Consumer Issues
Find Your Lost Mobile Phone
Take these steps now so that you can locate you mobile phone, if ever you lose it
Lost your mobile phone? Your first step is to take help of the police. To do that, you will need the purchase bill. So always keep it safely. You will need it while filing a first information report (FIR) at the police station. In addition, insist on filing an FIR instead of a missing information report (MIR). This is a long-drawn process and there is no guarantee of finding the lost object. Hence, you should act immediately on buying a phone and create options for locating it, if ever you lose it. If you are using a smartphone, you can take various precautions beforehand. You can then install an app, most of which are free, that would help you to locate your device, or even lock and erase all data, from a remote location. 

If you are using an Android...

1. Install Google Android Device Manager from the Play Store. This is a free app and requires you to just link your registered Gmail ID from the device. It can help you locate your device, re-set the lock screen PIN and also wipe all data, if required. The only issue with this app is that it requires a data connection device and GPS to be activated.
2. Avast! Mobile Security: This is basically a free anti-virus app with additional features like anti-theft and privacy advisor. Its features like anti-virus and anti-theft can be made invisible; thus providing an additional level of security. Avast! Anti-theft component is invisible (stealth mode) to thieves and allows you to use remote options (via web or text messages) to locate your handset.
3. Plan B: This app is a real blessing, in case your mobile is stolen. It can be installed on your phone even if it is stolen or lost. All you need to do is access the Android Play Store from a PC and install the app on your device. Once Plan B locates your mobile, it sends an email with location information of the device to your registered Gmail ID.

If you are using an iPhone... 

Life is much easier for an iPhone user. In case the device is missing or stolen, you just have to log in to your iCloud account. From here, you can trace your device, if you have enabled the ‘Find My iPhone’ service. If the mobile handset is not switched off, you can either play a sound, or send a message, lock it or wipe all data. Just remember that you will have to lock your device immediately; else the thief may disable the ‘Find My iPhone’ feature. 

If you are using a Windows Phone…

Microsoft has introduced the software, ‘Find My Phone’, that helps to locate, lock or wipe data from a Windows mobile device. This free service, on can ring, lock or erase your Windows Phone, or show it on a map from any Internet-connected computer. All you need to do is to sign into your Microsoft account to use the software. However, remember, you will need to enable the feature to automatically save the location every few hours or use push notifications. There is a limit of 15 text messages over three days to use SMS with a Windows Phone. However, for push notification, there is no limit. 
Retrieving a lost mobile phone using the IMEI number may not work all the time. One, the process to track the device with IMEI is not simple; second, thieves may easily change the IMEI number. Most of them immediately take out the SIM and throw it away and then sell it to their regular buyer including, but not limited to, a pawn shop for as low a sum as Rs500. 


