Citizens' Issues
Club Mahindra members are not exactly having a great holiday

The list of complaints against the Mahindra group company from members is increasing. But they are not being addressed appropriately

There appears to be little respite for Mahindra Holidays and Resorts, as the list of complaints from dissatisfied customers continues to grow. The complaints range from unsatisfactory practices and deficiency in services to unfulfilled promises. While very little is known about how successful the company has been in redressing the complaints, a letter addressed to Mahindra Holidays managing director Ramesh Ramanathan recently raises the lack of clarity over the business model that this Mahindra group company follows.

"Overall people are not very clear on the business model Club Mahindra follows. There is no one reference document to it and the typical timeshare model does not apply in this case," Bhupesh Gupta, who has been a member of Club Mahindra Holidays since 2004, wrote in his complaint. "Bits and pieces of information come to light, surprising me every time. I am surprised why Mahindra Holidays reports resort occupancy levels at the time of quarterly report to shareholders. What significance does this have to its timeshare business? Who will take the hit of this under-utilisation, the members or the business?"

Mr Gupta says that he has not received a reply from the company for some time and so addressed a copy of the letter to Moneylife, which raised the issue with the company. However, the explanations by Mr Ramesh and chairman Arun Nanda were not very enlightening. Without answering the issue raised directly, both tried to describe how "customer centric" the company has been.

Mr Ramesh says, "Our surveys done both internally and independently prove that we have a very happy set of members who rate the experience at our resorts extremely high. I am happy to share with you that RCI have awarded the Gold Crown status to 10 of our resorts… more than 25% of our new members sign up through referrals by existing members, denoting a high level of delight with the brand." RCI is the largest timeshare vacation network in the world.

Strangely, in a recent interview with MoneyControl, Mr Nanda had admitted that an internal check has revealed that the company was lacking in many aspects and that it required some cleansing operations to contain the damage to its membership base. Club Mahindra is said to have experienced a 30% drop in membership sales revenue over the past few months.

It is very likely that this is the outcome of the numerous complaints of members that appear to go unresolved. Consumer review websites like mouthshut.com and www.consumercomplaints.in list some of them. In one recent note, Devyani Chakraborty says she is still awaiting a refund on cancellation of her membership, which was sold to her a few days before during Durga Puja. In one post today, Mr Sandeep said he has failed to encash a free holiday voucher coupon after he was told that there were no rooms available in any of the resorts in any destination.

Other complaints refer to lack of proper exit options, which, the Mahindra Holidays chairman said were very few. However, there is no explanation as to why members have to go through an excruciating exit mechanism and lose 30-40% of their membership fees in the process.

Many of the timeshare membership holders have complained that the "flexibility" option, which enables the users to transfer, exchange and split their holidays, have led to under-utilisation of the resorts. Moreover, they accuse the administration of favouritism, which enables only some particular members to avail good reservation dates and facilities.

But while members are allegedly denied facilities, resorts and rooms are used for other events and availed by outsiders. Many members, after repeated failures, give up on making reservations, which leaves many resorts with vacancies. There are complaints about unsatisfactory services, inadequate inventory and other unfulfilled promises.

It appears from inquiries Moneylife made with some members that there is no proper grievance redressal mechanism and neither are members aware of how they can get their complaints resolved, nor are the staff equipped to deal with such situations. Another repeated mention is that staff members engage in dubious practices like lotteries, misleading members about offers and not providing proper information about the terms and conditions.
 

