Right to Information
Moneylife Impact: Now, track the status of your passport application on your smartphone!

Moneylife’s consistent campaign since March 2013, has led to a series of customer-friendly initiatives by MEA and TCS; the latest is with mobile technology. The mPassport Seva app provides a wide variety of services such as status tracking, locating a passport office and other general information

No more the arduous trips to your passport office and exasperating interaction with the officials who often make you run round and round. Now, to track your passport application; to find out which is your passport office if you are residing in a small town or overseas; to get the required contact numbers; to find out exactly what are going to be your application fees and; any other general information, all you need is to search it on your smartphone!

Termed as the `mPassport Seva’, this new mobile application enables Indian citizens to access passport related information on their smartphones. This service has been executed in public-private-partnership (PPP) mode by the Ministry of External Affairs (MEA) with Tata Consultancy Services (TCS).

It may be recalled that since March 2013 Moneylife succeeded in breaking the TCS’s corporate secrecy, when it took up the passport issue at Pune, which was in utter mess. For more than a fortnight, the TCS officials refused to take note of the constant emails being sent to them regarding the breakdown in services. The writer agitated in front of the Pune’s TCS’s Passport Seva Kendra in Mundhwa, after which TCS officials came out in the open, to discuss the problems. Passport applicants were also encouraged to use Right to Information (RTI) to track status of their passport application.

Thereafter, it was after Moneylife’s managing editor Sucheta Dalal’s intervention through a meeting she organized at the Moneylife Foundation office in Mumbai. This meeting held sometime in April 2013, broke the ice of corporate secrecy. Tanmoy Chakroborty, head of Global operations at TCS, took the lead in making the Pune passport office citizen-friendly through various facilities including online payment along with the online application form. It is heartening to note that this has now resulted in an extra facility that was not envisioned before – that is, the `mPassport Seva.’ Moneylife heartily thanks the TCS and the passport division of the MEA.

See these links for other Moneylife impact stories on passport:

Moneylife Impact: TCS swings into action to ease some difficulties faced by Pune passport applicants


Moneylife Impact: Now pay online for your passport; challan option also available


Moneylife Impact: Ministry of external affairs begins action on Pune Passport mess


Pune Passport Seva Kendra improves process of applications and facilities: A Moneylife Impact


Moneylife Impact: Chief Passport Officer increases daily appointments to 1,100 after inspecting Pune’s Passport Seva Kendra


An RTI application gives Peyush Rai his passport even before submitting his plea


File an RTI application if you do not get your passport in time


A press release issued by the Ministry of External Affairs on 5th November, states, “In order to keep pace with the current technology, the Ministry of External Affairs had launched the mPassport Seva mobile app on Android platform, as a pilot, in March 2013. Encouraged by positive public response, the Ministry has now launched this app on Windows and Apple iOS platforms as well.’’

To avail the facilities available on your Smartphone, you would have to download it their respective stores:

Android-based handsets: www.play.google.com/store/apps/

Windows-based mobiles: www.windowsphone.com/en-in/store

Apple iPhones: www.apple.com/itunes

Following are the facilities offered on your smartphone:

  • mPassport Seva, enables Indian Citizens to access passport related information on their smartphones. This application provides a wide variety of services such as status tracking, locating a passport office and other general information
  • The application provides information on various steps involved to obtain a passport related service and related phone numbers in case of queries or concerns
  • The users will be able to search for a Passport Seva Kendra (PSK) or District Passport Cell (DPC) in a district where a passport application can be submitted. This can also be searched based on PIN code. For certain states and districts, the users can search for police stations as well
  • Citizens residing overseas who apply for a passport service in Indian missions/posts abroad can also utilize this facility for searching address and other relevant information
  • The fee calculator feature of the application enables users to find out the applicable fee based on the service and mode of submission
  • Users can track the status of their passport applications by providing file number and date of birth. In case the passport has been dispatched, delivery status can also be tracked
  • In the meanwhile, citizens share their happiness on getting their passports with the guidance of Moneylife. An example:

    Dear Vinita
    Happy Diwali and trust you are doing good.

