Companies & Sectors
Indian IT Industry–A new order seems inevitable

Analysts expect more churn and consolidation on the road ahead in the Indian IT industry as companies rediscover themselves or reinvent to sustain growth and remain competitive

The acclaimed British leader (and great orator) Winston Churchill had said, "however beautiful the strategy, you should occasionally look at the results." And appropriately for the booming Indian IT industry (worth approximately Rs2.60 trillion), there hasn't been a better time for a serious review of the results emerging from the Street. The plates are shifting underneath the surface and a new order is likely to emerge even as India races towards emerging as the fastest growing economy, possibly by the middle of this decade.

As the earnings season plays out, bringing with it an inevitable cycle of elation and disappointment there are clear indications of a changing order among the leading players in the industry. The biggest surprise has come in the form of HCL Technologies, the fifth largest IT services provider in India.
Analysts were pleased that finally HCL managed to post third quarter growth not just in revenues (31.5% year-on-year (y-o-y) and profits 33% (y-o-y) but a simultaneous upturn in net profit margins (10.3% to 11.3%) and improved cash flows. It is likely that the stock gets re-rated if the same kinds of results are delivered for the financial year.

HCL's better than expected Q3 results helped lift some of the gloom brought about by the worse than expected performance of IT bellwether Infosys Technologies, which has lost further ground to Tata Consultancy Services (TCS). When TCS came out with its results which were in line with expectations, there was relief on the Street that fears of an industry-wide slowdown were just an unwarranted reaction.

While the results may be encouraging in general for the Indian IT industry, the excitement and action are stemming from the changing market position of the long established leaders. TCS has emerged as the clear industry leader, pushing Infosys into a distant second position. In fact, TCS has taken the game away from Infosys for a long time now. In FY07 the gap was small, but sound strategy, persistent marketing and stable leadership helped create an ever widening gulf which stands at Rs9,824 crore in FY11.

The primary driver for this has been the bigger exposure TCS has to the Banking & Financial Services (BFSI) sector. 44% of its revenues come from BFSI, while in the case of Infosys the share of the vertical stands at 36%. The fact that BFSI has been at the forefront of the global recovery in the past two years has been an enormous factor in the dominance of TCS. The aggressive leadership style of its CEO N Chandrasekaran, who shoots from his stable perch, is in stark contrast with the situation at Infosys and Wipro Technologies.

The worries for Infosys grew with the loss of key personnel even as it has its hands full dealing with falling margins and slowing revenues. Mohandas Pai's departure was a precursor to the appointment of a new CEO-most likely Shibulal-and more importantly a new Chairman to replace its legendary founder Narayana Murthy. A few more people are expected to leave the organisation, leaving the leadership to deal with the ensuing vacuum.

The fluid situation at Wipro has been well documented. Azim Premji's company has set about revising its strategies and building a leaner organisation to recharge growth and better leverage costs. But this was no proactive development; Wipro was pushed to the wall by its competitor Cognizant Technology Solutions (CTS). CTS has emerged as the fastest-growing IT company amongst the top ten in the industry and most of this growth has come at the expense of Wipro.

Cognizant, much like industry leader TCS, has benefitted immensely from its focus on verticals just as much as Infosys and Wipro are paying the price for a centralised approach. Now that HCL also is ready to challenge the established order, there will no shortage of excitement in the months ahead. HCL is building significant momentum in the Enterprise Application and Infrastructure Management space and if it continues to progress at current rates, it could stake a claim for a spot among the top three players.

There is also action brewing in the lower rungs of the IT industry. Genpact, the domestic BPO giant made a significant investment to acquire Headstrong and expand into the IT services segment. It could set up a solid platform to fuel its ambitious growth plans.

Mindtree's sexagenarian founder is also lurking in the shadows. The man may be advancing in age, but his serial entrepreneurial instincts are far from dimming. The 67-year-old Ashok Soota announced the launch of Happiest Minds Technologies barely days after making an exit from Mindtree, another company that he found and helped prosper.

With so much action at the top and middle segments of this industry, we can expect churn and consolidation on the road ahead as companies rediscover themselves or reinvent to sustain growth and remain competitive.




