ICICI Lombard's ‘Insure’ will help customers to intimate a claim through their mobile
Mumbai: Private sector general insurer ICICI Lombard has launched a mobile application called ‘Insure’ that will allow customers to intimate a claim through the mobile, reports PTI.
“We have launched this mobile application ‘Insure’, which will help customers to intimate a claim through their mobile. For example, a customer can send the photographs of the damaged vehicle in case of an accident to the company through this application,” ICICI Lombard General Insurance operations and technology head N Eswarnatarajan said.
“The company is investing on mobile applications to make the customer experience better. We will come up with more such products shortly,” he added.
Customers have to download the application in their mobile phones to be able to use it, he said.
IRDA said the 46 standard terms would reduce ambiguity in the health insurance sector and enable all stakeholders to provide better services
New Delhi: The Insurance Regulatory and Development Authority (IRDA) has come out with standard definition of various key terms like critical illness with a view to bring in uniformity and promote health insurance, reports PTI.
“Health insurance addresses a major area of public concern. Although it is rapidly growing, access to health insurance still remains limited and add to it complaints especially due to variable interpretations of key policy terms are enormous,” the exposure draft on standardisation in Health Insurance of IRDA said.
IRDA has defined 46 commonly used terms in health insurance and standardised 11 critical illness terms.
It said the standard terms would reduce ambiguity, enable all stakeholders to provide better services, IRDA said adding that insurers should give all the 46 definitions in the policy document.
“In view of resolving the differences in the definitions of terms on critical illnesses adopted by the different insurers which are creating confusion in the minds of consumers and the industry ..., 11 critical illness terms have been standardised to be adopted uniformly across industry,” IRDA said.
As per the exposure draft, critical illness includes cancer, first heart attack, kidney failure, stroke, permanent paralysis of limbs, coma, organ transplant and multiple sclerosis.
Further, IRDA has allowed insurers to exclude certain diseases, including skin cancer and HIV induced diseases, from the 11 critical illnesses.
The exposure draft also listed 203 items, including diaper and internet charges, which are excluded from hospitalisation indemnity products.
Further to streamline the claim process, the exposure draft has also suggested a standard agreement between the third party administrator (TPA), the insurer, the hospital and the insurer. It also suggested a common industry wide pre-authorisation and claim form.
The regulator has sought feedback from all stakeholders within 10 days, starting from 11th January.
A SEBI examination into the matter had revealed that there were huge off-market transfers of...