Sun TV: Release of the big-budget south Indian film Enthiran now
postponed to 24th September. If the film is a hit, benefits will accrue only
in the December quarter. The film features Rajinikanth and Aishwarya
Rai in the lead roles. The story goes something like this apparently-Rajini is a scientist who develops an android like robot with human characteristics (to help mankind) who looks like him. The robot fallsin love with Aishwarya Rai. Danny Denzongpa wants the robot to do evil things. Rajini fights to save the robot and destroys the villains using the robot (source: www.enthiran.net). It is touted to be Asia's costliest film.
Sterling Holiday Resorts: Potential buyout target. Sterling is a timeshare company established in 1986. Its website says it has 115,000 members. Interestingly, in its latest result, Club Mahindra (Mahindra Holidays) said its membership was 108,041. In November 2009, the Securities and Exchange Board of India (SEBI) directed Sterling to dematerialise about 300,000 shares of the company in the name of GIIC immediately since it had borrowed Rs50 million and repaid only Rs2,50,000.
JL Morison: Buzz is that ownership pattern to change. JL owns brands such as Bigen hair dye, Equal sugar, Zero Gravity deodorants, VO5 hair products, St Ives skin care products, and Playboy perfumes and deodorants. The promoters own 68.5% in the company (Rasoi Ltd, Hindustan Composites Ltd, Raghu Mody).
Uflex: Rights issue next month. Uflex is a flexible packaging company.
It reported a consolidated net profit of Rs605 million for the June quarter, up 20% y-o-y. The company's board recently approved changing the ratio of its rights issue to one share for every three held (four earlier) and upped the fund raising limit to Rs4 billion from Rs2.5 billion. Uflex is planning to spend Rs11.5 billion over the next two years on capacity expansion.
Indian Hume Pipe: Land bank worth is said to be around Rs20 billion.
Geodesic and Aarti Drugs: Bonus buzz.
UTI MF revises exit load under UTI Bond Fund
UTI Mutual Fund has revised the exit load structure under its scheme UTI Bond Fund. As per the revision, scheme will charge an exit load of 1% if the investments are redeemed within 180 days from the date of allotment and 0.75% if redeemed after 180 days but before 365 days from the date of allotment. The revision is effective from 09 August 2010. UTI Bond Fund is an open ended debt fund.
Central Bank of India introduces SMS facility in various Indian languages
Central Bank of India has launched SMS facility for its customers in various Indian languages. The language preferences available to the customers are Hindi, Marathi, Telugu, Bengali, Gujarati and Tamil which will be later extended to 15 languages. The customers will get a regional language SMS, based on their choice, whenever their account is credited/debited.
Oriental Bank raises lending, deposit rates
Oriental Bank of Commerce announced an increase of 50 basis points (bps) in its benchmark lending rate and up to 100 bps hike in fixed deposit rates. The benchmark prime lending rate (PLR) has been increased to 12.5% from 12% with effect from 6 August. This would make the floating rate for existing home and auto loans costlier. The bank has also increased the term deposit rates by 25-100 bps from August 5. Fixed deposit rate for 1,000 days would now attract an interest rate of 7.5%, against 6.75%. For 7-14 days maturity slab, the bank has effected a 100 bps increase to 2.5%, but in this case deposits should be over Rs1 crore. Term deposit rate with maturity between 91 and 179 days has been raised by 50 bps to 5.5%. For fixed deposits between 180 and 269 days, the new rate is 6%, up by 50 bps, while for 270 days to one year, it has been revised upward by 25 bps to 6.25%. The increase in three-five years tenor category is 25 bps at 7.25%.
Pass on 1% rate subsidy on home loans
The Reserve Bank of India (RBI) has asked banks to put in place a suitable mechanism to provide the benefit of the 1% interest subsidy granted by the government on home loans to buy a house of up to Rs20 lakh. RBI further said that after sanctioning and disbursing eligible loans under the scheme, banks will claim disbursement of subsidy from the RBI on a monthly basis. To encourage the housing sector, finance minister Pranab Mukherjee in his Budget for 2009-10, had announced a scheme under which the government would provide interest subvention of 1% on housing loans of up to Rs10 lakh for one year, provided the cost of the unit was less than Rs20 lakh. The scheme, which was initially for a period of one year up to 30 September 2010, is extended till 31 March 2011.
