While there is so much focus on good governance, is it not strange that this never seems to cover the outright lies and exaggerations in their advertising?
Two brand new statutes—the Companies Bill 2012 and an ordinance to amend the SEBI (Securities & Exchange Board of India) Act are supposed to usher in better governance, accountability, transparency and, of course, higher social responsibility among Indian companies. Why is good governance and ethical behaviour only about financial disclosures? Why is it never about the blatantly false and misleading advertising messages that companies beam daily to their largest stakeholder—millions of consumers?
As we go to print, Hindustan Unilever (HUL) is at war with Colgate over a claim that its Pepsodent Germicheck is ‘130% behtar’ than Colgate, when it comes to killing germs. Oh really? Had HUL made such a precise claim about its sales numbers, it would be true, of course. But, when it comes to the products it hawks, it is almost the norm for HUL—as well as the biggest names in the business such as Colgate, P&G, L’Oreal, Garnier, Marico and many others to make preposterous claims about benefits or features that are patently false, unworkable or impossible to prove. Often, these are supported by selective quotes from irrelevant, unreliable or old studies.
Unfair and Unlovely
Actor Nandita Das’s star power has drawn media attention to ‘Dark is Beautiful’. As a member of the complaints committee of the Advertising Standards Council of India (ASCI), I fully support the claim that the advertisements for fairness creams end up corroding the self-worth of people by their pitch that fairness determines a person’s appeal, attractiveness and value in society. What is worse, the promise of fairness is itself false. Women have used Fair & Lovely for almost 30 years; they should have become really fair by now, have they?
None of the fairness products has qualms about throwing fake numbers. Consider Vaseline Fair White Lotion. The advertisement said “4 out of 5 Indian women use Vaseline Healthy White because it makes their skin fair instantly.” Is that credible? How many women have even heard about this product? And, it goes on to claim it will make them ‘instantly fairer’? There is more. The advertisement went on to say, “It has minerals that make the skin 4 times fairer instantly.” Safe to say this is a whopping lie, delivered with a blend of marketing élan and scientific precision!
Funnily, even consumers of HUL and scores of other cosmetic majors, hawking fairness products, do not hold them to their promise. They probably live in hope so long as the creams and lotions smell and feel good, have moisturising properties or take away some tan. Fortnight after fortnight, the complaints committee at ASCI upholds complaints against manufacturers of fairness creams, but they simply drop the particular advertisement and bounce back with another campaign that makes a similar set of false claims.
Unfortunately, there aren’t enough complaints. Maybe Women of Worth (WoW), the group that has launched the campaign, should have a more focused drive to file complaints against advertising that links fairer skins to the ability to attract men or succeed in a job interview. Or publicly challenge companies to prove their claims.
If that weren’t enough to make women insecure, the personal-care industry has begun to create similar insecurities among men too. Wouldn’t good governance advocates and independent directors on these companies be outraged if such claims were made about corporate performance?
In the past few weeks, you wouldn’t have noticed a glowing Sonakshi Sinha gliding across a bright yellow spray of turmeric powder. The product is FEM ‘herbal’ bleach from Dabur touting the ‘goodness of turmeric’. Well, turmeric has many antiseptic and anti-inflammatory properties and curcumin helps fight cancer cells. But it does not bleach. In fact, there is nothing herbal about FEM, it is a regular bleach and ‘herbal’ is added to the brand name! But by attaching herbal to a brand name and adding a pinch of haldi to the bleach, Dabur has been allowed to launch a variant of bleach, making wildly exaggerated claims.
Remember Deepika Padukone who liked to prance around recommending a ‘champi’ with Marico’s Parachute hair oil? Well, she has apparently moved up to Parachute Advansed Tender Coconut Hair Oil for her ‘hair massage’—no champi for Deepika anymore. But tender coconut oil? Really? The product is 80% mineral oil (itself a misleading term because the ‘oil’ is usually paraffin) and 20% vegetable oil, of which some portion may be tender coconut oil. Who are they kidding? But then, the product itself passes the low threshold of the Bureau of Indian Standards (BIS) and can claim adherence to the ‘laws of the land’. Incidentally, doctors like Prof BM Hedge tell us that pure, virgin coconut oil provides a slew of amazing benefits which are falsely conveyed by images of oil extracted from bright green, tender coconuts.
Deliberately weak government regulations permit all companies to make false claims and nothing has changed since the 1990s, when HUL was embroiled in controversy over RIN detergent bar claiming the ‘nimbu shakti’ with powerful visuals of lemons, when all it contained was lemon fragrance.
