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Out of the 2,541 complaints, the banking ombudsman from Kerala examined and settled most of them, leaving a mere 5.7% remaining to be closed
Thiruvananthapuram: There has been a 22% increase in complaints received by the banking ombudsman in India's southern Kerala state this year, reports PTI.
A total of 2,541 complaints were received in the year ended on June 2012, compared to 2,077 in the year-ago period, according to FR Joseph, Banking Ombudsman of Kerala, Lakshadweep and Mahe.
Vast majority of complaints has been examined and settled, leaving a mere 5.7% remaining to be closed, Joseph told reporters.
In category wise, the largest number of complaints (27.5%) pertained to loans and advances including educational and housing loans. Complaints relating to credit, debit ATM cards accounted for 14.1%, he said.
The increase in receipt of complaints was recorded by all the districts in Kerala except Palakkad, Malappuram and Wayanad.