Telecom companies will go to any extent to convince you to go in for their product or services. But the moment you become a customer, they’ll place you at the mercy of their after sales and customer service.
There are a lot of Indians out here. Over a billion of us populate this planet. Naturally, the country is a huge market for anybody to sell anything under the sun. Be it mobiles, PCs, automobiles, bank accounts or fizzy drinks, every marketer is raking it in.
However, when it comes to after-sales service, it is a very different story.
Earlier, shops used to sell and also service products. But now, different entities take care of sales and service. That's why service standards have plummeted. Even in the case of banks, where both sales and customer service (should) be under the same roof, the treatment you get after you become a customer is more or less the same.
All telecom service centres operate between 10.30am to 6pm during weekdays. Are we back to the heady days of the mixed economy? One must admit, these centres manage to squeeze in half a day's work on Saturday. Sundays, of course, are when they rest.
So if you maintain regular working hours, and your mobile decides to develop a mind of its own and go on the blink, you face the prospect of having to leg it to the nearest service station and let your files (or emails) pile up. But better be warned. A visit to the service station is no guarantee that your device will be repaired.
I'll let you in on what happened to yours truly. Two-three months ago, I bought a Samsung mobile. Unfortunately, my son took a fancy to the device, and dropped the mobile while playing a game at home. The screen went kaput.
Now I had to read the fine print on the guarantee card. Screen damage, said the card, is not covered in the guarantee. The service centre wanted me to fork out Rs950 for a handset which cost me Rs2,500.
I had no other option, so I paid the amount. Unfortunately, the service centre did not have the required new screen. They asked me to keep my handset with them and promised that they will call me as soon as they get the screen. I waited for a week. No call from the centre. I had to phone them. Then they told me that they did have the new screen and it was promptly attached to my mobile.
But my woes were in no way over. My mobile was not getting charged any more. When I asked the service centre about how they plan to resolve this new problem (before accepting the handset), I was told that there might be a problem with my phone's battery.
You guessed it. They did not have a new battery in stock. After yet another week, I went to the service centre again, but the they still did not have a battery. Another week passed by. When I went to the service centre for the fourth time, to my horror, they told me that the problem was not with the battery, but with the motherboard of my handset. And pray, what was the cost of this motherboard? Around Rs1,200-Rs1,500. Great... I bought the handset for Rs2,500 and within two-three months, the 'authorised' service centre wanted me to spend the same amount to get it repaired.
The handset is a living proof of how easily I was fooled by Samsung and its authorised service centre. Every time I look at my handset, this thought still mocks me.
But the point is, this is not an isolated case of an errant service centre. I'm sure that you will have - or must have had - the same experience with all kinds of service centres. As soon as you enter any kind of service centre, the chaos you face will put a crowded fish market to shame. There are no indications, signboards, instructions or smoke signals on how your problem will be resolved.
If you stars are in the right position and the gods are smiling on you from the blue yonder, you might actually be able to speak to someone from the inside.
Let's assume that it is a mobile service centre that you are visiting. That elusive representative will ask you if your handset falls under the stipulated warrantee or not. If you answer in the affirmative, then you will be asked for a photocopy of your purchase bill - which, of course, you would not have thought of carrying with you.
Therefore, you have to come out of the service centre, search for a photocopy shop (it will always be nearby, since they get huge business from customers like you), get a copy and again enter the service centre.
From my experience - as well as feedback from fellow sufferers - one thing is pretty sure that unless you visit the service centre at least a couple of times, your complaint will never, ever, be resolved.
I have seen something happening all the time at these service centres. First, people plead with the service centre personnel, then they beg for their handset to be serviced and later they threaten them with some dire consequences.
But nothing works with these centres. You just have to grin and bear it. You are left with no other option but to get your mobile device serviced from your friendly neighbourhood mobile mechanic, tearing up your guarantee card into a zillion pieces in the process.
Why then, does the customer have to suffer at the hands of these 'authorised' service centres?
Am I being a conspiracy theorist, or does this have something to do with the business model of these companies?
Many moons ago, in my hometown, there were shops which sold all kinds of electronics goods. From different companies. But they serviced them as well. There, the shop-owner never treated any sale as a one-off deal. The customer was a lifetime patron. This may be the secret behind the success of these shops, despite competition from 'authorised' dealers located all over the place. Are the mobile handset companies listening? Are they even bothered?
(This is the first part of a two part-series)