Cosmetics and personal-care products only pick your pocket by holding out hope and promise through perfumed lotions and beautiful advertisements. What about the lies beamed at mothers, persuading them to buy sugar-loaded products packed with synthetic flavours and additives that promise the goodness of ‘real fruit’? Or those claiming to make children smarter, taller and more intelligent, when the only real benefit comes from the milk in which these high-sugar powders are mixed? Often, these advertisements quote dodgy ‘research studies’.
In one massive advertising campaign, GlaxoSmithKline tried to promote Rota virus vaccine by creating a fake fear psychosis among parents and attempting to make it one of the mandatory vaccines for children. In that particular case, it was a doctor who complained; but, in almost every instance involving top MNCs, it is competitors and not consumers, researchers or experts who expose the lies in the advertising message. Generally, all that happens is that complaints are upheld and the advertisement is dropped; often, they cannot be upheld because the companies widely exaggerate generic benefits of certain foods making it hard to label them as outright lies. But, by then, the damage is usually done.
White goods companies are notorious in claiming power saving. Many of them are unable to back the claim when complaints are filed and quietly withdraw or modify the advertisements. Some insert ‘supers’ or clarificatory text at the bottom of the moving picture to technically comply with ASCI rules, knowing full well that viewers rarely focus on static text if the moving image is engrossing enough. Powerful and evocative advertising, carpet-bombed across channels in concentrated bursts, is remembered long after it is withdrawn following complaints.
For the purpose of this article, I am not even talking about many dubious products promising to help you grow hair or lose weight, control blood sugar, cure diabetes, etc, which are beamed in half-hour ‘infomercials’ by hiring well-known actors to anchor and endorse them. Many of those fall squarely under The Drug & Magic Remedies (Objectionable Advertisements) Act or they need to be hauled up by the Food & Drug Authority or the newly formed regulator FSSAI.
Just look at the collective mischief done by listed firms which rank high on any list of well-governed companies and have powerful boards. Do the boards of these companies ever think of the falsehoods peddled daily by their core products? Isn’t this a part of good governance and corporate social responsibility too?
Sucheta Dalal is the managing editor of Moneylife. She was awarded the Padma Shri in 2006 for her outstanding contribution to journalism. She can be reached at [email protected]
As an economy, India may not a tiger. But having bet on India, FIIs are surely riding one
Raj Pradhan discussed six problems that policyholders face and gave tips to overcome these problems. He also informed citizens of the Foundation’s free Insurance Helpline and how to use it effectively for solving frequently observed problems, to a packed hall in Moneylife Foundation’s 177th seminar
Buying life insurance as an investment tool may lead to poor returns and a lot of grief. Often savers don’t do the correct analysis and fall for the pitch of insurers. This includes senior citizens. Then there are other cases where fraudulent selling is involved with inducements such as offers of “interest-free loans”, gold coins, mobile tower rent or sharing the rewards of a contest. In such cases, the victims’ downfall is precipitated due to greed. These are some of the real-life cases we go to know from Moneylife Foundation's Insurance Helpline. The Helpline has received a huge response and offered us insights into the most common problems that people face with their life and health insurance. In a unique event, Moneylife Foundation’s Raj Pradhan shared the insights from the Helpline with the Foundation members.
Mr Pradhan pointed out that it is not always easy to prove mis-selling and hence making the insurance company refund your premium is not easy. But, Moneylife Foundation Insurance Helpline has successfully done it for 17 policyholders for amounts ranging from Rs20,000 to Rs4 lakh.
The Helpline came across several cases of senior citizens falling victim while buying life insurance? Why do they buy life insurance at an advanced age? You do not need any life insurance after retirement and hence please stay away from all life insurance products. In one case we are pursuing, the senior had bought a child plan! Many people used the Helpline cases to ask about surrendering a policy. Moneylife does not recommend blindly surrendering one’s insurance policy. It may be a second blunder after buying a wrong policy. Read Moneylife cover story for more information - Life Insurance: Surrendering policy? Think again
After discussing life insurance, Mr Pradhan went on to discussing health insurance or Mediclaim. These pose more complex problems. Policies differ in their wordings on room rent limit. Some will prorate the hospital bill if you entail higher room rent service. But others may prorate even though the policy requires that the charges be limited to the charges applicable to the entitled room category. If you are aware of it, you can fight for your rights.
Another problem for policyholders, explained Mr Pradhan is that Third-Party Administrators/insurers make a mockery of preferred provider network (PPN) rates. For standard procedures, the network hospital and TPA/insurer should have agreed rates and there is no reason for the insured to pay from pocket. Yet, there are numerous cases of hospital bill much higher than TPA/insurer approved rates. Mr Pradhan advised that it is in your interest to find the hospital rates in advance and know the TPA/insurer rates in case of pre-planned surgeries. That way you will be protected from the farce of PPN rates as hospitals on network do not necessarily mean that rates are sacrosanct. The event ended with a lively discussion question answer session by the audience.