Citizens' Issues
Moneylife Impact: Now pay online for your passport; challan option also available

The Moneylife campaign to streamline and speed up issuance of passports has resulted in TCS launching an online payment system, which will reduce tout menace as well as absenteeism of applicants who take appointments but do not turn up

In a major step that would reduce absenteeism of around 20% passport applicants per day, who take appointment but do not turn up and prevent alleged block booking of appointments by illegal agents, Tata Consultancy Services (TCS), the private operator in partnership with the Passport Division of ministry of external affairs (MEA), has launched the online payment system for passport applications.


The company has provided various options for online payment in a very inclusive way as those who are not Internet-savvy have been given the option of depositing money in any of the State Bank of India branches after issuance of the challan online. So, in this case, the appointment would be given upon confirmation of payment by the bank. Otherwise, you can use your credit/debit card for online payment or opt for Internet banking of State Bank of India. Thereafter, the applicant would be automatically given the earliest appointment available.


Once the online payment is introduced in any city, it will be compulsory for the passport applicant to make the payment online. Under this facility, an applicant will be able to cancel/reschedule the appointment only twice within one year of the first appointment date. The system will not allow booking of online appointment for that ARN once two reschedule options are exercised or the first appointment was scheduled more than one year ago.


The press release elaborates: “Under the new process, payments can be made while booking an appointment on the website——either by credit /debit card (both Master and Visa) or internet banking of State Bank of India. Applicants can also use the challan option provided on thewebsite and deposit the money in the State Bank of India (SBI) branch after generating the challan online. In such cases, upon the confirmation of payment receipt by SBI in the online system, applicants can take an appointment.” Further, instead of the applicant choosing the date and time slot of the appointment, the system will automatically give earliest available appointment.


As per the press release, “with the launch of the online payment-based appointments, applicants will be required to make payment at the time of booking the appointment on the MEA website. With this, only genuine applicants will book the appointment and number of no-shows will reduce.”  Clearly, the role of illegal touts who indulge in block bookings, thus denying an appointment to the genuine applicant, would greatly diminish.


The facility, launched in Dehradun in the first week of June, has now been extended to 15 more cities, two days back. These include the Passport Seva Kendras (PSKs) of Ahmedabad, Varsha, Rajkot, Vadodra, Surat, Jammu, Srinagar, Guwahati, Saligramam, Tambaram, Aminjikarai, Madurai, Thirunelveli City, Trichy, Thanjavur, Coimbatore, Amritsar, Jalandhar and Hoshiarpur. The Online Payment System is already applicable at Dehradun, Chandigarh, Ambala, Ludhiana and Vizag PSKs. Pune and Mumbai would soon be included in this scheme.


According to TCS officials, an average of 20% absenteeism is observed on a daily basis—which means, those applicants who take appointments do not turn up. The press release issued by the MEA states, “Reviewing the operations over the last one year, it was observed that a large number of applicants were not turning up at the PSKs despite taking a valid appointment. This not only resulted in lesser utilization of processing capacity of the PSK, but also caused denial of appointments for other genuine applicants. To resolve the issue of non-availability of appointments and to reduce no-shows of applicants, the ministry has launched the online payment system for booking appointments.”


The new system will be gradually rolled out to all PSKs across the country in coming weeks.


Other improvements in the Passport Seva Project after a successful campaign carried out by Moneylife since March 2013 include:


*Longer working hours to benefit the citizens


* 24X7 Call Center Support in 17 languages

  • Granting decision taken in front of the applicant, therefore greater transparency Citizens leave the PSK with certainty on the status of their application
  • Transparency in the process and online real-time availability of data for ease of monitoring and decision making


For further information, please refer to MEA website – or contact the corresponding Regional Passport Office. You may also call up National Passport Call Centre at 1800 258 1800.


Steps for Online Registration & Appointment:

Following steps may be followed to obtain and manage appointment:

Step 1: Visit the website
Step 2: Register user name and assign a 'password'
Step 3: Log in using your user name and password

Step 4: Fill the online application form as the case may be and submit online
(alternatively, download e-form, fill up and upload the same on the portal).
Uploading of documents is optional

Step 5: Now take an appointment to visit the nearest Passport Seva Kendra (appointments are released region wise). It is advised that the citizen should be ready with step '1' to '4' above before the "appointment release time". As soon as appointments are released (please see region wise timings), they should click on
"Schedule Appointment" link to book the appointment. Appointment will be automatically booked and allocated to you if available.

