Citizens' Issues
Mobiles buzz with nuisance calls, SMS as TRAI's ‘Do Not Call Registry’ makes no dent
Following several complaints, regarding unsolicited loan offers, to then Finance Minister Pranab Mukherjee, the Telecom Regulatory Authority of India (TRAI) notified its regulation for curbing unsolicited commercial communication on 27 September 2011. However, over the years, there is no respite for mobile subscribers from the menace of marketing calls and messages, including loan offers. The complaint mechanism started by TRAI is a futile exercise, in the sense that you file a complaint against one telemarketer and the next day there is some other one spamming you. 
 
With the TRAI initiating measures like allowing subscribers to file a complaint by SMS, it was expected that such unsolicited commercial communication will cease or, at least, reduce. However, the mechanism of TRAI itself does not work most of the time. The format given by TRAI to file a complaint appears to be very simple, but has some errors. Whenever someone files a complaint in the format, bang comes the message that the format is wrong! After trying to send such complaints several times, I finally decided to use the inbuilt mechanism of my mobile to add the numbers or sender's name in the blocked list. Even with the changed format, it is difficult to keep sending complaints. I mean, how many times in a day can one write down the sender’s details and send an SMS to TRAI on 1909 even if it is free of charges?
 
As far as calls are concerned, telemarketers have become smart. They are using a mobile number procured on an individual's name and keep changing that number to avoid any punishment, if at all, from TRAI. The majority of callers are from financial institutions (mainly direct selling agents --DSAs) and offer personal loan with 'cheap interest rate' if you have any requirement. Isn't this funny? If at all I require a loan, I would approach my banker and not wait for someone to call me and offer 'cheaper interest rates'. 
 
There is the other side to the so-called action taken by TRAI and mobile operators. One fine day, Sunny V (name changed) from Nagpur found his mobile number deactivated by Vodafone without  notice or warning. Vodafone claimed that his mobile number was used for telemarketing. 
 
In an email, an executive from Vodafone says, "I have gone through your concern in detail and hereby confirm that, as per the direction of TRAI, services on your Vodafone number have been disconnected due to UCC violation effective 29/05/2017.  As we have received complaint that you have sent promotional SMS/Call i.e. UCC (Unsolicited Commercial Communications) to a DND (Do Not Disturb) registered number."
 
Sunny, however, says he had never used his mobile number for any marketing call or SMS. "Also, how come nobody from the operator i.e. Vodafone never informed me about this or warned me beforehand? How can you (Vodafone) just trust anybody and disconnect my number? Should I not have a chance to clarify? Does that mean tomorrow if I complain against any number, even if I have received only one message from that number, you will go ahead and disconnect that number just because TRAI says so? I am sure TRAI does say about giving warning or notice to the concerned subscriber beforehand," he says in his email to Vodafone.
 
What is shocking in this case is that Sunny's mobile number is linked to his bank account. This means he will not receive any communication from the bank about transactions, which may cause him a financial loss. In addition, he will have to subscribe for another number and then keep it updated in the records of banks and other entities where he had used his earlier number. Interestingly, Sunny and his entire family are Vodafone subscribers for the past many years and this is the first time this has happened.  
 
As per the TRAI notification, mobile subscribers who do not want to receive commercial communications could dial or SMS to 1909 (toll free) and register in either of the two categories, fully blocked (Start 0) and partially blocked (Start followed by a number of each category). However, despite being registered in the fully blocked category, I continue to receive 2-3 spam messages or calls a day. 
 
Earlier, in August 2010, Mr Mukherjee, received a phone call offering him a loan during an intense discussion he was having with then Leader of the Opposition Sushma Swaraj, her counterpart in the Rajya Sabha, Arun Jaitley, and other leaders, on price rise in the Parliament. 
 
I am publishing a list of spamsters who continue to send spam or marketing SMS. I have never ever subscribed or shared my mobile number with any of them. Let us see if TRAI takes any action against these telemarketers.
 
 

User

COMMENTS

PANKAJ KUMAR

4 weeks ago

I had same experience, my home number deactivated by idea and after such a long conversation with them & copying correspondence to TRAI, they share some info of another number which was using for telemarketer and the number was activated on my documents &name... I'm not concerned with any business.... Pathetic... Number still deactivated and as informed me, I've to approach to TRAI...

Ismail Bandookwala

1 month ago

It's a great nuisance. I am a retired person and not keeping very good health. I like to rest in the afternoons. Invariably I am troubled with a lot of calls at this time. I am prepared to pay a premium to service provider if they could block such calls. Nowadays I switch off the phone when resting.

