“Anna Hazare’s BP is normal. There is some weakness. His eyes are watery. Doctors have advised him not to venture into the sun as it could have an impact on his health,” Manish Sisodia, a close associate of Mr Hazare said in the wee hours today
New Delhi: Doctors have advised social activist Anna Hazare, whose fast entered eighth day today, not to venture into the sun as it could have a negative impact on his health, reports PTI.
The medical advice came after doctors examined Mr Hazare at the Ramlila Maidan, where he is sitting on an indefinite fast demanding a strong Lokpal Bill, late last night.
“Mr Hazare’s blood pressure is normal. There is some weakness. His eyes are watery. Doctors have advised him not to venture into the sun as it could have an impact on his health,” Manish Sisodia, a close associate of Mr Hazare, told reporters in the wee hours today.
Yesterday doctors had said Mr Hazare was fine though there were contradicting views especially by Mr Hazare’s two associates on the condition of his kidney. A close aide Kiran Bedi said that his kidney was ‘infected’ while another aide Arvind Kejriwal denied it.
Though doctors have been maintaining that Mr Hazare’s health is fine, his close associates expressed worries over the health condition of the 73-year-old anti-corruption crusader.
As he became weak, Mr Hazare decided not to address people yesterday as he was doing the past few days.
Mr Sisodia had earlier said Mr Hazare had lost over 5 kg since he began his fast on 16th August.
“Doctors say his health is okay but we are worried,” he said.
Meanwhile, Mr Sisodia has urged MPs to reflect the views and concerns of common man on the Jan Lokpal Bill when Parliament reconvenes after a break today.
“MPs should take into account the concerns and views of the people on the Lokpal Bill and address it in Parliament. They should remember about the protest that took place outside the residences of some of them,” said Mr Sisodia.
When asked about the 30th August deadline set for passing the Bill, Mr Sisodia said Mr Hazare has announced it and it is for him to decide the future course of action.
“There is no change in our stand. Formal talks have not yet begun,” Mr Sisodia said.
Mr Sisodia said a close aide of spiritual leader Baiyyuji Maharaj, who has emerged as a mediator, went to meet Mr Hazare last night to submit a fresh proposal to end the standoff between the fasting activist and the government.
However, the aide could not hand over a letter from Maharaj to Mr Hazare as he was sleeping, Mr Sisodia added.
“The aide had come to meet Anna in the night. As Anna was sleeping, volunteers did not allow a meeting and the aide left without handing over the letter...,” Mr Sisodia said.
Earlier, a close aide of Maharaj claimed that the spiritual leader had a detailed meeting with Union ministers Kapil Sibal and Salman Khurshid following which the fresh proposal was sent to the Gandhian.
Maharaj, along with Maharashtra additional chief secretary Umesh Chandra Sarangi, both of whom are known to Mr Hazare, have been roped in by the government to initiate back-room negotiations to end the fast by 73-year-old Mr Hazare demanding a strong Lokpal.
Gartner Research vice-president Cathy Tornbohm said that emerging markets are faring far better and, generally, multinational companies continue to look to BPOs as a means to reduce costs, as well as buoy their business operations
Mumbai: The worldwide business process outsourcing (BPO) market is forecast to grow by 6.3% globally and 17.9% in the Asia-Pacific during the year 2011, reports PTI quoting a study by market research firm Gartner.
"While growth remains strong in developing economies, the US, the world's largest BPO market, presents a mixed picture for the global market," Gartner Research vice-president Cathy Tornbohm said in a statement.
Ms Tornbohm added that emerging markets are faring far better and, generally, multinational companies continue to look to BPOs as a means to reduce costs, as well as buoy their business operations.
"We also see an increase in transaction volumes, especially in payroll, recruiting, accounts payable and customer data analytics and knowledge process outsourcing (KPO) activities," Ms Tornbohm said.
Gartner said that growth in the Asia and Asia-Pacific BPO markets will be positive and is expected to be 17.9% in US dollars terms during the year 2011.
Gartner expects higher demand for services related to customer management (CM) BPO, HR outsourcing, banking, financial and billing BPO services and supply management BPOs through 2015.
Most growth will centre on the key regional economies of India, Australia and China, the statement said.
The firm identified scalability, the infusion of new processes and technology as the key drivers for the outsourcing business in emerging economies within the region.
Gartner estimates that North America's BPO market will grow by 3.8% in 2011.