For more details, log in to:


(Vinita Deshmukh is the consulting editor of Moneylife, an RTI activist and convener of the Pune Metro Jagruti Abhiyaan. She is the recipient of prestigious awards like the Statesman Award for Rural Reporting which she won twice in 1998 and 2005 and the Chameli Devi Jain award for outstanding media person for her investigation series on Dow Chemicals. She co-authored the book “To The Last Bullet - The Inspiring Story of A Braveheart - Ashok Kamte” with Vinita Kamte and is the author of “The Mighty Fall”.)



Vikram R Parkar

3 years ago


shailesh gandhi

3 years ago

Congratulations to Vinita Deshmukh, Vijay Kumbhar and Moneylife. Persistent commitment has paid off.


3 years ago

Excellent stuff. Keep up the good work. They should also streamline the process of issuing passports. Some get in one weeks time and for others it takes over two months.

R Balakrishnan

3 years ago

This is great. Kudos to Vinita Deshmukh and Moneylife. Getting the draft etc was a painful thing. Confusion about amounts etc. Online is great.

Power ministry to move CCI on additional gas, price pooling

The power ministry is moving the newly constituted Cabinet Committee on Investment to seek diversion of as much as 6 mmscmd currently consumed by non-core sectors like steel and petrochemicals, to power plants

With gas supplies to power plants drying up, the power ministry will approach the Cabinet Committee on Investment (CCI) seeking fuel meant for other sectors and approval for pooling price of domestic and imported gas.


The power ministry is moving the newly constituted Cabinet Committee on Investment (CCI) to seek diversion of as much as 6 million standard cubic meters per day of gas (mmscmd) currently consumed by non-core sectors like steel and petrochemicals, to power plants, sources privy to the development said.


Besides, it also wants 6.47 mmscmd of gas state-owned Oil and Natural Gas Corp (ONGC) will produce from new fields as well as 5.24 mmscmd gas from Gujarat State Petroleum Corp’s (GPSC) Deen Dayal West (DDW) gas field in KG basin.


These proposals are parallel to the oil ministry’s approach to an Empowered Group of Ministers (EGoM) on gas allocation for abolishing the priority ranking in natural gas allocation so that fuel currently consumed by urea plants can be diverted to fuel-starved power stations.


Abolishing priority ranking, according to which power plants get gas only if any is left after meeting requirements of front ranking sectors of fertilizer and LPG, would make available another 8 mmscmd to electricity generating units.


These moves would help generate 16,044 MW of power, sources said quoting the power ministry’s proposal.


The power ministry had last year rejected pooling of gas prices as it would have meant older plants of state-owned firms paying higher price for the fuel just to make feedstock affordable to newer units that are mostly owned by private sector.


But at the request of Association of Power Producers—a body of private power producers— it is now proposing to CCI to consider averaging the price of cheaper domestic gas with costlier imported liquid gas or LNG.


Sources said the power ministry has projected an electricity generation cost of between Rs4.10 to Rs7.90 per KiloWatt-hour or unit as compared to Rs2.8 per unit cost of producing power currently.


Under the ministry’s most viable pooling option, price of all the gas—domestic as well as LNG—consumed by power and fertiliser sector are to be clubbed and an average rate applied to them all.


This would mean that fertiliser plants and old power plants which currently pay $4.2 per million British thermal unit for the gas would end up paying more than double the price, while the newer power plants would have to pay much less than the average LNG price of $12-$13 per mmBtu.


Not just increase in power tariff, it would also mean an additional fertiliser subsidy of up to Rs20,210 crore per annum, they said, adding this subsidy was in addition to the Rs5,591 crore a year outgo on account of urea having to be imported because of 8 mmscmd of gas they use being diverted to power plants.


Real Estate Bill: Centre and states may collude on parallel laws, cost

There are some differences between the Central Bill and laws proposed or already present in various states with regard to housing. Maharashtra uses built up area in its Ready Reckoner, while the central Bill uses carpet area. In addition, states will have to foot the bill for setting up and running the regulatory authority and appellate tribunal under the proposed Act

The Real Estate (Regulation and Development) Bill (Realty Bill) recently passed by the Union cabinet fails to provide clarity on several issues that the state governments are expected to implement. The conflict is not limited to Central and state laws, but also reaches to the basic definition of area under sale.


For instance, the Ready Reckoner of the Maharashtra government uses built-up area for referring area under sale, while the Realty Bill talks about carpet area. Carpet area is the area enclosed within the walls, while built up area covers carpet area plus walls and the balcony. (As per the Bill, ‘carpet area’ means the net usable floor area of an immovable property, excluding the area covered by the walls.)