REPLY

Pradeep Kumar M Sreedharan

In Reply to Ismail Bandookwala 4 weeks ago

I stopped carrying the mobile personally. Later I answer known missed calls only, thanks to Alibaba TRAI.

Simple Indian

1 month ago

Very true. TRAI has been totally ineffective in curbing the telemarketing calls/SMSs, despite subscribers opting for Fully Blocked option of DND/NDNC. In fact, earlier it was skewed in favour of Telecom Companies, as subscribers could change their DND / NDNC option only after 90 days from last change, though technically it takes only a few days for the TSPs to change the DND option in their systems. Moreover, most TSPs have deteriorated in network quality with increased call drops and zero-network issues even in metros and big cities. TRAI has failed to reign in TSPs to make them invest more in newer technologies and cell towers to prevent / reduce call drops etc. Seems TRAI is to Telecom sector what RBI is to the Banking sector !

REPLY

RAMU

In Reply to Simple Indian 1 month ago

Don't rely on TRAI. File a case in consumer court. See Court Order referred at
http://www.thehindu.com/news/cities/chennai/Private-bank-to-compensate-customer/article11629092.ece

V Ramesh

1 month ago

Have there been any instances of TRAI taking action? Irrespective of the source of the call, action must be taken against the ultimate beneficiary, i.e. bank offering credit cards, club offering membership etc.
Unfortunately, we are great at passing laws, but extremely poor in implementing them.

REPLY

RAMU

In Reply to V Ramesh 1 month ago

Don't rely on TRAI. File a case in consumer court. See The Hindu report posted earlier.

Beena Kothari

1 month ago

I am sick and tired of getting calls or messages from 1) bajaj finance for loans 2) real estate companies for properties 3) credit card 4) RBI payable department 5) broking services 6) jobs by paying for registration. I end up losing my mind no matter how much I try to control my anger. And I dont know how to stop them given that I registered for DND immediately it came into force. Besides that these calls have increased in last 2 years. I have not been able to crack that mystery..

REPLY

RAMU

In Reply to Beena Kothari 1 month ago

File a case in consumer court.
http://www.thehindu.com/news/cities/chennai/Private-bank-to-compensate-customer/article11629092.ece

Mehernosh Dordi

1 month ago

I completely agree. Of late, the pesky calls and SMS's have increased. I have unsubscribed from several websites. I hope TRAI takes strict action.

Pradeep Kumar M Sreedharan

1 month ago

Amazing number of responses in such a short period.
Is TRAI impotent, complicit or Alibaba himself.

REPLY

RAMU

In Reply to Pradeep Kumar M Sreedharan 1 month ago

Rs 3 lakhs compensation was awarded for deficiency of service and unfair trade practice which included selling customers' personal details.

http://www.thehindu.com/news/cities/chennai/Private-bank-to-compensate-customer/article11629092.ece

Vijayanarayan R

1 month ago

My number is registered in DNC Register but daily I receive call and sms from banks for loan, tips etc. I had registered complaint via TRAI website as well with Airtel. Finally after a months time, they denied that I have received the call.

Gurudutt Mundkur

1 month ago

Yes, I too am a victim of these spam calls, though I have registered in the DND Registry.
A tackle in two different ways
1. I reprimand the caller for buying numbers from some chor agency which has my number. And I then tell her [the caller is usually a female] to convey to her Boss that he too is a chor because he has not registered with TRAI for making marketing calls.
2. If it is sharebroker's call, I ask, "Do you know my name?' The answer is always "No"
I then say my name is "ABC DEF", giving the name of any nationally know investor or Broker... on one occasion, several months ago, I said my name is Rakesh Jhunjunwala.
Immediately the caller cut the connection. In this manner I have slowly cut down those spam callers.
Yes I am helping TRAI to do its job.

REPLY

Vijayanarayan R

In Reply to Gurudutt Mundkur 1 month ago

TRAI is an asshole dept. Do not share your number while shopping, billing . One way is to give a false number if need be.

Nanda Patel

1 month ago

Just use true caller, it blocks junk SMS and junk calls

REPLY

Pradeep Kumar M Sreedharan

In Reply to Nanda Patel 1 month ago

Issue is selling our personal details by banks and brokers.

1 month ago

Shri Sapkalaji,If a PIL is initiated against your list of spammers mentioned in in this article
CITIZENS' ISSUES
Public Interest
Mobiles buzz with nuisance calls, SMS as TRAI's ‘Do Not Call Registry’ makes no dent
Yogesh Sapkale
22 June 2017 and if yhese spammers are punished,general public getting spam calls/messages will get immediate refief.

