Connect with Us
Moneylife - Facebook Moneylife - Twitter Moneylife - Linkedin Moneylife - Youtube Moneylife Rss feed
close

Moneylife » Companies & Sectors » Company News & Trends » Centum Learning gets PNB contract to train employees

Centum Learning gets PNB contract to train employees

    • 0 Comments, Be the first to comment
  • + COMMENT

MDT/PTI | 06/08/2012 11:25 AM | 

The training programme would help PNB staff to communicate better with customers and also enhance team bonding between officers, clerical staff and sub-staff

 
New Delhi: Bharti Group firm Centum Learning has received a contract from public sector major Punjab National Bank (PNB) to train up to 30,000 employees across the country, a move that will help the bank improve service to its customers, reports PTI.
 
Centum Learning will conduct a customer service sensitisation programme for a period of 10 months to improve the customer service levels in nearly 65 circles comprising a total of 5,247 branches spread across the country.
 
"Centum Learning has been selected for a countrywide contract in the area of customer service for PNB, which involves providing an effective training solution for 25,000 to 30,000 front line employees working in various customer service branches in the bank," Centum Learning CEO and Director Sanjeev Duggal told PTI.
 
The programme will equip the workforce with the necessary soft-skills to better serve the Bank's customers, he added.
 
"Besides, helping staff communicate better with customers, it will also enhance team bonding between officers, clerical staff and sub-staff," Duggal said.
 
As per PNB's website, the bank has over 60 million customers and more than 5,100 offices, including 5 overseas branches.
 
The bank is estimated to have over 50,000 employees.
 
With more than 1,000 certified trainers, Centum Learning will roll out the programme simultaneously across all circles.
 
"Centum will conduct about 1,000 batches with each batch training 30 employees. The programme will engage both external and internal customer-facing employees at various levels, including branch managers as well," Duggal said.
 
The content will be designed in consultation with PNB, conducting the programme through instructor-led-training mode and developing appropriate methodologies to monitor impact form important components of the training solution.
 
The training modules will include elements like complaint handling, customer service etiquette, how to display positive attitude and empathy.
 

Post Comment

More in Moneylife

Saradha, Speak Asia, QNet, PCMCS Act, direct selling companies, Modi government, chit fund, money circulation schemes, Department of Banking and Financial Services.

Is the Modi govt helping Ponzi, MLMs become legal? +12138 views

TODAY'S TOP STORIES

Post your Comment


Alert me when new comment is posted on this article
 Please read our Moderation Policy and Terms of Use before posting


VIDEOS

Insurance problems: How to get justice from Ombudsman in a cost-effective way

LATEST COMMENT

check unicity another company peddling expensive products from bangalore like binary mlm Hemant Sharma

MORE

Prithvi Info Solutions: US Court issues arrest warrant against Madhavi Vuppalapati Moneylife Digital Team

Warburg Pincus invests Rs1,200 crore in Kalyan Jewellers Moneylife Digital Team

Be the first to comment
Daily Newsletter

1,00,000 Readers

Follow Moneylife
DNL facebook icon DNL linked in icon DNL twitter icon DNL youtube icon DNL rss icon
Moneylife Magazine

What's your say?

Will the cut in diesel price help cool off inflation & lower the govt's subsidy bill?
Yes
No
Can't Say
 
Enter Code : secure code
    change code
VOTE

What you said

Which party would get majority in Maharashtra Assembly Election?

Thanks for casting your votes! View Previous Polls

Join Over 100,000 Awesome Readers

  1. News that Mainstream media does not always cover
  2. Views that are bold and unbiased
  3. Reports that focus on your interests as consumer, investor & citizen