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COMMENTS

Ansuman Mahapatra

1 month ago

Worst thing I have ever did with my money. I have applied for a cancellation, but till now I have not received any money even after 1 month.

shankha banerjee

4 months ago

Club Mahindra is the most fraud company I have ever interacted with. From the very first day during my visit to Mussoorie, I came in contact with their sales persons (Anil & Sumit) who committed many things which later on was denied by their customer care executives that these things are not possible. Also, many terms & conditions were introduced after signing & payment for the first year. Even after several followups with their sales person, no body was able to resolve this issue. When I opted for the cancellation of my membership, they replied saying it will take 45-60 days. Even after 60 days, my money has not been refunded, neither no one even bothered to call or message saying your phone no was not reachable. None of the sales person has ever tried to mail me asking the reason for why I am asking for cancellation & how they can resolve the issue rather they mailed that they are cancelling my membership straight away. Every company irrespective of how big it is, they are much concern of losing any customer but I think Mahindra is not bothered whether their customer is staying or asking for cancellation. Even for that, the very first day, I have asked to update my phone no for 20-30 times, but till date it has not been done. Also, it was surprising for me when I said for going to consumer court, they replied "you can definitely go ahead" as it seems it was not a matter of bother to them.

I would never ever join & would recommend that no-one should join club mahindra.
I had not enquired about this company & their service earlier during taking the membership & gone by the name of Mahindra, but suggest you all not to go for this.

vikasaeren

4 months ago

I took club Mahindra membership on EMI Plan as a trial. The agent of Club Mahindra told me that after my first complimentary vacation, I can convert my payment mode to full one time payment with benefits attached to it. But nobody came for that. When I asked to opt out of membership then my account is automatically deducted by Club Mahindra. When I asked club Mahindra agent about this then he told me that I have signed the papers which was not told to me at that time. Now I am feeling betrayed and nobody is available to listen to me. We are highly Unsatisfied with club Mahindra

Susheel Kumar

5 months ago

I am amazed how a corporate is getting away with day light robbery.The booking window has been reduced jacking up air fares,the difference in charges between members and non members keeps vanishing,you never get a booking done.I am planning to file a class action suit for broken promises against CM.I REQUEST ANYBODY INTERESTED TO JOIN ME.

Amritava Mitra

5 months ago

Club mahindra is worst membership choice one can make. I am a member of club mahindra (member id: 2598509, ph no 9740088528) and I want to inform all prospective members on how bad the quality of service is at Club mahindra. Club mahindra claims 5 star services but it is no where near any 5 star services. The staff behavior is extremely rude at club mahindra whose only mission in life seems to be make holiday a miserable experience for the customer. And all these spans from the Sarkari company culture of Mahindra where employees are certain that no matter how rude behavior and pathetic services they provide to customers, Mahindra won't take any action against them. If any of the prospective member is reading this note please don't waste your money on club mahindra - one can easily book any 5 star hotel and get the best services with the money one spends on club mahindra. Mahindra can only be good at making tractor where after sale service is minimal but certainly not in hospitality industry where customers expect a certain degree of service and politeness from the staff at resort

rema

1 year ago

CLUB MAHINDRA IS A FRAUD COMPANY.Taking HARD EARNED MONEY FROM INNOCENT PEOPLE And fooling the common man. DON'T BECOME A MEMBER OF THIS CLUB MAHINDRA AND SQUANDER YOUR HARD EARNED MONEY.

I became a VICTIM of Club Mahindra 2007 by paying a hefty sum for studio with kitchenette getting assurance of a studio with kitchenette for me and my family when I need it and of course, a good service from their staff. I Used to pay ASF of Rs.13,000 and odd regularly and even after paying so much, I don't get a studio with kitchenette when I need and most of the new resorts don't have a kitchenette and even the ones which have they try to avoid it .We had booked our holidays 3 months ago from 31 march to 3April which is a lean period .When we contacted 10 days ago they will be providing us with studio with kitchenette .On talking to them today they said that may not be able to provide us with studio with kitchenette .Every time we have to beg and plead for what is our right as per the assurances given at the time of becoming a member. They are only interested in renting rooms to outsiders for a hefty sum depriving the members of their rights.The govt should take strict action against such clubs who are interested in fooling the innocent members and with their money they rent their rooms to travel agencies depriving the members of their rights

