Citizens' Issues
How Suresh Prabhu can deliver justice to railway commuters

The public now knows that Suresh Prabhu would take serious interest in his job and do all that he can to make railways useful to all the users


Suresh Prabhu, known as a no-nonsense man, and currently the Railway Minister, who took over from DV Sadananda Gowda, got swamped in a close-door investor meet that was there last Friday.


Press reports indicate that he and his team were deluged by complaints of various kinds.


Over 60 representatives from various organizations attended the meeting. They were assured that there was a definite need to establish a "transparent frame work under which customer-investor can make investment in the railway sector" and this will be taken care in due course. It is expected that this sort of investor-meet will be held every two months.


Arunendra Kumar, Chairman of the Railway Board, while attending the meet reassured those present that the Railways would "take care of the concern of all stake holders, while implementing the public-private partnership (PPP) projects". This remains to be seen in the next few months.


Broadly speaking, the Railways cater to the needs of (a) civilian passenger traffic (b) commercial (c) industrial (d) defence services (e) emergency needs (f) maintenance repairs and related works and (g) development and expansion.


The public now knows that Suresh Prabhu would take serious interest in his job and do all that he can to make railways useful to all the users. Let's take a look at the issues that aam aadmi is concerned about. His only means of transportation is offered by the Railway system that is affordable and within his reach.


A majority of the ordinary travellers who use the railways cannot even fill in the application forms and mostly travel under the "unreserved" category. Due to inadequacy of services, these are congested and fully crowded.


For those who buy the ticket in advance, and do fill these application forms, for reserved travel, they face a different set of problems that need to be eradicated, if not minimised to the extent possible.


Instances are known and these occur regularly, because of lack of foresight that the senior citizens are given "upper berths" to sleep when overnight travel is involved. The ticketing clerk is "helpless" and he/ she will always say, rather reassuringly, that the travelling ticket examiner (TTE) or ticket checker (TC) in the train should be approached for help. Most do; and, some expect "bakshis" to be paid for this service!


Why not provide in the software system a provision whereby, for the elderly, invalid a certain seats are pre-blocked, which are near rest rooms (toilets) and closer to the doors, and which can be actually assigned by the TTE one hour before the departure of the trains?


Secondly, most of the railway compartments do not have ramps to enable wheel chair passenger to board the train. There ought to be ramp facility from the platform level to reach the coach. Also, it is imperative that the new compartments under manufacture should provide at least two or three locations in specially identified compartments where wheel-chairs can be locked in and passenger can move about?


Thirdly, in many stations, arrival and departure of trains are needlessly shifted from one platform to another followed by chaotic conditions of movements of the travelling public? This needs to be eliminated completely.


Fourthly, in many stations, there are overhead bridges that one has to take (walk up and down) to be able to board or alight from the train. This makes the porter to carry his heavy luggage. Why should this be so? Can't we modernize the system by either laying underground passages (in many stations these exist) or introduce mechanical contraptions like the drawbridge that will help one to cross from one platform to another?


This will eliminate the overhead walk on the bridge with luggage. If drawbridge is not practical in some place, the railways could think of horizontal movable bridges that can span across from one platform to another.


Fifthly, even in the so called "reserved" compartments, one can find unauthorised vendors, including those who carry vegetables in baskets (overhead) and selling their wares. Most of them are ticketless travellers and it is doubtful even if they buy a platform ticket to enter the station! Nexus between the railway employees and these vendors need not be over-emphasised


Sixthly, a lot of passengers simply occupy seats in a reserved compartment as also occupy the space at the passage areas of the entrance, which are a nuisance. This has to be stopped too.


Finally, if the authorities (mostly manned by the Police department) can set up booths to allocate cabs and auto rickshaws, on a queue system, who will thus not fleece the passengers, how about setting up a similar point of contact to get the services of porters?


One has to bargain with the porters in handling the luggage who surround the vehicles on arrival at the station and literally snatch the luggage! Similarly, mechanised vehicles for use by senior and invalids are not easily obtainable.