"Key vertical markets poised for industry-specific BPO growth through 2014 in North America are retail, healthcare, transportation and utilities. Within horizontal sectors, dynamic growth is expected for customer selection in the customer relationship management (CRM) and human resources (HR) domains," Gartner said.
In Western Europe, Gartner estimates that the BPO market will grow by 8.9% in US dollars terms in 2011 due to healthy demand for services relating to customer management, finance and accounting and human resources.
Gartner sees the challenges of language, labour laws and trade unions and the lack of labour arbitrage benefits as limiting the growth of BPO business in continental Europe.
Gartner estimates that Japan's BPO market (expressed in yen terms) will decrease by 0.9% in 2011.
The research firm expects Latin America's BPO market to grow by 14.7% in US dollar terms in 2011, despite the slow growth of the region's IT services industry in 2009.
A study by FICCI, IBA and BCG highlights that the banking industry is growing in the right direction, but it lags behind global benchmarks in areas like staff deployment and that there is a need for a major overhaul of debt management
Highlights of a banking industry study by FICCI, IBA and BCG
A report on productivity excellence in the banking system says that some banks have alarmingly high levels of non-performing assets (NPA) in safer products like home loans.
The study titled, "Being Five Star in Productivity: Roadmap for Excellence in Indian Banking", is based on an extensive productivity benchmarking exercise conducted across 40 banks. It has been prepared by the industry lobby body, the Federation of Indian Chambers of Commerce and Industry (FICCI), Indian Banks' Association along with consulting firm Boston Consulting Group (BCG).
The report says that the Indian banking industry will be the third largest in the world by 2025, because of the sound performance and growth in the country's gross domestic product.
"We have tried to leverage FICCI's network to ensure that we bring together various stakeholders of the financial ecosystem so the expectations of each of them are considered by the banking industry," MV Nair, chairman of FICCI's Banking Committee and chairman and managing director of Union Bank of India, told a news conference today.
Saurabh Tripathi, partner and director, BCG, explained the findings of the report saying, "There are high NPAs in MSME and agricultural portfolios, but even relatively safer products like home loan has gross NPA varying from 5-0.3%." According to the study "any small bank with small market share has high NPA rate in any product."
The study indicates that while the industry, on an average, has an impressive bad debt performance, the bad debt levels in priority sectors like MSME and agriculture are high and that NPA management processes at banks need a major overhaul.
Explaining the need for public sector banks to invest in developing capabilities of risk management, Mr Tripathi said, "New private sector banks have a 23% share in the home loan industry and they have home loans of around 15% on their books. On an average, they have been successful in bringing down NPAs because they have the benefit of designing a business model which suits this product."
The study has urged the government, specifically, to undertake reforms in the real estate sector. "Sixty-eighty per cent of loans are sanctioned against real estate as collateral. Banks in their personal capability can increase the recovery to a limit. Reforms such as an independent regulatory body, transparency in transactions, and computerisation of titles deeds are required," Mr Tripathi said.
When asked about the concerns over rising NPAs in home loans, MD Mallya, chairman of IBA and chairman and managing director of Bank of Baroda, said, "A lot of understanding is required to recognise the saleability of end projects, considering the overall cost factor and whether it would be able to sell it further at a price which is cost plus. I wouldn't say this is a concern, but a challenge to understand basic viability properly, along with the valuation and saleability of the project."
The report also says that branches can generate higher levels of revenue for banks and Indian banks deploy 62% of staff in customer facing roles as against the global benchmark of 82%, BCG observed.
The report says that the public sector appears to be under-investing in technology, with spending at about 25% of the global benchmark. The average administrative overheads is about 11% of the total staff for Indian banks and across bank categories, and the industry appears to be holding a low headcount in human resources and finance roles. The variable pay at 2% of fixed compensation, is significantly lower than the 12%-15% that is found optimal for incentive compensation.
The study says that growth in usage of new channels, like mobile phones, will account for 20%-30 % of total transactions by 2020. ATMs too have seen just 50% adoption even in the metros so far. It recommends that in order to fully utilise retail banking, banks need to invest in adoption as new channels will enhance productivity and acquire new customers.
According to the report, Indian banks are doing well overall, with the industry cost-income ratio below 50%. Most banks have about 20% of staff deployed in back-office processing (some banks have even 40%) as against a global best of 10% observed by BCG. It says that process re-engineering and operating model changes can help reduce costs, improve services and contain operating risks.
The report stresses that a new paradigm is required for risk management, including a different operating model, technology, experience and expertise retention, and minimum critical size of book.