    This is to inform you that I have received my passport today. It was indeed a great commitment by Passport Officer Mrs Rane who had promised me to expedite the case, provided everything being in order. I appreciate her and her office's sense of responsiveness and expediting this so promptly. In the event you get an opportunity, I would request you to extend my thankfullness to them. I will share my entire experience, which is really laudable, of working with Pune Passport Office in some suitable forum for the benefit of common citizens.

    Lastly, my sincere gratitude to you to for listening to my concern, taking it up and guiding me to handle this rightfully to closure. You people are doing a great job to the nation and society.

    Thanks again and with warm Regards,

    Subrata Maity

(Vinita Deshmukh is the consulting editor of Moneylife, an RTI activist and convener of the Pune Metro Jagruti Abhiyaan. She is the recipient of prestigious awards like the Statesman Award for Rural Reporting which she won twice in 1998 and 2005 and the Chameli Devi Jain award for outstanding media person for her investigation series on Dow Chemicals. She co-authored the book “To The Last Bullet - The Inspiring Story of A Braveheart - Ashok Kamte” with Vinita Kamte and is the author of “The Mighty Fall”.)




2 years ago

Hello Sir, I have applied for a passport under tatkal mode. I genuinely need passport in short term. I have submitted my application along with all documents on 21st Jan 2015. Still my passport online status is 'Your passport application is under process at regional passport office'. I was expected that I will get it in 3-4 days. I had received an email from that they have initiated post-verification as Police verification. I asked RPO about exact status of my application then they said please clear your police verification. As I need my passport in short term, it is not affordable for me to spend 3-4 weeks to get police verification report. And passport officer already have raised police verification on post assurance mode. So I don't understand why they are not processing my application first. I will clear police verification as soon as possible.

Please help me...I need passport in short term. I don't want to loose my opportunity...

Sucheta Dalal

3 years ago

Big News: Regional Passport Officers -
Mumbai & Thane, will answer your queries

Painless Passports: No Agents Needed!

Mr Tanmoy Chakrabarty, VP & Head of the Global Govt Industry Group at Tata Consultancy Services, will explain how passport issuance has been transformed, what you can expect in terms of service, speed and efficiency; and the next phase of the automation process which will track Indian workers abroad.

He will also talk about the e-migrate system that has been launched by the Govt to protect the interests of Indians going abroad for work.

Dr Swati Kulkarni, Regional Passport Officer - Mumbai.
IFS and MBBS, she worked as Consul General of India in South Africa before becoming Mumbai's RPO

Mr TD Sharma, Regional Passport Officer - Thane.

Come and have your queries answered on these and many other benefits of the e-migrate process and automation of passports.


Registration: 6pm

Session Time:
6:30pm – 8:30pm

Indian Merchants
Chamber, Walchand
Hirachand hall (4th floor),
IMC Marg, Churchgate,
Mumbai - 400 020.

Registration is Mandatory!

Jewel / Libertina at
022-49205000 or email us
at [email protected]

Charles Carvalho

4 years ago

Great job Vinita and the moneylife team. My mother has applied for a passport 3 months ago and is yet to receive it. Is there a helpline - by Moneylife or TCS or the passport authorities to follow up on such delayed cases. The passport website shows "sent to regional passport seva kendra". This status exists for the last month or so. My brother applied on the same date as my mother and received his passport in 30 days. Please advise. Thanks and regards


4 years ago

From my own family and friends experience, Passport Seva Kendra (at HERALD HOUSE Delhi, manned by TCS) has indeed proved a boon beyond expectations. entire process was completed within 45 days from the date online time slot was appied, date for physical verifications was alloted 20 days later and passprt was despacted after 21 days and got delived on the 2nd day after issue and despact detailswere informed on mobile by SMS alerts. Police verification took place after receipt of passport. in this regard over email PP office suggested to get police verification completed by informing local police station if the same is not completed by time of delivery . I recieved my passort. Service is indeed improved and a friendly for those who have given all correct data and info. And mind you, it was not a TATKAL but Normal application. welldone ! MEA


4 years ago

From my own experience, Passport Seva Kendra ( Mumbai) has indeed proved a boon beyond expectations. I verified in person and put my signatures on 28 th Oct. and Lo & Behold on 1 st Nov. I recieved my renewed passort without even Police verification. Service is indeed miraculous and a boon for those who have given all correct data and info. And mind you, it was not a TATKAL but Normal application. BRAVO ! MEA .

