Citizens' Issues
Denied Seats: Railways To Pay

Two families were denied seats in Jabalpur-Veraval express train, despite having reservations. Following their complaint, the district consumer dispute redressal forum in Mandsaur has asked Indian Railways to pay Rs13,000, including the cost of ticket, taxi-fare from Rajkot to Veraval (Rs3,000), compensation of Rs1,500 each to six members for mental trauma and cost of litigation (Rs1,000). Though the complaint was filed with the consumer forum way back in 2009, the order came only in late-May 2013.

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Delhi Consumer Forum Finds HSBC Malicious

The New Delhi District Consumer Disputes Redressal Forum has imposed a fine of Rs5.5 lakh as compensation and cost of litigation for the harassment caused to Naduthodi Janardanan on Hong Kong and Shanghai Banking Corporation (HSBC) for keeping its customer’s already settled loan account outstanding and charging him interest. The order declared that HSBC was not only ‘motivated by commercial gains’, but also by a ‘malicious mind’ to ‘settle scores’ with the complainant, who was a former employee, for challenging his termination in a labour court. A bench, presided by CK Chaturvedi, said: “We are totally shocked at the behaviour of HSBC in its commercial dealings with a customer, who once happened to be its own employee. Such attempts in unfair trade practices should be dealt with iron hands… We hold it guilty of atrociously and maliciously deficient in services to complainant and tormenting the complainant for reasons foreign to commercial dealings.”

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