Loans: RBI Asks Banks To Ease Norms for Individual Borrowers

To ensure hassle-free credit to small borrowers, Reserve Bank of India (RBI) directed banks to do away with the practice of obtaining ‘no dues certificate’ from individual borrowers. RBI said it received complaints from borrowers in rural and semi-urban areas.

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Insurance: Bajaj Allianz Ordered To Settle Theft Insurance Claim
The failure of Bajaj Allianz to decide on a customer’s claim within a month has attracted the ire of consumer forum in Nashik (Maharashtra) which has ordered it to settle the claim with interest.
 
The complainant, Santosh Maid, had approached the consumer forum on 30 December 2013 stating that his vehicle went missing from the parking bay of a city mall on 21 January 2012. 
 
The police complaint was registered the next day. He presented his claim of Rs4.56 lakh with Bajaj Allianz on 22 February 2012. Mr Maid failed to give the second key of the vehicle to the insurance company claiming that it was lost. The insurance company admitted the proposal for the claim on 22nd February but failed to settle it within the stipulated time. 
 
When asked by the complainant on 4 March 2013, the company said that the claim could not be processed because complainant’s failure to give the second key implied that adequate security measures were not taken to safeguard the vehicle.
 
The forum, in its order on 21 January 2015, noted that the Insurance Regulatory Development Authority of India has set a 30-day time limit to either accept or reject the claims of customers. 
The order noted that since that had not been done, Bajaj Allianz should pay the customer Rs4.56 lakh for his vehicle as claimed along with 12% interest from 22 March 2012. The forum also ordered Bajaj Allianz to pay Rs15,000 for mental harassment and Rs5,000 for costs incurred.

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Consumer Issues: Savita Jain Gets Rs65,000 for Delayed Wedding Dress
The Bandra Consumer District Forum directed a Mumbai-based store, Envy Designing Studio, to compensate Savita Jain with Rs65,400 for delivering her wedding lehengas 11 days after the day of her wedding.
 
Savita Jain had placed an order for two designer lehengas on 5 September 2013 for her wedding scheduled on 13 November 2014. She had paid an advance amount of Rs30,000. Despite reminders, the store failed to deliver the garments on time for the wedding. Finally, when the garments were delivered to her 24 November 2014, they were found to be ill-fitting and of no use to her.
 
Savita Jain demanded a refund and issued Envy Designing Studio a legal notice following which she was handed two cheques of Rs15,000 each. Both the cheques bounced.
 
The Forum said that clearly Ms Jain had been cheated by the store. It ruled that even after the delay, Ms Jain was handed the defective garments; hence, she must be returned the Rs30,000, which she had paid, along with 12% interest. Besides, the Forum ordered that she should be paid Rs25,000 for the mental agony caused and Rs5,000 towards legal expenses.

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