Pranay Vakil, founder chairman of Praron Consultancy and former chairman of Knight Frank India, while speaking at a Moneylife Foundation seminar said there would be some issues (for the Realty Bill) like jurisdiction, registration and control of developers with multi-state operations besides conflict between central and state laws. In his words, the Realty Bill, which is a huge step forward in terms of consumer protection, would need some ‘debugging’. 


There are areas of conflict between the central and state laws that also need to be debugged. Last year, both houses of the state legislature passed the Maharashtra Housing (Regulation and Development) Bill (MHRDB), which at present is awaiting the presidential nod.


According to media reports, Sachin Ahir, (minister of state for housing), Maharashtra, and few other states too have objected to the Realty Bill due to difference in conditions and development control regulations for different cities.


“We do not know in what form the Realty Bill will be imposed on states, whether it will be a nodal law or a law that will supersede what the state government has proposed. We will decide what next once we get information from the Centre, once we get the minutes of the Cabinet meeting,” Ahir had said.


While the MHRDB seeks to safeguard interests of home buyers and bring transparency in real estate deals by setting up a housing regulatory authority and a housing appellate tribunal, the central Bill also proposes the same.


A press note issued by the Union government states that “Establishment of one or more ‘Real Estate Regulatory Authority’ (RERA) in each state/UT, or one authority for two or more states/ UT, by the appropriate government, with specified functions, powers, and responsibilities to exercise oversight of real estate transactions, to appoint adjudicating officers to settle disputes between parties, and to impose penalty and interest”.


While speaking at the Moneylife Foundation seminar, Parimal Shroff, who has over 37 years’ experience in constitutional, corporate, civil and property law, pointed out that the Central Act is “too ambitious”. He said, the functions of RERA includes administrative, advisory, executive, judicial and regulatory and it needs to be rationalised as it can be overburden by solving smallest to largest issues across the country.


In addition, the state governments are expected to establish Real Estate Appellate Tribunal (REAT) to hear appeals from the orders or decisions or directions of the authority and the adjudicating officer. The REAT should be headed by a sitting or retired Judge of the high court with one judicial and one administrative or technical member. This is also not practical, especially looking at the dearth of high court judges today.


According to Ahir the central Realty Bill was largely based on the housing bill proposed by Maharashtra. He said, the only major difference was the MHRDB sought to equate the appellate tribunal with a civil court, while the central one did not. Instead, the Realty Bill provides same powers to RERA as vested in a civil court while trying a suit.


One of the issues that could put brakes on setting up RERA and the REAT is the cost factor. As per the Bill, the state government should set up RERA and tribunals. However, the states would be too reluctant to bear the financial burden on setting up these authorities, unless the Centre provides sufficient funding. 


The Realty Bill says, “The state government may, after due appropriation made by the state legislature by law in this behalf make to the authority, grants and loans of such sums of money as the state government may think fit for being utilized for the purposes of this Act.”


In addition, the appropriate governments are expected to constitute “Real Estate Fund” and shall credit all government grants received by the authority, the fees received under this Act and the interest accrued on these amounts.


Salaries and allowances payable to the chairperson, other members as well as officers and other employees of the RERA and REAT and administrative expenses would be paid from the Fund.


While there is no mention on any budgetary support for establishing the RERAs and REATs, the question is will there be sufficient funds for all the expenses, like employee cost, infrastructure like computer systems, offices, transportation and communication. Especially, in states like Maharashtra setting up RERA and REAT with meagre funding would not only prove a hurdle, but also sabotage entire purpose of the Realty Bill.


The Realty Bill demands greater disclosure from the developers and a higher level of project accountability to remove the information asymmetries from the property market. There is also mandatory registration of all real estate projects and real estate agents who intended to sell properties, with the RERA.


For each project, the developer must disclose details of the promoters, project, layout plan, plan of development works, land status, carpet area and number of the apartments booked, status of the statutory approvals and disclosure of pro-forma agreements, names and addresses of the real estate agents, contractors, architect and structural engineer.


This is another area that could pose challenges. Monitoring whether all the projects that fall under purview are actually submitting themselves for registration would be a huge task. Even creating and maintaining data would require trained employees. And this would not be possible without adequate funding.

Read more about the Real Estate Regulation Bill:

A bulk allottee or buyer will also be considered as a promoter causing confusion

Will the regulation really exclude commercial property?

The humungous job of monitoring 30,000 crore sq ft of construction planned

Registration of brokers: Huge challenges ahead

Moneylife Foundation event on decoding the realty regulator

Here is the Real Estate Bill, kept hidden from public




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