was Khobragade’s salary and not the amount promised to be paid to the domestic worker Sangeeta Richard, sources have said that Khobragade did not understand the form correctly.

 

“No federal agent goofed up in reading the form,” sources said, rubbishing allegations made by Khobragade’s lawyer Dan Arshack.

 

“It is clear that the salary details required on the visa application form are that of the employee and not the employer,” they said.

 

There is no question of apology to India over the arrest of Khobragade, the then Deputy Consul General of India, in New York on 12th December which has led to strong protests by the Indian Government and widespread indignation in India.

 

Khobragade was later released on a $250,000 bond after pleading not guilty in court. The Indian Government has demanded withdrawal of the case and an apology for the treatment meted out to the diplomat.

 

Sources also added that Khobragade’s domestic help Sangeeta’s family was evacuated to the US because the Justice Department was compelled to make sure that victims, witnesses and their families were safe and secure while the cases were pending.

User

COMMENTS

shadi katyal

3 years ago

It is evident that all kinds of pressures is being used to get this case dropped. But it is not India where she might have got special privileges due to her cast, she is a commoner under USA Laws.
Why did India dropped the ball when notified in June and waited for such outcome. Why is MEA misleading the people that she was a full Diplomat attached to UBN if so what was she doing in the Consulate with title of Deputy Consular??
There id no mention of her marriage to a foreigner. Was she posted to be with her husband? GOI has much more to explain than just showing lack of understanding the Diplomatic Laws.
How can one say she did not understand the application.
What a shame we have such arrogance even in our relationship with other nations.

Is BCSBI’s code of banks’ commitment to MSMEs a mere lip service?

Looking at the issues faced by MSMEs in borrowing money from banks, one really wonders why this happens when there is a code of banks commitment to micro and small enterprises

Micro, Small and Medium Enterprises (MSMEs) are often hailed as the pillars of Indian economy. Their contribution both in terms of production of goods and services and employment generation is immense. Surprisingly, success achieved by most of the MSMEs is because of their own endeavours, and there is very limited support from the system in which they operate. MSMEs face problems at all stages right from the setting up of a business entity to the selling of goods in the market.
 

However, the toughest task for MSMEs today is to get a loan approved from a bank to fund their project. In absence of collateral, raising loans is impossible for a small enterprise. This happens in spite of the fact that a popular government scheme called as, ‘Credit Guarantee Fund Trust for Micro and Small Enterprises’ is in place to help borrowers, who do not have the collateral to offer. This is not the only issue. Getting a loan application acknowledged is also a gigantic task. Looking at the issues faced by MSMEs in borrowing money from banks, one really wonders as to why this happens, when there is a code of banks’ commitment to micro and small enterprises. These codes are set by Banking Codes and Standards Board of India (BCSBI).
 

Let us look at some of these codes to see how seriously these codes are followed by the banks:
 

Code on Lending
 

We will inform you about salient features including benefits available and charges payable and terms of Credit Guarantee Scheme of CREDIT GUARANTEE FUND TRUST FOR MICRO AND SMALL ENTERPRISES which is extended by eligible banks and is popularly known as CGTMSE guarantee scheme for MSEs and which is available at present to new as well as existing Micro and Small Enterprises including Service Enterprises with a maximum credit cap of  Rs100 lakh (Rupees One hundred lakh) per borrower, excluding retail trade, educational institutions, training institutes and Self Help Groups (SHGs) as per the said Scheme.
 

Reality: Most of the MSMEs crib that bank officials very rarely talk about the scheme. Even dedicated SME branches of banks discourage lending under the scheme. This happens even in cases, when the scheme is advertised by a bank. The RBI data below shows it all. Considering that India has more than three crore MSMEs, the number of loans sanctioned is miniscule.


Code for loan application:
 

Acknowledge, in writing, the receipt of your loan application, whether submitted manually or online, indicating therein the time frame within which the application will be disposed of.
 

Reality: Banks rarely acknowledge a loan application. Acknowledgement for loan application is given only in such cases where banks found some scope for granting of loans. If a small or medium enterprise comes up for a loan proposal which has some new ideas, banks tend to reject the loan application on the grounds of viability without acknowledging the loan application.
 

Code for credit assessment:

We will

  1. Not insist on collateral for credit limits up to Rs 10 lakh or up to limits specified by Reserve Bank of India, from time to time.
     
  2. Consider providing collateral free credit limits up to Rs 25 lakh if we are satisfied about your track record and financial position being good and sound.

Reality: As mentioned above collateral free loan remains a dream for MSME borrowers. While there are risk perceptions of lending to MSMEs, the fact remains that banks have agreed to promote MSME business by adopting this code. Hence non-adherence to the code raises questions about the bank’s seriousness about the code.
 

There is a need to empower MSMEs with respect to their rights and duties when they deal with banks. It is true that loans cannot be disbursed in a callous way by the banks without following due diligence. But the fact remains that MSMEs need financial help which can be provided only through institutional framework of financing. While approval of disbursement of loans come only at a very advanced stage, banks do need to share the details of banking codes so that MSMEs understand their rights and also ensure that they follow duties that this code expects them to do.
 

(Vivek Sharma has worked for 17 years in the stock market, debt market and banking. He is a post graduate in Economics and MBA in Finance. He writes on personal finance and economics and is invited as an expert on personal finance shows.)

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