Mahiti Adhikar Manch

4 years ago

In Pune it may be very good, I have very worst experience and still my wife's passport applied on 16-04-2013 sis still pending to be received.Bhaskar Prabhu



In Reply to Mahiti Adhikar Manch 4 years ago

Dear Bhaskar Prabhu
An activist like U should not face such problem. If U provide a few relevant details, perhaps I may help. There must be some reason given when U track status. Otherwise can speak to the helpline of your Passport Seva Kendra in which area your residence falls. Regards

Vinita Deshmukh

In Reply to MOHAN SIROYA 4 years ago

Like i said, try filing a RTI application


In Reply to Vinita Deshmukh 4 years ago

I think ,U wanted to reply this to Mr. Prabhu. I have had no problem. I asked B Prabhu to send details or find out 'Reason' from helpline.


4 years ago

Great job Vinita and Moneylife, continue the good work.

Why health insurance cancellations shouldn’t be a surprise

A former federal health official says consumers in the individual health-care market deserved more of a heads-up about what was coming under Obamacare

There seems to be no letup of bad news on the Affordable Care Act. Yesterday, Healthcare.gov, the problem-plagued federal health insurance marketplace, crashed again. And a pile of news reports focused on citizen anger over policy cancellations prompted by the law.

Last night, President Obama addressed the situation. Passing the act 2010 “was the easy part,” he said. Though he’s done campaigning for office, Obama said, "I’ve got one more campaign in me – the campaign to make sure that this law works for every single person in this country."

To get behind the headlines, we reached out to a leading expert on the law: Kip Piper, who advises large health care organizations on Medicare, Medicaid, and health reform policy, finance and business strategy.

Among other roles, Piper has worked as senior adviser to the administrator of the Centers for Medicare and Medicaid Services (CMS), Wisconsin state health administrator, director of the Wisconsin Medicaid program, a senior Medicare budget officer at the White House Office of Management and Budget.

"The fact that ACA would effectively nuke most of the existing commercial individual health insurance market was never in question," Piper told us.

In the interview below, which was edited for length and clarity, Piper discusses cancellations, the apparent surge in Medicaid enrollments under Obamacare and whether more transparency would have helped the rollout.

Q. What’s your take on the coverage cancellations arriving in mailboxes around the country?

A. It was always known that the ACA would outlaw millions of existing individual or non-group health insurance policies. From a policy wonk perspective, that was a no-brainer. It was self-evident in the law in March 2010 and confirmed in subsequent rules and analyses. Also obvious all along was that consumers would face a very different marketplace under the ACA, with some seeing lower premiums (including me), some seeing larger premiums, and most everyone seeing higher deductibles, higher co-pays, and a narrower choice of providers.

Quantifying the impact of ACA on the individual — estimating the number of people affected — was always tough. Whether it would cause 60 percent or 80 percent of individual plans to be cancelled was hard to estimate because data on individual coverage is hard to come by, rules and products varied by state, the ACA grandfathering rules came out slowly and in pieces, and even things like the essential health benefit package varies a bit by state. Also, not all these policies expire on December 31.

What’s frustrating is how it took three and a half years, the failed launch of the federal exchange, and the news media starting the question the administration’s core talking points for anyone to focus on this. Whether you like or dislike the ACA policies, the 19.4 million Americans in the various parts of individual market deserved a heads up.

Q. Could this have been prevented?

A. From a regulatory perspective, health insurers in the individual market have no choice but to discontinue non-compliant policies and, if they wish to keep business, offer new, compliant policies. Health insurance is a binding contract. Insurers can’t merely transfer people. They have to cancel policies that no longer meet federal and state law, give notice, and then try to sell people into the new one policies. Having said this, the new policies will generally be more expensive. The ACA requires people to buy a richer benefit package – it only permits sale of the richer benefit packages. You can argue that this is better for society but there is no free lunch and it does eliminate choices many consumers were fine with.

