Cost of Data In Government

The central processing cell (CPC) of the Income Tax Department issues orders/notices, based on the information available in its database. Unfortunately, CPC does not entertain any clarification or explanation directly but insists that the assessee approach the concerned ITO for the purpose. Unless the ITO is able to modify or correct the database on the basis of the explanation/clarification given, in a time-bound manner, the database will continue to carry the anomaly. The purpose of computerisation to benefit the common man is, thus, defeated. As it is, the ITOs complain of heavy workload, and to expect that they will be able to process the clarification/explanation and modify/correct the database speedily is not realistic. It is when a person is made to suffer for no fault of his that a feeling of being harassed arises. One starts to wonder whether being honest is worth it. Not a single government department will admit that it has made a mistake in data-entry and it is the person concerned who will have to run around to get the corrections done.

When the PAN card was introduced, it was said that the card will serve as ID proof for all purposes. Thereafter, SEBI introduced MAPIN as ID proof for all capital market activities. Not to be left behind, mutual funds (MFs) introduced MIN for investment in MFs. Voter’s card, ration card (more for address proof than for any other purpose) have not lagged behind. Now, it is Aadhaar, but it does not end there. There is National Population Register as well. Such a lot of data has been collected, and whether any new ID proofs will be imposed is not known. Who takes the responsibility for the waste of time and money? Or do we take solace in the thought that these activities have provided employment to many and contributed to the development of the economy (at whose cost?).
Venu Menon, by email

User

COMMENTS

Mukesh kamath

4 years ago

Commendable work done by money life in bringing to the fore problems of the common man. There are several problems like the one mentioned about clarifications and explanations given to the CPC. The Citizen to Government interface is pathetic and whenever we go to any govt. office we should not expect our work will be done in prompt manner. Things should improve with e-governance.

Government Forcing Aadhar?

This is with regard to “Government forcing down Aadhaar by threatening exclusion from benefits, services?” published on www.moneylife.in on 29th January. I entirely agree with Major General SG Vombatkere. I would also like to know why UID enrolment is linked with services and benefits. Since I am an ordinary man (senior citizen), I thought I should obtain the Aadhaar card without which my very survival may be made difficult by denying me benefits and services in this country, where I was born and have lived peacefully for 78 years.

I have been trying for the past three/four months for enrolment but failed for want of proper arrangements. I visited two Aadhaar centres, one at Lokhandwala Firengee Market and the other at Oriental Bank of Commerce at Oshiwara (both in suburban Mumbai). At the first centre, I found a long queue on two occasions and the in-charge’s attitude was whimsical towards senior citizens in not allotting the number. At the second centre, the in-charge was absent when I went on 20 December 2012 and one of the bank employees informed me that the centre had been closed even though it was to be closed only on 31 December 2012. 

My experience shows that enrolment in Aadhaar is not as easy as it is claimed, especially for old/ older/ sick persons. I had sent emails explaining the difficulties to the deputy director general, UID (Mumbai Area) and also to the chief, Nandan Nilekani. They seem to have not given any attention to the problems faced by the citizens, whereas the government is insisting on UID for everything. I had also suggested that the Aadhaar team should be deputed to the various housing cooperative societies. Will the authorities look into the matter and take necessary action?
VS Venkataraman, by email

User

Letter From The Editor

When the insurance regulator, IRDA, announced health insurance portability 18 months ago,...

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