Consumer Issues
Incentives that Harm Customers’ Interests

Conflicts of interest is rife in the financial industry. Lavish incentives such as iPhone 5 and Blackberry 10  induce relationship managers to hardsell even poordly designed products. Empirical research has shown parellels in field of medicine. What should be done to prevent mis-selling?

Conflicts of interest are rife in the financial industry. We are all aware of this from anecdotal...

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Indian Post Bank, the Game Changer?

If given a banking license, the institution with a wide reach—Indian Post Office— could change the banking system and foster financial inclusion that no other institution will be able to match

An area where the Reserve Bank of India (RBI) has been under relentless pressure from the government for several years is on the licensing of new banks. Although RBI has been dragging its feet...

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RBI Punishes Banks, but Gently

RBI has imposed a combined penalty of nearly Rs50 crore on Indian banks. Strangely, the apex banking regulator has let foreign banks get away and issued just a letter of caution

On 12th July, RBI imposed a combined penalty of nearly Rs50 crore on 22 banks for violation of KYC (know your customer) norms and mis-selling of gold, insurance and mutual fund products. But, it has stood firm...

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