rema

2 years ago

Step MOTHERLY TREATMENT METED OUT TO CLUB MAHINDRA MEMBERS .We had waitlisted our request and also informed hotel Poovar of our request but on arrival we were told that 1 BR and Studios get booked within half hour of opening of booking for the resort rooms and there are no cancellations thereafter. Indeed this is faster than even summer train bookings. We are dining at the restaurant here and we find it mostly empty even during peak hours and the resort itself has a deserted look. We have visited many Club Mahindra resorts at various times and seen the presence of crowds. Many of the Studio rooms look deserted. Even the staff here mention that it is a lean period. we had been dumped by Poovar resort management on second floor HUs against our request for Studio though we are senior citizens and I have a bandaged hand due to an accident. I have been a member of Club Mahindra REDseason for more than 9 years. It is a 25 years Holiday Membership.For becoming a Member one needs to pay the Membership Fee and Annual Maintannce fee -- above Rs.10000.. At the time of joining we were given a rosy picture of Holidays that could be availed with ease across large number of Resorts.How ever our experience over the years have been as under--1)We vhardly ever get the desired studio rooms which we are entitled ,unless we book three or four months earlier that too only on weekdays and not on weekends.
2)Lot of compromises have to be made regarding the Place of visit and time of visit.Holidays can be planned not on your convenience but on the convenience of Club M AHINDRA.
3]AT THE TIME OF JOINING WE WERE GIVEN TO UNDERSTAND THAT CLUB MAHINDRA RESORTS ARE MEANT ONLY FOR MEMBERS. HOWEVER OVER A PERIOD OF TIME WE FIND MORE NONMEMBERS IN THE RESORTS THAN MEMBERS..---SINCE THE ROOMS ARE AVAILABLE THROUGH TRAVEL DESK SIGHTS LIKE TRIP ADVISOR ,MAKE MY TRIP ETC.A cash customer is more valuable than a member who has already made an upfront payment.

4)When we were offered Red Studio we were specifically told that studio Apartment come with a kitchenette,where we could prepare our own food using microwave oven, cutlery etc.However most of the resorts now do not have kitchenette with studio rooms.

5)With vast promotional drives to enrol members the ratio of members to rooms available have gone up.,resulting in less inventory for more members .This has resulted in members not getting desired rooms at desired locations and time
Above points indicate that the Time sharing model is an imperfect one,currently heavily loaded against the members. There is no guarantee for the promises made while receiving the full upfront payment.There is no clause for opting out of this membership by refund of remaining value . In view of this it is necessary to bring in regulations by the government.,so that malpractices can be prevented and Membership to inventory maintained and promised services are rendered.

rema

2 years ago

Step MOTHERLY TREATMENT METED OUT TO CLUB MAHINDRA MEMBERS .We had waitlisted our request and also informed hotel Poovar of our request but on arrival we were told that 1 BR and Studios get booked within half hour of opening of booking for the resort rooms and there are no cancellations thereafter. Indeed this is faster than even summer train bookings. We are dining at the restaurant here and we find it mostly empty even during peak hours and the resort itself has a deserted look. We have visited many Club Mahindra resorts at various times and seen the presence of crowds. Many of the Studio rooms look deserted. Even the staff here mention that it is a lean period. we had been dumped by Poovar resort management on second floor HUs against our request for Studio though we are senior citizens and I have a bandaged hand due to an accident. I have been a member of Club Mahindra REDseason for more than 9 years. It is a 25 years Holiday Membership.For becoming a Member one needs to pay the Membership Fee and Annual Maintannce fee -- above Rs.10000.. At the time of joining we were given a rosy picture of Holidays that could be availed with ease across large number of Resorts.How ever our experience over the years have been as under--1)We vhardly ever get the desired studio rooms which we are entitled ,unless we book three or four months earlier that too only on weekdays and not on weekends.
2)Lot of compromises have to be made regarding the Place of visit and time of visit.Holidays can be planned not on your convenience but on the convenience of Club M AHINDRA.
3]AT THE TIME OF JOINING WE WERE GIVEN TO UNDERSTAND THAT CLUB MAHINDRA RESORTS ARE MEANT ONLY FOR MEMBERS. HOWEVER OVER A PERIOD OF TIME WE FIND MORE NONMEMBERS IN THE RESORTS THAN MEMBERS..---SINCE THE ROOMS ARE AVAILABLE THROUGH TRAVEL DESK SIGHTS LIKE TRIP ADVISOR ,MAKE MY TRIP ETC.A cash customer is more valuable than a member who has already made an upfront payment.

