Everonn launches ‘Edupreneur’

Everonn Education Ltd has launched Edupreneurs a novel project to promote people with entrepreneurial skills. Everonn Edupreneur targets 1,000 locations.

Everonn will be able to effectively address the issue of standardised content and course delivery by experts which will ultimately help students to overcome the hitherto existing gaps in learning. Each of these new education centres to be run by Edupreneurs will provide teaching content catering to students from pre-School to B-School. Through a carefully planned selection process, Everonn will mobilize Edupreneurs from cross sections of first and second generation business entrepreneurs. They will be Everonn's Ambassadors of Learning. Everonn will employ a combination of tools from the brick and mortar format to technology platforms for delivering content for which the VSAT network will form the backbone.

The VSAT-based education provides an ideal solution to the perennial shortage of teaching staff and will ensure a consistent learning experience through programming from a single location that can be beamed to multiple centres.

On Friday, Everonn Education declined 0.95% to Rs599 on the Bombay Stock Exchange, while the benchmark Sensex closed 2.31% down at 19,242.36 points.

User

Opto Circuits’ subsidiary Cardiac Science introduces Burdick ECG devices

Opto Circuits India Ltd's wholly-owned subsidiary Cardiac Science Corporation has added two electrocardiographs (ECGs) under its Burdick brand.

The ECGs, available only in the US, deliver built-in, bi-directional communication so that customers can connect to leading electronic medical records (EMRs).
The Burdick 8500 ECG features a user friendly interface, multi-angle seven-inch widescreen, adjustable protocol settings, and colour display to make reading the continuous waveform data easy.

The Burdick 8300 offers similar performance, connectivity, reliability and workflow in an economic package.

Both ECG devices clean the ECG waveform before it is measured and analysed by the Glasgow Royal Infirmary (GRI) algorithm. With more than 30 years of continuous refinement, the GRI algorithm is the first and only to consider five clinically significant variables-including gender, age, race, medication, and classification-to interpret patient data.

On Friday, Opto Circuits gained 3.82% at Rs269.05 on the Bombay Stock Exchange, while the benchmark Sensex closed 2.31% down at 19,242.36 points.
 

User

Airtel’s daylight robbery! Activates VAS service when subscriber calls for checking balance

The subscriber was told to dial *121# for checking balance and validity of his mobile number, but when he did it, Airtel promptly deducted money from his account for activating ‘Hello Tunes’

Even as Bharti Airtel Ltd has become India’s largest telecom operator, the growth has given rise to many problems, not for the company but for subscribers. The number of complaints from subscribers against Airtel is growing phenomenally across the country (Also read: ‘Mystery charges’ in your mobile bill? You are not alone http://www.moneylife.in/article/78/11125.html;  Airtel calls for ‘dues’ that it says it forgot to bill earlier  http://www.moneylife.in/article/78/11071.html). Most of the complaints are related to wrong billing, automatic activation of value added services (VAS) and thus deduction of money from accounts.

However, here is a strange case where one subscriber was asked to call *121# to check the balance in his account and the validity of his subscription. But, when he dialled the given number, Airtel promptly deducted Rs30 from his account for activating ‘Hello Tunes’ services. What is stunning in this matter is the subscriber received two emails with different utility of the number *121# from Airtel’s customer services!

The subscriber, Pradeep Nayak, wrote a mail to Airtel after the mobile operator activated ‘Hello Tunes’ services and deducted Rs30 from his account. He received an email from Sudha N, Customer Care, Bharti Airtel Ltd, which says, "We would like to inform you that, you may dial 543211 from your Airtel mobile to activate the Hello Tune service. We request you to maintain a minimum balance of Rs30/- and song downloading charges will be Rs15. Further, we request you to dial *121# to check the balance and validity."

In the second email, Karthik, the other customer care executive from Airtel, says, “We regret to inform you that the balance has been deducted from your account for the activation of Hello Tunes on your mobile number. Further, we would like to inform you that the same has been activated on your mobile number by dialling *121#. Also, we regret to inform you that there is no provision to refund the same since the same has been activated from your end."

The question is who among the two customer care executives is telling the truth and for what exactly is the number *121# being used by Airtel? We are still waiting for the answers from Airtel. In fact, the company officials have not even bothered to send an acknowledgement to our emails.

