Over 0.37 million complaints have been received by the banking ombudsman during past five years. The highest number of complaints, 102,000 were against State Bank of India. The data received in response to an RTI application shows that 370,543 complaints have been received by 15 banking ombudsmen between 2009-10 and 2013-14.
During 2013-14, 76,573 complaints were received against public sector, private and foreign banks operating in the country; the maximum number of complaints—21,206—was against largest bank State Bank of India. Among the foreign banks, Standard Chartered recorded the highest number—3,357—of complaints, while the least number of complaints were against BNP Paribas, State Bank of Mauritius and JP Morgan Chase Bank National Association—one complaint each. In the private banks category, ICICI Bank recorded the highest number of complaints—5,325—during 2013-14.