4 years ago

The difference between Infosys and TCS was that Infosys positioned itself as a high value- high cost provider, while TCS was willing to handle projects at all levels. Cognizant beat Infosys at the high value game and grew consistently on the basis of its strong fundamentals. Even today Infy is not a bad performer - however, to regain its leadership, it needs to infuse lot of management strength - split into clear SBUs, develop a strong line of IP based offerings, and cut flab to maintain cost/ productivity.


5 years ago

Infosys results in the last few quarter has to be seen in full light The bellwether is undergoing through organizational changes lately, and I believe it will emerge from it stronger. Despite some high profile attrition at top, I believe that the succession planning at Infosys is in place and the company is not so much dependent on individuals for its overall performance. Infosys has visionary leadership and they have correctly identified the shifting tide in the industry and are much better positioned to compete now than ever. In next year or so other competitors will be playing catch up to Infosys

SEBI to establish toll-free helpline for investors

SEBI will also launch a media campaign to demystify the securities market for investors, through films and advertisements in newspapers, radio and television in various languages

New Delhi: Market regulator Securities and Exchange Board of India (SEBI) will set up a toll-free helpline to respond to queries of investors and help track the status of their complaints in its endeavour to resolve investors' grievances and spread financial literacy, reports PTI

The investors, according a strategic action plan approved by the SEBI board earlier, will be able to communicate in their own languages.

The investor awareness and education plan also includes a web-based centralised investor grievances tracking system to help investors track their complaints.

The proposals to establish a helpline for investors and have a grievances tracking system, among others, were approved by the Securities and Exchange Board of India (SEBI) in a board meeting held in February.

Besides, SEBI will launch a media campaign to demystify the securities market for investors, through films and advertisements in newspapers, radio and television in various languages.

It will also conduct workshops for pan-India target groups through its empanelled resource persons to spread financial awareness and literacy.

Besides, the market watchdog will offer financial education programmes to school children, and launch an investor awareness campaign for mutual fund investors directly and jointly through the Association of Mutual Funds in India (AMFI).

SEBI also plans to organise an international seminar along with the Organization for Economic Cooperation and Development (OECD) on investor education.



Narendra Doshi

5 years ago

Toll free availability is good. Make sure it doesn' function like MOST existing lines - unaccessible, operators without enough training to answer quick, correct & listen rather than give standard replies, noting & giving complaint numbers AFTER a wait lasting anything upwards of 15-20 minutes. Providing satisfactory solutions to investors problems in a reasonable time frame is of UTMOST importance whereby the number is spontaneously used again & again by more & more investors & the help line ACTUALLY proves the HELP.

The economic war on our coasts, and how India can snatch victory for once

There is no point in moaning and groaning about seafarers being held in captivity. The Indian government must understand that piracy is an extension of the military war against India and the response must be in line with the consequences of the attacks

Besides, writing for Moneylife, as an ex-seafarer, I also write for a niche shipping magazine and run a fairly popular blog on maritime matters. There is a decent but loyal fan following from among seafarers and their family members and, till now, I have resisted the temptation of cross posting. But matters pertaining to the condition of Indian seafarers and how this impacts India's economy have reached a point where it would have to be described as an undeclared war on our coastline and seafarers.

Frontline seafarers, representing quietly the cutting edge of India's exports and imports, are being slaughtered like sitting ducks at a country fair shooting ground. Now the target of pirates, rampaging through what has been called the 'Silent Service', the Merchant Navy, was as a matter of fact the one uniformed service that had the highest casualties in World War II.

But this is a different sort of war, more economic, than military. The colateral and dispensable Giffen goods in this case are seafarers. Piracy has suddenly overtaken, by leaps and bounds, the twin large issues of fatigue and criminalisation of seafarers, which have impacted them the most over the last few years. Fatigue has been a problem due to cost-cutting and reduction of manpower on board, and criminalisation relates more to port state authorities holding seafarers as legal hostages on a variety of issues. But rampant piracy of the Gulf of Aden/Horn of Africa sort, and the subsequent torture as well as murder, is reaching unprecedented levels, especially for seafarers of Indian origin, because of the perceived activities of the Indian Navy in justifiably trying to control matters.