The higher cost sharing – deductibles and co-payments – that many are seeing (including me) is an inevitable byproduct of the ACA insurance market rules, the brave new actuarial risks of the post-ACA marketplace, and competition based on premiums and brand.

Q. Is Medicaid a success story here?

A. Medicaid enrollment data from the states with their own exchanges certainly suggests a surge in Medicaid. It’s still early but it appears that the surge is a combination of ACA Medicaid expansion and the woodwork effect – bringing in individuals already eligible but not enrolled. Medicaid rolls will also increase somewhat as individual commercial polices are cancelled, high-risk pools end, and some small and mid-size employers drop coverage.

Today, Medicaid covers about 74 million Americans. Given all the unknowns, including economic conditions, projected Medicaid enrollment by 2020 ranges from 85 million to 102 million. Regardless, the role of Medicaid in the marketplace and impact of Medicaid on federal and state budgets will only grow.

Q. Should the contractors behind healthcare.gov be penalized?

A. Determining accountability for the healthcare.gov mess is very tricky. Both the CMS and the multitude of contractors were responsible for the project, with a maze of interdependencies. Parsing out responsibility for the many failed parts of the federal systems for Obamacare will be difficult, will take months, and an independent party such as GAO or the Inspector General. Overall, it appears that there will be considerable finger pointing in all directions, with plenty of blame to go around.

CMS made several significant strategic blunders, most notably the decision to manage the project in-house rather than hiring a systems integrator. Hiring a systems integrator to honcho the project, serve as a super general contractor, make the disparate pieces work together, and oversee testing and problem solving was essential. CMS simply does not have the experience or capabilities to do this in-house. Retaining an integrator would have been expensive, probably at least $75 million on a project this size. Perhaps they didn’t have the budget, but otherwise the decision to handle system integration in-house is inexplicable and proved disastrous.

The Obama administration decided to avoid making decisions during the 2012 election year. Given the nature of elections and the array of winners and losers under the ACA – most of whom still are unaware they are winners or losers – this is perhaps understandable. However, CMS had no choice but to follow orders and avoid making decisions or revealing information about the controversial law during the election. That meant countless critical decisions that should have been made in 2011 and 2012 were not made until well into 2013, leaving little time for problem solving, system integration, and testing. To this day, nearly 44 months since the law was signed, not all ACA-related decisions have been made, with many less critical rules deferred.

In the end, whether in the form of reasons or excuses, the contractors have plenty to point in minimizing their share of responsibility. It appears they have covered themselves with a paper trail of warnings to CMS.

Q. You’ve been particularly critical of the administration’s transparency and follow-through on its own rules.

A. Presidential executive orders have long required cost estimates and impact analyses for every major proposed or final rule. In Executive Order 13563, President Obama reiterated the longstanding requirement and further directed each federal agency “… to use the best available techniques to quantify anticipated present and future benefits and costs as accurately as possible.” A Regulatory Impact Analysis (RIA) must be prepared for rules with economically significant effects — anything with an impact of $100 million or more in any one year. Obviously, every ACA rule had an impact of over $100 million.

However, early on CMS stopped providing cost estimates for rules implementing the Affordable Care Act. Most were omitted entirely, others watered down to be meaningless statements the analytical equivalent of saying, “The hell if we know what will happen.” They even started explicitly saying in ACA rules — including the massive Medicaid expansion rule — that the rule didn’t have an impact of over $100 million because, in effect, everybody expected it.

My understanding is that CMS was directed by the White House Office of Management and Budget (OMB) to stop publishing the cost estimates and impact analyses with the ACA rules. They were concerned the information, coming from the CMS Office of the Actuary, would be used as ammunition by the House and other critics of Obamacare. That is certainly true but no excuse for ignoring 30 years of executive orders and the President’s own stated commitment to open government.

Read more of Kip Piper’s exchange with ProPublica’s Charles Ornstein here.