Pradeep Kumar M Sreedharan

1 month ago

I subscribed to hdfc securities and then onwards I am flooded with calls all over India to join them. And buying tips through SMS.

Impotence can institutional too. Anyway impotency is a harmless condition

REPLY

Suketu Shah

In Reply to Pradeep Kumar M Sreedharan 1 month ago

i blackliswted and left hdfc securities permanently feb 2013.they still send me unsolicted spam sms begging for my business one VK Sharma of KLanjurmarg branch of HDFC Securiies

V Ramesh

1 month ago

1) I get several messages, advising me to buy this stock or that. I sent several emails to SEBI, and also tried to talk them about this. SEBI does not care.
2) The telecom service providers are the worst offenders in spamming. I get several messages a day from my service provider (idea Cellular). Again, Despite several phone calls and email messages, I have given up.

12 Thane police men injured as farmers' protest turns violent
Thane (Maharashtra), At least 12 policemen and four protesters were injured and a police van set blaze when farmers' opposition to the take-over of land for a new airport turned violent in Maharashtra on Thursday, the police said.
 
Thane Police Commissioner Parambir Singh told the media that at least 12 policemen were injured in stone-pelting by the protesters at Nevali village near Kalyan here.
 
When the police retaliated with pellet guns, at least four protesters sustained injuries. All the injured have been rushed to hospitals nearby.
 
Singh added that the police would book the protesters on various charges, including attempt to murder for the attacks on policemen and damage to public properties.
 
He said additional forces have been rushed to the scene of the rioting and the situation "is under control".
 
Than's Guardian Minister Eknath Shinde, who rushed to the spot, said that the farmers' opposition to acquisition of an old British-era airstrip and land surrounding it has been pending since long.
 
"We shall initiate discussions with the Defence Ministry to resolve the issue at the earliest," he told the media.
 
The farmers were opposing the acquisition of the abandoned airstrip for constructing a new airport at Nevali, around 40 km north-east of Mumbai.
 
Several hundreds of farmers blocked traffic on the Ambednath-Dombivali Road and Kalyan-Haji Malang Road on Thursday morning, burnt tyres on the roads, pelted stones and even torched a police van.
 
Additional forces were rushed from neighbouring towns and the situation was finally brought under control within a few hours.
 
Meanwhile, a Defence spokesperson said that the land in question was owned by the Ministry of Defence -- Indian Navy, which was certified by Maharashtra government's land records.
 
"The Indian Navy is constructing a peripheral boundary wall to protect and safeguard the defence land from further encroachments," the spokesperson said.
 
He added that the state government was fully aware of the issue and providing police support for this.
 
Disclaimer: Information, facts or opinions expressed in this news article are presented as sourced from IANS and do not reflect views of Moneylife and hence Moneylife is not responsible or liable for the same. As a source and news provider, IANS is responsible for accuracy, completeness, suitability and validity of any information in this article.

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Former Wimbledon champion Becker declared bankrupt
London, Six-time Grand Slam champion Boris Becker has been declared bankrupt by a London bankruptcy court.
 
The BBC reported that the 49-year-old owed a firm of private bankers a large sum and the court registrar said there was not enough credible evidence that he could pay, reports Xinhua news agency.
 
Becker's lawyers asked for a final chance to pay with the funds from remortgaging a property in Majorca but Registrar Miss Christine Derrett said it was "with regret" that she came to the conclusion that he could not pay.
 
Becker, who the Wimbledon Championships three times, works as a coach and TV pundit for the BBC and other media. He did not attend the hearing in London.
 
The bankruptcy application was made by Arbuthnot Latham in connection with a debt owed to them for nearly two years.
 
In a statement, Becker said he was "surprised and disappointed" that Arbuthnot Latham had chosen to bring the proceedings against him.
 
"This order relates to one disputed loan which I was due to repay in full in one month's time," he said.
 
"It is disappointing that my request for today's hearing to be postponed until this time was refused. My earnings are well publicised and it is clear that I have the means to repay this debt.
 
"The value of the asset in question far exceeds the debt owed to Arbuthnot Latham."
 
Disclaimer: Information, facts or opinions expressed in this news article are presented as sourced from IANS and do not reflect views of Moneylife and hence Moneylife is not responsible or liable for the same. As a source and news provider, IANS is responsible for accuracy, completeness, suitability and validity of any information in this article.

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COMMENTS

Gurudutt Mundkur

1 month ago

Anyone living way beyond one's means will suffer the same fate.

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