Companies & Sectors
Call drop penalty takes effect from January 1, industry upset
India's telecom watchdog on Friday said mobile phone operators have to compensate subscribers on call drops from January 1 next year at the rate of a rupee for each such failure -- a decision that has left the industry upset with legal help kept as an option.
 
A notification from the Telecom Regulatory Authority of India (TRAI) said the calling consumer will get a credit of Re.1 per call drop, limited to three such occurrences per day in a 24-hour cycle. Following that, the mobile operators have to send them an SMS within four hours.
 
The regulator also defined what constituted such a failure.
 
"Call drops means a voice call which, after being successfully established, is interrupted prior to its normal completion - the cause of the early termination being within the network of the service provider."
 
The watchdog said it had examined the representations of telecom operators who maintain that some issues like poor spectrum allocation and difficulties in setting up towers that were beyond their control and contributing to call drops.
 
It said it was for this reason that the authority has kept the compensatory mechanism simple so that the consumers understand the same easily, and the operators are able to implement it as well.
 
But the representative body, Cellular Operators Association of India (COIA) said the watchdog has not defined the cause or the reason for the dropped calls. 
 
"As per the norms, operators need to ensure 90 percent coverage of district headquarters and 30 percent over blocks. There is no regulation to guarantee coverage in buildings," COAI chief Rajan Mathews said, alluding that the industry was adhering to these norms in the best possible manner.
 
"Our first preference is to engage in a dialogue with TRAI to get clarifications over call drop norms, keeping in mind there is time till December 31. But if no proper resolution comes out of the dialogue, we will have to seek legal help to protect our interests," he said.
 
He said this was not the way forward and that operators should be provided the assistance needed to set up telecom towers. "If this is done, I can fix the call drop issue in 90 days," Mathews said, adding the local authorities had made the industry give up 350 towers in Delhi alone.
 
The effective date for call drop compensation comes a day after the watchdog doubled the penalty for poor quality service and said an operator will now be fined up to Rs.1 lakh for the first non-compliance of benchmarks in a quarter compared to Rs.50,000 earlier.
 
It also said the non-compliance, benchmarked on some 15 parameters under technical and customer care categories, in two or more consecutive quarters will result in a penalty up to Rs.1.5 lakh and a fine up to Rs. 2 lakh.
 
If the telecom operators do not meet the benchmarks, companies like Airtel, Reliance and Idea could end up paying around Rs.2.3 crore, Rs.1.9 crore and Rs.80 lakh respectively, taking into account a scenario that only 10 percent of their subscriber base face only one call drop a day.
 
Airtel, Reliance and Idea have 23.29 crore, 10.99 crore and 8.33 crore subscribers respectively.
 
Disclaimer: Information, facts or opinions expressed in this news article are presented as sourced from IANS and do not reflect views of Moneylife and hence Moneylife is not responsible or liable for the same. As a source and news provider, IANS is responsible for accuracy, completeness, suitability and validity of any information in this article.
 
 

User

Ramdev noodles will be out in November

Yoga guru Baba Ramdev's Patanjali Atta Noodles will hit the market in the first week of November.

"We have started stocking Patanjali noodles in various supermarkets of north India and will launch it in the first week of November," company spokesman S.K. Tijarawala told IANS.

Each pack of noodles would cost Rs.15 - with no added lead or monosodium glutamate (MSG).

 

Disclaimer: Information, facts or opinions expressed in this news article are presented as sourced from IANS and do not reflect views of Moneylife and hence Moneylife is not responsible or liable for the same. As a source and news provider, IANS is responsible for accuracy, completeness, suitability and validity of any information in this article.

User

COMMENTS

Dr Anantha K Ramdas

1 year ago

After seeing their advertisement recently on toothpaste and biscuits, I went around shops in our area, Koramangala, in Bengaluru, but could not find any which stocked the items.

Atlease Patanjali must make some regional announcements with names of main distributor or stockists so that we can contact them.

REPLY

pinakin mamtora

In Reply to Dr Anantha K Ramdas 1 year ago

Dr.Ramdas: UR right, their distribution network needs to improve. Hopefully, their tie-up with Big Bazaar will make their products available at more locations soon. On a lighter yet relevant note, may be you could explore possibilities of opening a outlet selling their products in Bangalore: it would be a win-win for you as well as the customers. You may google their website for this purpose.

pinakin mamtora

1 year ago

Well done Baba Ramdev...give the MNCs a run for their money...they have earned enough selling low tech products to Indians at fancy prices for many decades. Now, it is time for Indian companies to provide good quality products at reasonable prices & thus save the Nation of precious foreign exchange that is repatriated by these MNCs to their parents abroad. Wish you great success Patanjali !!

Quantum Mutual Fund launches eKYC

The online eKYC involves just one simple form, absolutely no paperwork or physical appearance, according to a release from Quantum AMC

 

Quantum Mutual Fund announced the launch of eKYC (electronic Know Your Customer), where it will allow first time investors to fill up a simple form and complete their KYC formalities, in a totally paperless manner, without the need of physical submission of any form / document proofs or physical appearance, according to a release from Quantum AMC.
 
On the launch of the eKYC facility, the CEO of Quantum AMC Jimmy Patel said, “We are proud to offer another completely online facility – eKYC – which will make investing simpler and faster for investors. We have focused on ensuring that first step of investments is very convenient and a completely paperless experience for new investors.”
Here’s the 4-step simple process:
 
1. Investor visits http://ekyc.quantumamc.com
 
2. Submits Name, Mobile number and Email id
 
3. Fills the standard KYC form; provides PAN, bank details
 
4. eIPV to be subsequently done
 
The investor’s details will be verified by Quantum through independent sources. The last leg of the transaction – IPV or ‘In Person Verification’ will also be done from the comfort of the investors’ home/office, through a camera – but during Quantum office hours only.
 
Once the eIPV is done successfully, KYC formalities are over and the KRA (KYC Registration Agency) will process the documents.
 
The new eKYC facility is available for first time investors on their website.

User

COMMENTS

Sunil Rebello

1 year ago

Dear Sir / Madam,
Is it a rule that for every Bank Ac, MF Ac, Demat Ac the KYC norms required to be updated every 3 to 5 years.
WHAT IS THE GOVERNMENT RULE.
THANKS N REGARDS
sunil

Francis Xavier

1 year ago

When MF Utility will bring all these service? Even after 6 months their online service not yet started!!

Francis Xavier

1 year ago

As usual, great job by Quantum. They are truly DIRECT to investor and clearing the bottleneck in mutual fund investing well.
So it is completely paperless for new investor.

M Muralidharan

1 year ago

Good start. Change of bank details with MF must also be simplified. Banks benefit by fund movement via MF transactions. By just doing online verification of details submitted, copies of check etc can be eliminated...

R Balakrishnan

1 year ago

This is excellent. The fat cats like HDFC and ICICI lie back and have become so arrogant that they do not want customers now.

We are listening!

Solve the equation and enter in the Captcha field.
  Loading...
Close

To continue


Please
Sign Up or Sign In
with

Email
Close

To continue


Please
Sign Up or Sign In
with

Email

BUY NOW

The Scam
24 Year Of The Scam: The Perennial Bestseller, reads like a Thriller!
Moneylife Magazine
Fiercely independent and pro-consumer information on personal finance
Stockletters in 3 Flavours
Outstanding research that beats mutual funds year after year
MAS: Complete Online Financial Advisory
(Includes Moneylife Magazine and Lion Stockletter)