Courtesy: ProPublica.org


Sensex, Nifty on a short downtrend

Nifty has to close above 6,270 for the uptrend to resume

The Sensex and the Nifty hit their record highs on Sunday, when a special trading session was held on account of Diwali Muhurat trading, to mark the beginning of the new Samavat Year 2070. On Tuesday, for the entire session, the indices traded below Sunday’s close. Both the indices gave up all the gains of the past three trading session in just one day.


Market today waited for the HSBC Markit Economics survey on the performance of India's services sector for October 2013. Indian services firms recovered slightly last month from the worst slump in over four years in September but activity still shrank and a shortage of new orders means a rebound looks some way off. The HSBC Markit services Purchasing Managers' Index (PMI) rose to 47.1 in October from 44.6 in September, which was the weakest reading since April 2009. But the PMI still lingered below the 50 mark that divides growth and contraction, for the fourth consecutive month.


The market opened lower and in the early noon session they hit their respective high. After which the indices resumed the fall and the by the end of the session the hit their lows and closed barely off the lows. The Sensex opened at 21,134 and moved down to the level of 20,952 from the high of 21,159 and closed at 20,975 (down 265 or 1.25%). While the Nifty opened at 6,282 and hit a high of 6,305 from where it moved down to the level of 6,244 and closed at 6,253 (down 64 or 1.02%). The National Stock Exchange (NSE) recorded a volume of 79.44 crore shares.


Out of the 1,213 stocks on the NSE, 629 advanced, 539 fell while 45 remained unchanged.


Among the other indices on the NSE, the top gainers were Media (0.96%); Nifty Midcap 50 (0.92%); Smallcap (0.71%); Midcap (0.6%) and PSU Bank (0.42%). The top five losers were FMCG (2.61%); Pharma (1.84%); MNC (1.44%); IT (1.13%) and Consumption (1.01%).


Of the 50 stocks on the Nifty, 18 ended in the green. The top five gainers were BPCL (2.47%); NMDC (2.34%); DLF (2.10%); Asian Paints (2.02%) and Jaiprakash Associates (1.64%). While the top five losers were ITC (3.51%); ICICI Bank (3.29%); Power Grid (3.20%); Dr Reddy (3.03%) and Sun Pharma (2.81%).


Goldman Sachs upgrades its view on India to "marketweight", with a target for the Nifty of 6,900 points. The optimism is supported by the hope that the opposition Bharatiya Janata Party, led by prime minister candidate Narendra Modi, could prevail in parliamentary elections due by May 2014. Goldman also notes that external capital account pressures have moderated for now, and cites signs of a cyclical pick-up and structural improvements in the economy.


US indices closed marginally in the positive on Monday. "Monetary policy is likely to need to remain accommodative for some time so that we can achieve full employment within a reasonable forecast horizon. The economy remains challenged," Boston Fed President Eric Rosengren, who votes on monetary policy this year, said in a speech in Boston on Monday, 4 November 2013. Richmond Fed President Jeffrey Lacker gives a speech on the labour market in Charlotte, North Carolina today, 5 November 2013. Earlier this month he said the probability of another recession is "bigger than we thought.


The US government will release non-farm payrolls figures for October 2013 on Friday, 8 November 2013. The job data is a key economic indicator that has been watched closely in recent months to see whether the US Federal Reserve will roll back its bond-buying program.


Asian indices had a mixed performance. NZSE 50 was the top gainer, up 0.57% while Taiwan Weighted was the top loser, down 1.10%.


China's leaders will meet in Beijing Nov. 9-12 to map out economic policies as the country heads for its slowest annual growth in more than two decades. Speculation are making round that meeting of China's top party officials this weekend may struggle to meet market expectations for economic reforms in the world's second biggest economy. Premier Li Keqiang said in speech published in full late on Monday that adding extra stimulus would be more difficult since printing new money would cause inflation.


European indices were trading in the red, the US Futures were also trading lower. UK retail sales rose only modestly in October, an industry group said Tuesday, raising doubts about the ability of consumers to support the economy at a time when Britons' incomes are falling in real terms. The British Retail Consortium said sales in shops that have been open at least a year rose 0.8% in October from the comparable month of 2012. That is only a very slight rebound from September, when growth stalled to 0.7% from 1.8% in August.


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