Consumer Issues
Consumer Forum orders MSEDCL to pay Rs10,000 compensation


The Forum held that the MSEDCL had provided deficient services to the consumer and not bothered to replace the faulty meter and hence was liable to compensate

Thane: The Thane District Consumers Grievances Redressal Forum has held that the Maharashtra State Electricity Distribution Co Ltd (MSEDCL) has provided deficient services to a domestic consumer and ordered the public entiry to pay Rs10,000 as compensation to him, reports PTI.

The forum headed by RB Somani along with member Jyoti Iyer ruled that the MSEDCL had billed exhorbitantly the complainant and also demanded interest on the outstanding from the complainant.

The forum gave the ruling recently after MSEDCL provided a faulty meter to the consumer from Thane who challenged the bill itself.

"It was the primary responsibility of MSEDCL to replace the faulty meter and give proper services to the consumer," it said.

Issuing exhorbitant bills and demanding interest in itself is a harassment, the forum ruled.

The Forum ordered a compensation payment of Rs8000 towards mental torture ofo the complainant and Rs2000 towards legal expenses.

The complainant Anand G Rao from Kalwa, had claimed a sum of Rs1 lakh towards damages and torture, while demanding Rs15,000 towards legal expenses.

Rao in his complaint told the forum that he was a consumer of MSEDCL from 1997 and till May 2001 he received a bill of Rs310 per month, which he paid.

However, in June 2001 the MSEDCL claimed that the meter was faulty and changed the same and started issuing an average bill.

He said payments wer made as per the bills issued by the MSEDCL. On several occasions the MSEDCL issued exhorbitant bills which were got corrected by the complainant but it never bothered to replace the faulty meter even till 2005, it was pointed out.

The meter was replaced in August 2005. The Corporation calculated the power bill on average and issued a bill for Rs76,990 in January 2007, which according to MSEDCL included an outstanding amount of Rs75,751.

The complainant challenged the very basis of demand from the MSEDCL which stated that he had consumed a total of 10753 units between March 2002 and May 2005 and the average for the 40 months came to 268 units and the value of the consumption was Rs33,303. With the interest, the total sum came to Rs49,417.

The Forum held that the MSEDCL had provided deficient services to the consumer and not bothered to replace the faulty meter and hence was liable to compensate for its follies.

The Forum also directed the Corporation to work out the actual bill due and take action accordingly and if need be adjust the excess payment in the future bills.




Johnson Marian

4 years ago

This is to bring to your notice about how our financial companies like Bajaj finserv deals with their customers, I would like to share about the complaint which I had given to Bajaj about how their employ call and harass their client and without even checking about the nature of the loan, here I would like to brief about the loan which I took from bajaj finserv in the month of November with a 0% interest and will pay 5 EMI in the form of ECS, I had signed all the documents and had handed over it in the counter at the time I purchased my LED TV, My loan number is CD 5770CD00192121 and the loan amount was Rs.22,490/- with the EMI amount of Rs.3,749/-, problem started with the first month ECS which got bounced when contacted my Bank Oriental Bank of commerce the branch manager said that the ECS was bounced due to the finance company had not submitted the Mandate hence even after the funds available in my saving account the ECS got bounced hence when contacted Bajaj about the same they said that it was a technical mistake and they will update my CIBIL record and will also send a apology letter which they sent to me, now the issue is that I was dealing with the customer care about the issue and I received a call from their collection team regarding the payment I had informed them that due to the issue about the mandate not submitted by their end I had to face this issue since it was a Christmas week end I said will make the payment by check hence went to their goregoan branch and made the payment and also got a receipt for the same, I even gave them 2 current dated check for the month of Dec 2012 and Jan 2013 along with that I gave PDC check for Feb-April 2013, after my payment done on 3rd Jan 2013, I received a collection call on 5th Jan 2013 and this was my worst experience ever in my life, the person who called me started abusing me as when is said that I had made the payment and I had the receipt for the same, I also informed him not to abuse and he kept on abusing left and right, I could not bear that and I disconnected the call, he called me again and this time I recorded the call where in he was not afraid of what he was doing despite there is a law which says that no credit company can harass their customers, after the call was done I immediately reported this incident to their Manager Mr. Pawan, for which he arranged a call back from Mr.Vikram who said that he is the area manager for collection and he will look after this case he took more than 3 days and then he called me and said that he is in lucknow and will call me back when he is back to Mumbai hence I waited for his call and at last I had to call him back and inform him about the incident for which he said that he had taken a serious action against that employ and had given feedback to their team, and had asked me to forget this issue and not to take it further hence I informed him that the person who spoke to me had not only abused me but also given threaten about my life hence informed him that had to report to police against that person for which he said that he cant go against the companies rules, if Mr.Vikram cant go against his company then why should I not go against them hence I am sending this details to your channel to find out a solution against this Big finance company. And I know that Media is a the one who can dare against this Big companies.

Public Interest Exclusive
Tragedies to avert on the highways

Can such tragedies be averted? Largely, the answer is yes

As the news of the tragedy that occurred on the Mumbai Pune Expressway sinks in, thoughts that come to mind is what one could do to avert such tragedies. It takes me back to the days when the Mumbai-Ahmedabad Highway was a four-lane one of substandard width and a substandard shoulder on either sides as well as trees lined along both sides. Travel at night would be fraught with dangers. The edge and median road markings were not of importance then. Practically no extra space was provided on the shoulder to stop a bus or truck near a village. A puncture had to be attended to on the hard, clear road surface. Motor Vehicle Rules, 1939, was still in vogue; the 1989 version was perhaps under discussion.