These are a few points that came to the writers' mind; we would welcome suggestions from the readers so that these can be brought to the attention of Suresh Prabhu for his definite action.


(AK Ramdas has worked with the Engineering Export Promotion Council of the ministry of commerce. He was also associated with various committees of the Council. His international career took him to places like Beirut, Kuwait and Dubai at a time when these were small trading outposts; and later to the US.)



Dr Anantha K Ramdas

3 years ago

To: Simple Indian

You are right about the Suburban trains in Mumbai. In fact, apart from Mumbai, Chennai, Kolkata and
Delhi have this facility, though
electrification was done for the
first two metros long time ago!

Inspite of the various difficulties that passengers experience, particularly in Mumbai, the suburban trains have increased load, day by day.

Yes, a lot more needs to be done, and we can be sure that Suresh babu will not fail in his quest for public service.

Simple Indian

3 years ago

While all the 7 points mentioned above are areas of concern, am surprised there is no mention of the Suburban Train travel in Mumbai - which contributes a significant amount to the Railways' kitty. To say that local train travel in Mumbai is a daily nightmare would be an understatement. Railway Ministers have often ignored this sizable section of train travellers, though over 70 lakh people commute by WR & CR in suburban trains in Mumbai every single day. Railways should be ashamed that they charge 4 times the cost of 2nd class fare to 1st class passengers, but cramped (cattle class?) conditions of travel are as bad in both classes of travel. Wish Suresh Prabhu would help improve the plight of lakhs of commuters in Mumbai, being a Mumbaikar himself.

Shri Ganesh Developers Fined for Not Executing Sale Deed

The Maharashtra State Consumer Commission has held Navi Mumbai-based Shri Ganesh Developers guilty of deficiency in service for failing to execute a sale deed, despite accepting a substantial booking amount from Bomma Ramlu.


In June 2007, Mr Ramlu had booked a flat at Sanpada’s Sector 16 in Chaurang building.


He had paid Rs5 lakh at the time of booking. Shri Ganesh Developers did not execute a sale deed in favour of Mr Ramlu. Its counsel contended that the allotment of the flat was cancelled because of non-payment of further instalments. It, however, did not file a written statement to contest the complaint. The Commission found no substance in the developer’s contention. It observed that Shri Ganesh Developers had produced no evidence to suggest that notices had been issued to the flat-buyer, Mr Ramlu, and that he had not paid the demanded instalments. “In the absence of any such evidence, the only contention that for non-payment of remaining amount, Shri Ganesh Developers cancelled the booking cannot be accepted. It is not a legal cancellation,” the Commission observed.


The Commission directed Shri Ganesh Developers to execute a sale deed in favour of Mr Ramlu within six months for the same flat or for a flat of similar measurements in the same project and hand over its possession after receiving balance amount. The Commission also directed the developer to pay Mr Ramlu Rs1 lakh as compensation and an additional Rs10,000 towards litigation costs.


‘Parking space must be provided to CHS members who are charged’

The South Mumbai District Consumer Forum (SMDCF) held that, if a cooperative housing society (CHS) levies and recovers parking charges from a member, it must provide parking space to him/ her. According to the complaint which the SMDCF was adjudicating, Yogesh Shah and his mother Asha bought two flats in the 21-storey Vardhaman Heights in Byculla in December 2007. Vardhaman Estate Corporation assured them of parking spaces for their vehicles. After the CHS was formed, the managing committee, allegedly acting at the behest of Vardhaman Estate Corporation, did not allot parking slots to them.


The Shahs then approached the Forum seeking allotment of two parking spaces. The CHS did not respond to the complaint. Vardhaman Estate Corporation contested the complaint and stated that the CHS had been formed and parking spaces had been allotted to the members.


Finally, the Forum held that a member of a CHS was a consumer under the Consumer Protection Act 1986 and could seek relief. It, however, dismissed the complaint against Vardhaman Estate Corporation. The Forum directed the CHS to allot two parking spaces to the Shahs and pay them Rs10,000 as compensation for mental agony and Rs5,000 towards litigation costs.


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