India's economic growth has not been without an increased presence at sea of Indians. Singling out Indian seafarers for torture and worse is, therefore, also having a direct impact on the competitiveness of trade to and from India. Episodes reported include hogtying people and then looping an electric cable on their genitals, in a way that it tightens every time the prisoner tries to shift, and placing them on burning hot steel decks without any clothes on. Another method is to take a person and lock him inside the fish room at temperatures below 20 degrees centigrade, naked, or with ice in his underwear strung up to the meathooks. At least one case of keel-hauling a person below the hull of a ship has been reported. The recent case of the "Asphalt Venture", where half the Indian seafarers were taken off the ship and placed as prisoners ashore, has been well covered. Of course, the ship and cargo are held hostage all the time, while negotiations for ransom continue.

By the end of it, the seafarers are often too traumatised to want to go back to sea again, and the shipowner has lost all market worth and credibility-often going bust in the bargain. To be fair, as many foreign shipowners have been impacted in proportion to their presence at sea, but of late Indians are being singled out for special bad treatment.

Outside declared world wars and historical conflicts dating back to gunboat days, worldwide, merchant ships and those onboard are governed by the UNCLOS (or United Nations Convention on the Law of the Sea), as far as free and innocent passage through defined territorial or international waters is concerned, among other things; except in situations of war. Of course, the Convention is far too complicated to be brought out in a short article. But with regard to the issue in focus, the Gulf of Aden was declared a War Risk Area as far back as mid-2008, and over the last three years this War Risk Area has spread to include all of the Arabian Sea and parts of the Persian Gulf, as well as much of the Indian Ocean.

Take a look at a map of India and you will realise how we are now surrounded by a total War Risk Area, and the reports of torture and killing of Indian seafarers coming in confirm that a war is on. It has just not been declared, and it is fairly seriously suspected (not with proof yet) who is financing this war against India. It is also clear that it will have a major damaging impact on our economy.

Here are some numbers that will help quantify issues.
# War risk extra insurance for hull and machinery (the ship itself, not including personnel and cargo), which was about $500 per transit in the Indian Ocean till around 2008, went up to $150,000 in 2010, and is rising even higher in 2011. This is for a typical Panamax-sized bulk carrier transporting about 70,000-80,000 tonnes of coal; it is much more for bigger oil tankers and container ships.

# Exact numbers for kidnap and ransom insurance for crew members are never declared, but are estimated to have gone up by 30 times, for ships in and around the war risk zones, between 2008 and 2010. Cover for cargo and property as well as medical and trauma coverage for crew and families has now been added, raising the costs even more.

# Cargo insurance numbers are also not well known, since they are usually covered separately by the charterers and cargo interests, but in the case of typical 20-feet containers, it has gone up from $25 to between $200 and $350, depending on a variety of factors. It is estimated that cargo insurance rates for bulk cargoes have also gone up 25-30 times in the last three years.

# Damage hull insurance, which typically covers damage due to a variety of reasons, including harm from heavy seas, collision, sinking, capsizing, grounding, fire or piracy, is estimated to have doubled on a global annualised basis.
# Much of the business which was done on easy credit terms, achieved variously-with India being the beneficiary of good credit ratings-have moved into cash upfront (FOB load port) for imports into India and payable when cargo reaches destination (CIF discharge port) for exports from India. There are major cash-flow issues here which basic traders and businessmen will understand.

In addition, of course, seafarers are simply refusing to sail in these waters on unarmed and unprotected ships, no longer is it a question of just additional money. Where Indians cannot be found, the shipping companies employ people from other countries, and/or place armed guards on board, which typically costs between $1,000 and $2,000 a day for a group of four commandos, all other costs at actuals. The legality of armed guards on board is a wide open issue.

The big beneficiaries here are, obviously, the insurance companies. Not only are their insurance premia going up, but some of them are getting into the business of organising "non-commercial" protection services at sea, often as part of the insurance package. The names of at least two specific international banks and two payment processing/remittance companies based out of the developed countries have been mentioned with some amount of credible association to the money trail, which is estimated to be around $9 billion-$10 billion this year.