The only vehicles displaying the “Caution Triangle” sign were driven by people who had lived abroad and felt responsible and followed safe practices in their driving.  Trucks carrying long protruding reinforcement bars had only a red cloth to warn vehicles in the rear to keep good distance. At night time, only the silhouettes would appear duly hidden in the foreground of the trees and many a time an accident was averted at the last moment due to the alertness of the driver.

Things are different now, with Golden Quadrilateral of the National Highways and other expressways constructed to international standards and practices. And yet increasing number of accidents take place with national annual fatalities touching unenviable 1,25,000. 80% of these occur in non-urban settings. There are technical driving related issues that need to be looked into, but for now, let us look at some pointers that can avert tragedies of the kind that occurred on the Mumbai-Pune Expressway with the marriage party returning home.

1. People who book transport should insist on buses to have retro-reflector strips stuck on the buses on all sides—white on the front, yellow on sides and red on the rear. If these vehicles do not have these strips fixed, they should not only reject hiring such buses but also be firm and complain to authorities even if the buses are not being hired by the party.

2. Totally avoid leaving a marriage function after dinner event, late at night, simply because even the drivers eat marriage food and it works on their system and are not up to the alertness levels that is required while driving.

3. Tragedies with such large fatality figures do not occur often but they do, especially related to marriage parties. Usually the people travelling together in these buses are kith and kin of the bride and groom. When an accident takes place, the tragedy is that it affects the close family members. The otherwise ever available family and friends support system is all altogether unavailable at the critical time, in addition to the deaths that have struck. Therefore it is best to avoid all family members travelling in the same vehicle. This is a practice followed by government functionaries where senior functionaries avoid travelling together so as to enable administration not to get disrupted when important functionary meets with a tragedy while travelling.

4. Placing a caution sign with reflector strip about 50 metres prior to where a vehicle has halted alerts the oncoming driver to become cautious in advance. People hiring a bus must insist upon such signboard being available on the bus. As in the case of retro-reflector strips, threat of reporting and actually reporting should be adequate for compliance.

5. Toll plazas should be fully automated so that a random check at toll plazas for (i) retro-reflector stripes (ii) caution sign board (iii) vehicle permits (iv) driving license, (v) functioning of lights and signals and (v) road worthiness of tyres must be done and those not complying should not only be penalized but fixed and charged for it. Even a breath analyser test should be carried out. The randomness will ensure compliance.

6. People should never wait at dangerous locations such as on the carriageways even at berms and should always be alert to vehicles moving on the highways. This includes sitting between vehicles.

7. People must insist on the bus driver keeping within the speed limits stipulated for respective stretches of roads. Based on that, the journey time must be arrived at. People shall not demand the driver to make good time delays that might have taken place for whatever reasons.

8. Since driving on highways differs from that on urban surroundings, every entry point of highways into the city must have a compulsory five-minute halt time from where the driver is able to respond to urban driving requirements.

There could be many other points that could help in averting tragedies of the kinds, but these eight should suffice to begin with.

(Sudhir Badami is a civil engineer and transportation analyst. He is on Government of Maharashtra’s Steering Committee on BRTS for Mumbai and Mumbai Metropolitan Region Development Authority’s Technical Advisory Committee on BRTS for Mumbai. He is also member of Research & MIS Committee of Unified Mumbai Metropolitan Transport Authority. He was member of Bombay High Court appointed erstwhile Road Monitoring Committee [2006-07]. While he has been an active campaigner against Noise for more than a decade, he is a strong believer in functioning democracy. He can be contacted on email at [email protected])


Seven accused in Adarsh scam get bail

The accused pleaded for bail, saying they were entitled to be released as the CBI had not filed charge sheet within the stipulated 60 days

Mumbai: The seven accused in the Adarsh Housing Society scam, including its chief promoter and former Congress MLC Kanhaiyalal Gidwani, were on Tuesday granted bail by a special court, reports PTI.

The accused were directed to furnish surety of Rs5 lakh each and asked to report to the CBI office in Mumbai on Tuesdays and Thursdays every week.

Of the nine accused, those who secured bail include IAS officer Pradeep Vyas, former deputy secretary in Urban Development Department PV Deshmukh, Brigadier (retd) MM Wanchoo, retired Defence Estates Officer RC Thakur, Major General (Retd) AR Kumar, Major Gen (Retd) TK Kaul and former MLC Kanhaiyyalal Gidwani.

All the accused have been charged with criminal conspiracy under IPC and various sections under the Prevention of Corruption Act and Benami Transactions (Prohibition) Act.

The accused pleaded for bail, saying they were entitled to be released as the CBI had not filed charge sheet within the stipulated 60 days.

Opposing the bail, CBI argued that they intended to add stringent sections of IPC such as section 409 (criminal breach of trust by public servant) and section 467 (forgery) which would attract life imprisonment for the accused. In such case the time limit for filing charge sheet would be 90 days.

Prosecutor Bharat Badami told the court that they had collected samples of signature of the accused and this had been sent for analysis. CBI is collecting evidence to prove that the accused had committed offence under sections 409 and 467 IPC.

The scam pertains to alleged irregularities in construction and allotment of apartments in the 32-storeyed high rise, originally meant for families of Kargil war heroes, in the upmarket Colaba area in south Mumbai.


We are listening!

Solve the equation and enter in the Captcha field.

To continue

Sign Up or Sign In


To continue

Sign Up or Sign In



The Scam
24 Year Of The Scam: The Perennial Bestseller, reads like a Thriller!
Moneylife Magazine
Fiercely independent and pro-consumer information on personal finance
Stockletters in 3 Flavours
Outstanding research that beats mutual funds year after year
MAS: Complete Online Financial Advisory
(Includes Moneylife Magazine and Lion Stockletter)