4)When we were offered Red Studio we were specifically told that studio Apartment come with a kitchenette,where we could prepare our own food using microwave oven, cutlery etc.However most of the resorts now do not have kitchenette with studio rooms.

5)With vast promotional drives to enrol members the ratio of members to rooms available have gone up.,resulting in less inventory for more members .This has resulted in members not getting desired rooms at desired locations and time
Above points indicate that the Time sharing model is an imperfect one,currently heavily loaded against the members. There is no guarantee for the promises made while receiving the full upfront payment.There is no clause for opting out of this membership by refund of remaining value . In view of this it is necessary to bring in regulations by the government.,so that malpractices can be prevented and Membership to inventory maintained and promised services are rendered.

Varun

2 years ago

Club mahindra is a cheat and biggest fraudsters. Their resorts are not available in any season and the mony invested has all gone down to the drains. My holidays are about to lapse just because the resorts are full in all the dates.

REPLY

Kamal Jain

In Reply to Varun 2 years ago

https://http://www.facebook.com/Mahindra-Club-Think-100...

plz give ur comments on the above facebook page and help us in our fight against Club Mahindra

siba

2 years ago

club mahindra you can enjoy some money by cheating the innocent public but remember there is some thing called curse of so many customers your earning. all employees of Clubmahindra are also going to suffer from this. club mahindra a big scam company i doubt if they have to holiday resorts every time we call to book a holiday its not available . since last 4 years i m trying a holiday but its not available i paid the money also the holiday gets lapsed on the other side pathetic service . what are the other forums where we can put so that atleast some innocent brothers can get an escape from this cheating company

REPLY

Kamal Jain

In Reply to siba 2 years ago

https://http://www.facebook.com/Mahindra-Club-Think-100...

plz give ur comments on the above facebook page and help us in our fight against Club Mahindra

Dr fida

3 years ago

All this is a problem because , club mahindra sells holidays on all the websites , not jus to its members.
What's the use of getting a membership then .
I would rather (watever is d sum)per night and visit the resort wen ever I want .
Rather than paying in lacks for the membership . And wait for a off season where I might get a choice of resort and which has to be planned at least 2 to3 months ago. And also pay a hefty asf yearly .
its like i have paid so much for the membership and asf and yet i m begging to go holiday anywhere. Not fair ! Make your resorts exclusive to members .

REPLY

Kamal Jain

In Reply to Dr fida 2 years ago

https://http://www.facebook.com/Mahindra-Club-Think-100...

plz give ur comments on the above facebook page and help us in our fight against Club Mahindra

Dr fida

In Reply to Dr fida 3 years ago

Plsss don't make the mistake that we made. Don't ever consider their membership !

Raveesh Badoni

3 years ago

They are really big cheater , while they offer you membership , do fake promises and commitment .
But when you try to avail those benefit, they just don’t respond or say that you are not eligible for that or in case you like to followup over mail or call center or relationship team, they simply ignore your concern and never revert you back over phone or email.
These people are big looser, I will advice not to take their membership. Or in case you really wanted to waste your money give it to some beggar instead of giving it to Club Mahindra.
Regards,
Raveesh Badoni

REPLY

Kamal Jain

In Reply to Raveesh Badoni 2 years ago

https://http://www.facebook.com/Mahindra-Club-Think-100...

plz give ur comments on the above facebook page and help us in our fight against Club Mahindra

