Consumer Protection (Amendment) Bill, 2011: More power to consumers?
Will our interests be better-protected with a new law?
The Consumer Protection Act, 1986 (CPA) was a landmark in empowerment of consumers. For the first time, consumers were provided with a simple, legal means of seeking redressal of their grievances against manufacturers and providers of services. But CPA was a Central legislation to be implemented by the state governments. Hence, its efficacy depends upon the state authorities. In fact, initially, state governments were lethargic, so the apex court had to be petitioned to make state governments set up redressal forums under CPA and make them...
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