Maharashtra State Consumer Commission ordered Air Arabia to pay Rs3.79 lakh compensation to an air passenger who lost one of his four bags on a Sharjah-Mumbai flight in 2005. The compensation included Rs3,800 as expenses incurred for repeat trips the complainant made to retrieve the bags.
The complainant, Dr Ashok Kataria, a Walkeshwar (Mumbai) resident, submitted before the Commission that he had travelled to the city on the flight on 15 July 2005. He alleged that when he and the co-passengers tried to enquire about the lost baggage, they did not get a satisfactory reply. When some bags were recovered, the airline offered to pay Dr Kataria a compensation of Rs860 for every kilogram of baggage lost, while assuming the weight of the bag was 30kg.