Shailesh Mehta

3 years ago

CHEATING BY Club Mahindra Holidays
offered 4 ticket of movie and 2 night stay but instead of giving ticket they had provided voucher of "Cine Rewardz" and after completing all procedure of "Cine Rewardz" including registration + key word etc. Cine Rewardzhad sent email that they will send movie ticket but till today we have not received any ticket. Also telephone no. of Cine Rewardz are not responding.
This is total cheating with public by club Mahindra+ Cine Rewardz

Shailesh Mehta

3 years ago

CHEATING BY Club Mahindra Holidays

offered 4 ticket of movie and 2 night stay but instead of giving ticket they had provided voucher of "Cine Rewardz" and after completing all procedure of "Cine Rewardz" including registration + key word etc. Cine Rewardzhad sent email that they will send movie ticket but till today we have not received any ticket. Also telephone no. of Cine Rewardz are not responding.
This is total cheating with public by club Mahindra+ Cine Rewardz

REPLY

Kamal Jain

In Reply to Shailesh Mehta 2 years ago

https://http://www.facebook.com/Mahindra-Club-Think-100...

plz give ur comments on the above facebook page and help us in our fight against Club Mahindra

Deepak

3 years ago

Shib, Which color memebership u have?

REPLY

Kamal Jain

In Reply to Deepak 2 years ago

https://http://www.facebook.com/Mahindra-Club-Think-100...

plz give ur comments on the above facebook page and help us in our fight against Club Mahindra

Shib

In Reply to Deepak 3 years ago

White Studio !

Lavasa Corporation gets SEBI nod for Rs2,000 crore IPO

New Delhi: Hindustan Construction Company (HCC) today said its subsidiary, Lavasa Corporation, has been given the green signal for a Rs2,000 crore initial public offer (IPO) by the Securities and Exchange Board of India (SEBI), reports PTI.

"... Lavasa Corporation Ltd, subsidiary company of HCC, has received observation letter from SEBI for its proposed IPO," HCC said in a filing to the Bombay Stock Exchange.

In September, Lavasa Corporation had filed a draft red herring prospectus (DRHP) with the market regulator for the proposed IPO.

The IPO may hit the market by November-December, depending on the date of receipt of clearances from regulatory authorities, HCC chairman Ajit Gulabchand had said earlier.

The real estate developer has roped in ICICI Securities, Kotak Mahindra Capital Company, Morgan Stanley India and Axis Bank as book running lead managers for the issue.

HCC holds a stake of about 65% in Lavasa, while Gautam Thapar-controlled Avantha Group is the second-largest shareholder with a 16% stake.

Other shareholders include Venkatesh Hatcheries with a 13% stake and Pune-based investor, Vinay Maniar, who holds a 6% stake in the company.

Lavasa is a planned hill city being developed by HCC near Pune. The master plan for Lavasa was drawn up by internationally renowned design consultant HOK of the USA.

The hill township has been planned to house a permanent population of around three lakh, as well as the expected arrival of 20 lakh tourists every year.

The first of the five towns - Dasve - is slated to be ready by 2010-11.

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RIL group looking at partnerships with US varsities: Mukesh

New York: Reliance Industries (RIL) chairman Mukesh Ambani has said that his group is in the process of finalising partnerships with many US universities for establishing a world-class varsity in India, reports PTI.

Billionaire Mr Ambani's wife Nita Ambani is leading the efforts for setting up a varsity which would be set up by RIL's philanthropy arm Reliance Foundation.

"My wife Nita is building a university of a world scale and world size and we are finalising broad partnerships with many of the American universities...," Mukesh Ambani said after receiving the Dwight D Eisenhower Global Award for leadership from the Business Council for International Understanding (BCIU).

"... We look forward to really equipping tomorrow's youth with the skills and the knowledge and the competencies that they would need in India in the coming decades," he said.

Nita Ambani in a lecture delivered at the London School of Economics (LSE) last month had said that Reliance Foundation had taken up the challenge of setting up a world class university in India.

LSE had also said that it would collaborate with Reliance Foundation for establishing world class universities in India.

"The (proposed) university will break new grounds in the use of technology and it will be a university that looks global with Indian soul," she has said.
 

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