In addition, it is estimated that only 50% of piracy cases are being reported, the rest choosing to stay quiet, so that negotiations and reputations do not suffer.
The Indian coast and ports are at the epicentre of this violent attack on the shipping economies, and India is projected to be the single largest sufferer, with a heavy impact on the economy, for the additional costs will be loaded to the transportation costs. When this trouble first started, people thought that piracy happened due to local reasons and they reacted accordingly. Subsequently, big names moved into the global piracy support business, and converted it into corporate entities. Now, in the next evolution, it seems that this has moved on to war between countries with the aim of damaging others' economies. And by India's geographical location, the choice of fall guy country appears to be obvious.

What are the solutions, then?
For one, the Indian government needs to understand and accept that there is a war on, and the biggest loser will be India, since the battlefield will be the oceans around India. This has to be understood, and pro-active steps taken to ensure that Indian shipping interests and cargoes are not targeted; for far too long has India been following a lose-lose policy in the Indian Ocean. To start with, the island of Perim in the middle of the Bab-el-Manded, on which India had historical rights, needs to be controlled. Likewise, Indian warships need to be given the right to use islands in the Chagos Archipelago, just as the US utilises Diego Garcia, for use as a base to launch counter moves against the pirates.

Next, immediate steps must be taken to protect the country's oil exploration industry which is located very close to the area of action. There are all sorts of reports floating around, including rumours of mini-submarines of unknown origin, which could also be an extension of the rapidly technologically-evolving piracy business. Already, from small boats doing 10-12 knots, the pirates have moved to high-speed skiffs doing 25 knots, launched from secure mother ships. And our dependence on our oil exploration industry cannot be risked.

Third, the names of the banks and financial processing companies suspected to be in this business are well known, and they happen to be present in India on legitimate business too. Nothing strange about this; bankers have financed wars in the past too, often for both sides. (Rothschilds is one name which has come up again and again, and continues to do so.) The Indian government and its new-found financial muscle must get the message across that this sort of economic warfare will not do. Reports of senior persons from these banks and payment companies visiting India in the recent past, to get a bigger share of the pie-for example in the railways, or the insurance business-have been doing the rounds, and they have not got an entry; this is their logical retaliation.

Finally, the Ministry of Shipping and its subordinate offices have to take pro-active steps in advance to protect Indian shipping interests. UNCLOS is fine, but we cannot continue to be the pleasant self-effacing fools at sea, when everybody else has upped the stake. If we have to be more resilient, if our ships have to be armed and hardened, and if we have to take risks to establish our positions, so be it; our seafarers are willing to fight for the flag and the country, but not with their arms tied behind.
There is a war going on off our coasts; we are already surrounded by a War Risk Zone and we need to do something about it now. Moaning and groaning about seafarers held in captivity is not going to solve issues-no seafarer was forced to go on a ship and take these risks. It's just that some of us need to raise our voices so that the larger problems are recognised, identified and solved. And if for that we have to arm our merchant marine, it must be done. The sooner the better, otherwise, with every day, the numbers are mounting against us. Arm our boys NOW, to enable them to do their duty towards flag and country-that's what it has always been about. The war has expanded from purely military engagements to economic warfare-the response has to be along those lines, too.



Sam Pochkhanawala

5 years ago

Well written article.
As an ex shipmaster and a retired Commercial Manager of a reputed shipmanagement company based in Europe I could not agree more with the views of the author. India has the means and hardware to blow these lowlife pirates out of existince but only the political will is lacking. The biggest beneficiaries of Somalian piracy are the banks and insurance companies who underwrite such transits. They do nothing at all for the seafarer. In the name of negotiations they let the poor seafarers rot in these devilish parts. Where does the question of negotiations come up once an underwriters note to pay xxxx ransom is received by the shipowner? Why should they not pay up and free the seafarers instead of negotiating the price of freedom for the seafarers?



In Reply to Sam Pochkhanawala 5 years ago

Dear Capt. Pochkanwala, thank you for writing in, and pertinent questions placed.

The seafarer, in captivity or otherwise, is just one aspect. A very disposable one, at that.

The bigger issue is the rapid hit on India's economy and sovereignity right now, which is escalating on a daily basis.

As seafarers, we see this from the moment we started off as cadets, but then get roped in by the system. Only difference is that it is much worse now.

