Infosys Technologies and Oracle help Seattle City Light improve customer service during outages

Infosys utilised its industry-leading systems integration capabilities and consulting solutions to implement the Oracle solution within an expedited timeframe of 16 months

Infosys Technologies Ltd and Oracle announced the completion of a successful business transformation program incorporating the implementation of Oracle Utilities Network Management System at Seattle City Light, one of the nation's largest municipal owned utilities. Tasked by the Seattle-based utility to help leverage its investment in new technology for better customer service, Infosys utilised its industry-leading systems integration capabilities and consulting solutions to implement the Oracle solution within an expedited timeframe of 16 months.

The newly implemented Oracle solution, selected in 2009, at Seattle City Light enhances the coordination of service restoration efforts by enabling real-time information sharing. For example, Seattle City Light can now inform customers of the causes of outages and give estimated times for service restoration, thereby improving communications with customers as well as interactions between dispatchers and repair crews. The network management system also predicts which customers are affected by outages, thus when customers contact the call center, customer representatives will be able to share the outage restoration information as well.

The system at Seattle City Light is improving operational efficiency and flexibility, increasing customer service, reducing duration of outages and integrating data from existing information systems.

Infosys is a diamond level partner in Oracle Partner Network (OPN). The diamond level distinction, the highest membership level in OPN, recognises the expertise of Infosys with Oracle solutions and its ability to consult and deploy Oracle technologies for clients globally. Infosys also collaborated with UISOL Inc., an integration provider and domain expert, on the Outage Management System for the Seattle City Light implementation.

Bill Vellante, group vice president and general manager, Oracle Utilities: "With the implementation of Oracle Utilities Network Management System, Seattle City Light will be able to accelerate network restoration, improve operational efficiency, enhance system reliability and better manage distribution assets."

On Wednesday, Infosys ended 2.83% up at Rs3,088 on the Bombay Stock Exchange, while the benchmark Sensex gained 3.50% to 18,446.50.

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RBNL ties up with Star India, IMA to launch music award

Big Star IMA Awards 2011 is aimed at recognising talent from all over the country and across every genre of India’s musical landscape

Reliance Broadcast Network Ltd (RBNL), Star India and Indian Music Academy have tied-up to launch an integrated music award property, 'Big Star IMA Awards 2011'.

This award is aimed at recognising talent from all over the country and across every genre of India's musical landscape which includes Hindustani, carnatic, Folk, Ghazal, Sufi or Qawali.

"This alliance will see synergies come into play to offer a platform through its multiple touch points that will create unprecedented impact," RBNL CEO Tarun Katial said in a statement to the Bombay Stock Exchange (BSE).

RBNL and Star India already have an association for Big Star Entertainment Awards. The two have been joined by IMA to create music award, the statement said.

On Wednesday, RBNL ended 6.28% up at Rs70.20 on the BSE, while the benchmark Sensex gained 3.50% to 18,446.50.

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Asian markets close lower, Europe slips on Middle East concerns: Global Markets Update

Market participants are concerned that the rise in crude prices will push up inflation leading to higher costs that would threaten profits of manufacturers

Markets in Asia settled lower on worries about the Libyan crisis spreading to Iran and Saudi Arabia. This apart, the spurt in prices of crude and precious metals also weighed down investor sentiment. Market participants are concerned that the rise in crude prices will push up inflation leading to higher costs, which would threaten profits of manufacturers.

Following the sell-off on Wall Street overnight and the drop across Asia today, stocks on European bourses also slipped across the board. Among the key European markets, UK's FTSE 100 was down 0.84%, Germany's DAX declined 0.91% and France's CAC 40 fell by 0.97% in early trade today. But US stock index futures indicated a flat opening for the markets on Wednesday.

Crude oil for April delivery traded over $100 a barrel today. Futures jumped 2.7% yesterday in New York to $99.63, the highest settlement price since September 2008 as Libyan rebels readied themselves for more clashes with forces loyal to leader Muammar Qaddafi.

Television reports said Iranian protesters clashed with security forces in Tehran. In Saudi Arabia activists used Facebook pages to call for protests on 11th and 20th March.

Meanwhile, spot silver hit a 31-year high, while gold traded less than half a per cent from a record high struck this week on Middle East tensions. Spot silver touched $34.74 an ounce in Asian trade, its highest since early 1980. US silver futures rose to $34.74, and retreated marginally to $34.59.

Spot gold hit an intra-day high of $1,434.45, just 20 cents below the record hit in the previous session. It has since eased to $1,429.39.

Among the stock markets, the Shanghai Composite shed 0.16%, the Hang Seng tanked 1.49%, the Nikkei 225 tumbled 2.43%, the Straits Times was down 1.31%, the Jakarta Composite declined 0.75%, the KLSE Composite fell by 0.20%, the Seoul Composite fell by 0.57% and the Taiwan Weighted ended 1.23% lower.

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