The Right To Bear Arms
What if it had happened to your daughter?
In some countries, especially in the USA, every man has a constitutional right to carry a gun. A firearm, as it is called. The Second Amendment to their Constitution allows it. So, does one have the right to bare arms? Especially a child?
The right to carry weapons has a chequered history; in fact, religion had a lot to do with it. However, a bit of morality policing, parading as cultural and ethical imperatives, and the use of a pun, are fodder for this article. As does a recent newspaper report on chief minister (CM) Devendra Fadnavis’ observations in the Maharashtra Assembly. 
Does one have the right to bare arms? In other words, can a person, or a girl-child, expose her upper limbs, above her elbows? Can she wear a sleeve-less dress to a party?
Mr Fadnavis’ very legitimate grouse was against the social boycott of a couple in a Maharashtra village. The woman, obviously well-educated, wore jeans. The old fogies in town would have none of it. The female must be kept under everyone’s thumb, they reckoned. Finding fault with her, or anyone else’s, clothes is easy. Attacking the weakest is the bully’s only weapon.
Mr Fadnavis is bringing in a new law to stop this harassment. Although it is akin to another excellent piece of Central legislation, The Protection of Civil Rights Act, 1955 and, therefore, on shaky ground due to similarity, the proposal adds new teeth by introducing harsher punishment and greater spectrum.
Back to the child with the exposed biceps. She was a pre-teen at a party. The school authorities baulked at this show of what they called ‘exposure of sexual objects’. The school, they said, had dress codes and this was a violation.
Now you be the judge. 
What if it had happened to your daughter? Do school dress codes apply when kids wear party dresses to dances? Even if the party is at school? 
The school had its way. The child put on a coat. The mother, however, is soldering on. She has a beef with the ‘sexual’ connotation being applied to a child.
Ankles were hidden in Victorian times. They were considered objects of arousal. Yes, ankles. And now, upper arms. Makes the fashion industry’s theory, of the shift of the erogenous zone, sound legitimate. Today, however, anklets are fashion statements!
What this boils down to is the perception of individuals. What is sauce for the goose is not necessarily sauce for the gander. Would bare mid-riffs call for censure of cholis? Or bare backs? Is back-polishing a cosmetic exercise or a lure? Surely, this attire exposes a lot more than a pair of jeans and a blouse. 
Or is it that the village panchayats want to decide who wears the pants in the family, literally? To call them ‘moral police’ is incorrect terminology. Morality policing may be apt. The guys are no more moral than the next man. In fact, they might see lewdness where none exists, except in fossilised mind-sets.
Courts have wrestled with these problems through the ages. What constitutes obscenity is yet to be defined. What might seem immoral to a hide-bound 60-year-old may not be worth a second glance to a teenager. That the bare-armed kid was hauled up in America, a land that is touted as a Mecca of freedom, is even more intriguing. 
Once again, we find ourselves in the ‘reasonableness’ territory. Who decides what is correct and what is ‘sexy’? Do all people find the same clothing equally offensive and repulsive? Most likely, the true reason is the opportunity of misusing authority beyond the terms of reference. 
Fortunately, on the 7th of July last year, the Supreme Court of India came down heavily on misguided zeal. It said that khaps and panchayats must mind their own business and not interfere with the basic fundamental and human rights of individuals. 
Power to Mr Fadnavis’ arm, open or clothed!  


Net Neutrality: Will Modi act to save the internet in India?

The heart of Net Neutrality debate is simple. It is not the pipe, but that which moves through the pipe, that creates value. Will the 'digitally empowered' Modi government apply its mind to the issue?


In a country where the Prime Minister is using every social media platform to reach out to his people and crying out aloud about his intention to empower every Indian through digital initiatives, his government is working very hard to do everything to kill digital India. Minister Ravi Shankar Prasad’s Ministry of Telecom and the Telecom Regulatory Authority of India (TRAI) has put aside public interest and Prime Minister Narendra Modi’s call for “minimum government” in how people access the internet on the issue of “Net Neutrality”. 
The internet is a network of networks linking billions of devices, including all your computers and mobile phones to those of others across the world. However, the TRAI in an amazingly creative initiative, in a consultation paper on Regulatory Framework for Over-the-top (OTT) services released on 27 March 2014, is redefining the internet as over-the-top (OTT) communications, OTT media, e-commerce, internet cloud services, social media and web content. The TRAI, left to itself, plans to slice up these into individual parcels and license and  regulate the internet. This means TRAI and the telecom industry want to favour one kind of content or media over the other on the internet.
The internet industry has grown because it has remained agnostic to the media and content consumed by its customers across the network. This unique property of the internet was first described by Prof Tim Wu as net-neutrality. Net-neutrality enabled a symbiotic relationship between those who produced content and media with those who merely transmitted it. Had the internet chosen to be parasitic to content and media creators by censoring, throttling or restricting the media or content transmitted through it, it would not have grown to the extent it has today. 
To consider content and media creators as customers is confusing the Business Model. Content and media creators cannot be customers of internet service providers (ISPs) and telecommunications service providers (TSPs). Rather, they ought to be partners who help them grow the internet.
The Business Models
Telecommunications service providers or TSPs and internet service providers- ISPs offer access to internet to those who pay them subscriptions. At different costs, subscribers can gain faster access to any media or content on the internet. Suscription plans provide you choice to access “unlimited” content or media or restricted by a volume per month. However, your choice of speed already restricts the maximum volume you may consume per day.
For those of us who have low budgets, there is a plan of slower speeds and restricted volume. For those who needed the speed or larger volumes, there are pricier plans. For many of us, internet has become a way of life, and we have different plans from different service providers to match the needs to access internet across our multiple devices from laptops to mobile phones. For many, who barely use internet, affordable access at cybercafes or on mobile phones is all that is needed.
The internet access has penetrated across India slowly but steadily as it brought value to those of us who consume it. The value has come from the content and media that various devices connected to networks on the internet have to offer. This value has been the nectar that attracted us to the internet. It is not the pipe but that which moves through the pipe that creates value. Just as access to anyone you wish to speak to being at the other end of the phone and not the phone line that creates value. 
Just as your use of Gmail brings business to Google, or your posting videos brings revenues to YouTube or your profiles on social media sites earns them revenues, the content and media on internet created by developers of various websites creates revenues for the TSPs and ISPs. Those who created this value have therefore, caused the internet to grow. If the number of websites on the internet is caused to shrink to a few dozen or even a few thousand, the internet will lose almost all of its value. 