Please help spread the word. Thank you for writing in, once again.


5 years ago

As a lay person, I would like to know why the UN cannot pass a resolution like it did for Libya to permit a multinational navy to blockade Somalia to keep the pirates ships and their captured ships at bay?



In Reply to p 5 years ago

Dear P thank you for writing in. The issues of freedom of the sea as well as rights of innocent passage for merchant ships are truly complex. A USCG cutter stopping you in the middle of the ocean is not piracy for some and piracy for others. Likewise the piracy in Somalia is one man's piracy and another man's 'coast guard". In addition, there are two existing conventions, UNCLOS and SUA, which cover many of these issues but suffer, like do all international conventions, from differences between signatory and non-signatory states. Besides, Somalia currently does not have the oil that is needed for the Libya/Iraq type action you rightly suggest. Humbly submitted and sorry for being slightly cynical.


5 years ago

Timely and well informed article. Will the Govt of India at least now stop whining and start acting?? Or will Manmohan continue doing nothing and shifting blame, as is his wont? I wont be surprised who is financing this: our arch enemy ISI of Pakistan!!

K B Patil

5 years ago

Every grave issue constraining our nation's growth has to be necessarily linked to our corrupt politics. A corrupt politician is impervious to notions such as patriotism and loyalty. Hence, he has no interest, either moral or financial, in inculcating cleanliness in his underlings. So, the same lack of morality has percolated to all levels of bureaucracy. Remember that RDX used in the 1993 Mumbai blasts was facilitated by corrupt customs officials.

Our PM functions like "Alice In Wonderland". He seems totally lost. That is why our Foreign Secretary tweets that she has run out of ideas to save our kidnapped seamen. I wish Mr. Malik comes on one of our TV news channels and shares with more people about the reality. Many of us dont know the harsh realities of our seamen's lives.


5 years ago

This is the third or the fourth article that i am reading from Veeresh sir on the piracy issue. Its so disturbing to come to know of these facts. Also a common man doesnt get to know such things in so much detail. For us its just to and fro of ships in the sea and trade activity happening. For us piracy is just a bunch of hoodlums carrying arms and occupying the ships for some ransom money. This article really opens the eyes on behind the scenes picture. This article should be printed in national newspapers so that people are made aware of this murky and dangerous world. Its not less than a war for India. How can a rising superpower simply watch itself being armtwisted by some bunch of
hi-tech goondas??



In Reply to Jim 5 years ago

Thank you for writing in jim. Please spread the word. Knowledge is power and cure.


5 years ago

The coast of somalia from where these pirots operate has one of the hieghest living standards and the whole country supports this piracy as it is a failed state.The pirates must be given death sentence and hanged and cannot be treated like any ordinary criminal. What India has gained from treating Kasab the way we treated. Has Amnesty given us some golden globe or even the commity of nations.We are considered soft state because we treat terrorists with kid gloves.India must punish the Somalian villages which support terrorism with our navy after informing UN.



In Reply to captainjohann 5 years ago

Thank you for writing in, Captain Johann, and your opinion is note. The problem is much bigger than simple piracy.


In Reply to malq 5 years ago

Sir, You are correct about the problem being bigger than piracy. It will be worth considering how these guys are getting their arms and how the ransom money is devided and spent . In which currency the ransom is accepted.There are bigger state actors than simple pirates as you have pointed out.The pirates are not attacking the western interests and whether the Loyds of London pays these guys or gives them arms as bribe willl also be worth the effort.

Suresh Sadagopan

5 years ago

We will have to increase patrolling manifold and be ruthless with the pirates. Commercial ships should be allowed to carry arms & ammunition. Also, our actions need to clearly send a message to the pirates that we will no longer tolerate a single loss of life and we will inflict disproportionately high damage on them, if they do. What is needed is political will. Our politicians and bureaucrats are known only for reacting and not proactively solve anything - they are busy lining their pockets. The time has come to react - Let's have some action atleast now.



In Reply to Suresh Sadagopan 5 years ago

Thank you for writing in Sadagopan ji, the points you have raised are indeed valid, but the issues are much larger too. The complete Indian Ocean appears to be headed towards a "zone of instability" in the near future, and India is at the epicentre.

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