Anyway, as per our information and past experience of this writer, the number 121 is used by Airtel subscribers for queries like new schemes, billing plan and VAS information. Since this is an interactive voice response system (IVRS), the subscriber has to mandatorily listen to instructions and follow it to get information out of it. When someone adds * or # before or after the given number, while calling from a mobile, it is supposed to reach the service provider’s computers through unstructured supplementary service data (USSD) protocol.

Mostly Airtel uses ‘12345’ as standard ending number for its customer care services. For example, for Mumbai subscribers 9892012345 is the customer care number for post-paid subscribers.

In the above-mentioned case, Airtel had even asked the subscriber to provide a landline number for quicker response! We all know that Airtel also provides landline phone services. However, asking a mobile subscriber to provide a landline number for quick response seems very odd and unheard of in the telecom industry.

 

User

COMMENTS

B V KRISHNAN

5 years ago

I too had several harrowing experiences with Airtel. Unlike other tecom companies, Airtel has a inter-active system for attending to customer complaints. You have to go on pressing buttons and listen to their ads in between, and if by chance you press the wrong button, you end up getting some other service. By the time you get to talk to their customer care executive, you have to make at least 5 attempts. They are supposed to have "nodal" and "apppellate" officers. But these are bogus numbers, because when you dial them, you end up dealing with the same inter-active system. On the whole, while dealing with Airtel, only one party gets richer - that is Airtel.

Arvind

6 years ago

I have received several messages on my airtel prepaid mobile "thank you for choosing hello tunes.You have been charged rs.30 for 30 days", "your airtel friends chat service has been renewed" and ""you have been charged rs 15 your hello tune has been changed to tere bin. To hear your hello tune call 57878" even though I have never applied for these "services". I won't publish my mobile number here (for fear of receiving more junk calls) so have emailed airtelpresence directly but have not received any response. I had also applied for DND service but I still get junk messages from airtel, property developers and others everyday. This company has no ethics. Airtel is clearly out to steal from their customers because complaints on this issue on internet forums go back to 2009. In any developed country, they would have had a class action suit filed against them. I would be interested if any law firm or activist citizens would like to take up this cause against this company.

REPLY

jagadesh

In Reply to Arvind 5 years ago

I have received several messages on my airtel prepaid mobile "thank you for choosing Talk2 Sachin Tendulkar.You have been charged rs.30 for 30 days", even though I have never applied for these "services". I won't publish my mobile number here (for fear of receiving more junk calls) so have emailed airtel presence directly but have not received any response. I had also applied for DND service but I still get junk messages from airtel, property developers and others everyday. This company has no ethics. Airtel is clearly out to steal from their customers because complaints on this issue on internet forums go back to 2009. In any developed country, they would have had a class action suit filed against them. I would be interested if any law firm or activist citizens would like to take up this cause against this company.

Bharti

In Reply to jagadesh 5 years ago

Use Twitter to spread your anger at Airtel. Send tweet to @airtelindia @Airtel_Presence and use #Airtel. write one sentence each time. Sent multiple tweets to these two handles and do not forget to use the hashtag #. Who knows, you may get a response from #Airtel sooner than later. The cust service team is quite active on Twitter than in person or on telephone. All the best.

NANDAKUMAR

6 years ago

During my conversation with one of the Manager in Airtel Customer support, he agreed that they activate these services without subscribers' consent. This is how these companies become rich. not by genuine services

moonwalker

6 years ago

i said goodbye to airtel loong time back and i'm sure after introduction of mnp many more are gonna leave...personally i prefer tata docomo and their 3g services too have been impressive...

Meghana

6 years ago

We have decided to move to MTNL in Mumbai once Mobile Number Portability (MNP) comes here. Airtel and most privately run companies are the same. Vodafone seems to be the only exception though, in Mumbai.

Dinesh

6 years ago

I have been a customer of Airtel for a few months now, and based on my experience this article is 100% fact.

I have been fighting tooth and nail with Airtel for adding VAS to my phone literally every month. The deduction is anywhere between Rs 10 and Rs 30.

Airtel hopes that customers do not notice this deduction or even if they do would be lazy to get it removed.