The business model of ISPs and TSPs offers the value of internet to us by creating and delivering net-neutral access to the internet. To ensure revenues beyond the costs, they can either offer internet access to the few, who pay huge subscription costs or offer the value proposition to the many, who pay small or nominal costs. Those creative and entrepreneurial ISPs and TSPs, who want to build the internet and increase the market pie, might even consider offering free hosting of content or media much the same way as Gmail offers free email. Those subscribing to access the internet would more than adequately compensate their costs for this.


What happens when ISP’s and TSP’s fail to recognise their customer, what value they offer them, or what is their business model itself? What happens when the ISPs and TSPs fail to recognise the content and media creators as their partners to grow the internet?  Such ISPs and TSPs, who either are misadvised or have become greedy, will kill the goose that lays golden eggs, by providing access to a few websites rather than to the internet as a whole. The offering of or Airtel Zero in India is exactly like this. They promise free access to sites of their choosing under the guise of digital inclusion. 


What they are doing is killing the internet, site by site and ensuring the digital exclusion of India from the internet. They are ensuring that the websites they exclude will no longer be able to reach out to their audiences in India or in fact anywhere across the world.  They are ensuring that the goose that laid golden eggs for them as well as the rest of the economy is destroyed in one stroke.


The Law and Public Interest


It is strange that Minister Ravi Shankar Prasad, a distinguished lawyer himself, has missed to see the ISP’s and TSPs violating the provisions of the Monopolies and Restrictive Trade Practices Act, 1969 (MRTP) and the Consumer Protection Act, 1986 (CPA).
Restrictive trade practice under Section 2(1)(nn) of the MRTP means any trade practice, which requires a consumer to buy, hire or avail of any services as a condition precedent for buying, hiring or availing of other goods or services. Any requirement to make any payment to any TSP, ISP or any other intermediary in order to allow your website to become accessible to all on the internet on equal terms constitutes restrictive trade practice. Any requirement to make any payment to any TSP, ISP or any other intermediary in order to view any website of your choice on equal terms is also restrictive trade practice.
Unfair trade practice as defined in 36A of the MRTP and 2(r) of THE CPA. Unfair trade practices include: 
false representations that the services are of a particular standard, quality or grade; 
representations that services have performance, characteristics, uses or benefits which such services do not have; 
representations that the seller or the supplier has a sponsorship or approval or affiliation which such seller or supplier does not have; 
false or misleading representations concerning the need for, or the usefulness of, any goods or services; 
materially misleading the public concerning the price at which services, have been or are, ordinarily sold or provided, permitting the sale or supply of goods intended to be used while knowing or having reason to believe that the goods do not comply with the standards prescribed by competent authority relating to performance, composition, contents, design, constructions, finishing or packaging as are necessary to prevent or reduce the risk of injury to the person using the goods; 
refusing to sell the goods or to make them available for sale or to provide any service, if such refusal is intended to raise, the cost of those or other similar goods or services. 
Making representations of “free” or “zero” internet plans when providing a boutique of websites are unfair trade practice. So is providing a few websites while creating misleading representations of providing internet access or about the utility of the free plans is also unfair trade practice. Display of “internet” in the domain name (, for example) when the organisation neither owns nor administers the internet is unfair trade practice. Offering websites knowing they are not the internet or slicing up the internet based on content or media, knowing that such does not comply with the standards placed by the World Wide Web (WWW) Foundation or the founder of the WWW, Tim Berners Lee, is also unfair trade practice. Refusing to sell the full internet knowing well that such refusal will raise the cost of internet packages is unfair trade practice.


