Bank customer services: Wasted opportunity
The Damodaran committee report is full of homilies and general statements rather than action points suited to the Indian ground reality
After 13 months of deliberations and so much of drama over its release, the report of the Damodaran committee on customer services in banks has turned out to be a damp squib. The committee members have apparently worked hard, personally visited different parts of the country and documented their observations copiously. But the recommendations come in the form of homilies and generalisations. In fact, one wonders why on earth Mr Damodaran was delaying the release of this ...
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