If a customer decides to call Customer Care to get the fraudulently added service removed, he/she is put on hold for several minutes. the charges for which he/she has to borne (calling Airtel Customer cares costs Rs 0.50/3 minutes)

It is absolutely clear this is a strategy being employed to make money through fraudulent, unethical means.

I have in my possession a repository of more than 40 emails that I have exchanged with Customer Care urging them to remove VAS added unethically and refrain from doing so further on.

In my case, to get services added I didnt even have to dial *121# on my Airtel phone!!

airtel presence

6 years ago

Dear All,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at [email protected] with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team

REPLY

MDT

In Reply to airtel presence 6 years ago

@Airtel Customer Service Team ....Thanks for waking up. But before writing the story we had sent an email to you and those in Bharti Airtel's corporate communications dept. Till date there is no reply. So first learn to reply or at least acknowledge the mails you receive and then go and post your problem solving comments.

Dinipc

In Reply to MDT 6 years ago

Sir - they haven't woken up at all. This fraudulent message posted by Mr Rakesh Kumar (how genuine is that sur-name?) has all the ingredients of a typical Airtel pot-boiler. I emailed them with my complaint - and guess what - no answer. This company is a sucker for money. May they die their death soon enough.

krish

6 years ago

IN THIS COUNTRY, NO COMPANY, HOWEVER WHITE-WASHED ITS IMAGE IS OR HOWEVER BIG A NAME IS, IS CLEAN! TATA-INDICOM DID THE SAME WITH CLIP RECENTLY ON ITS OWN!
BECAUSE BECAUSE OURS IS A COUNTRY OF ROGUES & RASCALS MENTALITY FROM TOP TO BOTTOM!

chandrakant

6 years ago

what is the solution to stop this LOOT?

vinod gupta

6 years ago

chor hai it happened with me also, the call centre told me that they will stop the service but not refund. but when i threatened that first u stop my hello tunes and don't worry about the 20 rs i will take more than thousand times from the company submitting written complaints to consumer court and TRAI
the balance was refunded in my a/c within 5 minutes, but think of the case they are looting our innocent customers who even do not know how many services they are charging
loot machi hai some time i have come through people saying that they charged for rs 100 and balnce reduced to 14
please aware ur close ones and help fight this chors

B V KRISHNAN

6 years ago

Airtel is shylockian in its dealing with customers. Thank god they are not monopoly. They are also officious and in-sensitive in handling customer complaints

Akhil Arora

6 years ago

This rip-off has been going on for quite somewhile. On many occasions I have been charged for VAS that I never activated. When I call customer care to find out why the service was actvated and I was charged. I simply get the anwer that I requested to activate a VAS. Usually, we ignore as the amounts are not huge and we do not want to waste time and effort to chase Airtel to refund, but if this is being done to many customers then it is definitely daylight robbery.

vishal

6 years ago

This is very true , infact i have been witness to such things for past yr ,particularly in rural and tier -2 areas. This is more so in case of Prepaid connection. Many of villagers ,housewives dont even know how and when it gets activated. A married women gets matrimonial updates etc. Its so wide spread in rural areas , and people who have realised it are stuck,since refund to their complaints never happens. In most of the cases its getting automatically updated and than they say it was done by customer.
Some now completely avoid touching their phone.
South Africa Beware!!

KL Wadhwa

6 years ago

This is perfectly true because i am also a victim in a similar way about the similar mystry deductions of Rs. 60/- from my prepaid recharge, for 'providing' me hello tunes which I never wanted nor had I demanded. However, when I protested and wrote an email complaint to Nodal Officer of Airtel, a sum of Rs. 60/- deducted from my account were restored with a regret.

Prakash

6 years ago

It is good that Moneylife Team is bringing such issues to the public. Such issues will be important when Mobile Number Portability comes in.

We are listening!

Solve the equation and enter in the Captcha field.
  Loading...
Close

To continue


Please
Sign Up or Sign In
with

Email
Close

To continue


Please
Sign Up or Sign In
with

Email

BUY NOW

The Scam
24 Year Of The Scam: The Perennial Bestseller, reads like a Thriller!
Moneylife Magazine
Fiercely independent and pro-consumer information on personal finance
Stockletters in 3 Flavours
Outstanding research that beats mutual funds year after year
MAS: Complete Online Financial Advisory
(Includes Moneylife Magazine and Lion Stockletter)