Section 2(1)(g) of the CPA provides that, “deficiency” means any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance, which is required to be maintained by or under any law for the time being in force or has been under taken to be performed by a person in pursuance of a contract or otherwise in relation to any service.


Promising the internet and delivering a few sites is deficiency. Claiming net-neutrality and providing differential pricing, speed or access to different websites is deficiency.


Telecom service providers in India and now the TRAI with them are in violation of fair trade practices. 
Public interest would be protected, as per the Monopolies and Restrictive Trade Practices Act, 1969, if the ability of the public as purchasers, consumers or users of the internet is protected. Public interest would be protected when no unfair terms of supply or schemes that prevent or restrict competition are allowed. Public interest is protected when it is impossible for private interests, either alone or in combination with any other such persons, to control any part of the market for internet based goods or services.
What should be done?
The government should be slapping the MRTP and Consumers Act on both TRAI and those TSPs and ISPs indulging in monopolistic or unfair trade practices. It should be reconstituting the TRAI and the Ministry of Telecom to incorporate those who are not burdened with private interests, better still with those who promote public interests. It should initiate an audit by the Comptroller and Auditor General (CAG) and an inquiry by Central Bureau of Investigation (CBI) into the serious compromise of public interests by the regulator who should have upheld the public interest.
As consumers of the internet, you should file a consumer complaint with the District Consumer Forums in your district. State in your complaint what service you consume from your service provider. Use the description above to identify and specify the unfair trade practice, a restrictive trade practice and the deficiency in service provided by your TSP/ISP. If you would like to ensure fair practice of being able to access any website on the internet on equal terms or to be able to make your website be visible to anyone in the world without any restriction, it is time for you to stand up to the unfair trade practices of the TSPs and ISPs.
When net-neutrality was threatened in the US, President Obama himself took a stand and did all he could to ensure net-neutrality was not compromised. 
(Dr Anupam Saraph is a Professor, Future Designer, former governance and IT advisor to Goa’s former Chief Minister Manohar Parrikar and the Global Agenda Councils of the World Economic Forum.)



Ankur Bhatnagar

2 years ago

Very nice article. I always thought that the CPA ought to apply if Airtel charges higher payment for VOIP usage. As a consumer, I buy "internet service" from the ISP (Airtel). Internet service means ability to send and receive IP (technical term: Internet Protocol) data packets. According to the standard internet, the data packets could originate from/destined to any IP client/server across the world.

Now, if the ISP (Airtel) tries to 'sniff' my packets and determine them to be carrying voice (thus Voice over IP), firstly, it violates my privacy. Secondly, (if I am not paying their illegal charge for VOIP) if they block those packets, they are being deliberately deficient in providing me the Internet service for which I am paying.

I am glad to see this article that cites actual laws to make the case for net neutrality. Thank you.

We are listening!

Solve the equation and enter in the Captcha field.

To continue

Sign Up or Sign In


To continue

Sign Up or Sign In



The Scam
24 Year Of The Scam: The Perennial Bestseller, reads like a Thriller!
Moneylife Magazine
Fiercely independent and pro-consumer information on personal finance
Stockletters in 3 Flavours
Outstanding research that beats mutual funds year after year
MAS: Complete Online Financial Advisory
(Includes Moneylife Magazine and Lion Stockletter)