ASCI easy platform to target rivals by submitting complaints

Informed sources have revealed that close to half of the complaints upheld by ASCI (Advertising Standards Council of India)—and subsequently withdrawn or modified—originate from competitors within the industry

The corporate warfare between big brands is just intensifying as more and more companies are fighting it out for a bigger size of the pie-and trying to grab that elusive consumer. Now it appears that the war has reached a different level-instead of expensive and lengthy legal battles, Moneylife has found that companies are find it easier to have the advertisements of their rivals pulled out by approaching the Advertising Standards Council of India (ASCI).

In the period of one year (from April 2010-March 2011), 42 out of 82 complaints against advertisements—that were either modified or withdrawn by ASCI's Consumer Complaints Council (CCC)—were from rival companies.  

For instance, a rival company of Hindustan Unilever (HUL) complained about the multinational giant's television commercial of New Rin, which claims to be the only powder in India "removing yellowness and bringing whiteness" to clothes. According to the complaint, the visual showing the comparison between New Rin and another detergent (not named in the ad) is false and misleading. CCC upheld the argument, found the claim misleading, resulting in discontinuation of the commercial.

Similarly there was a complaint against Dish TV claiming that "half the country loves Dish TV" from a player within the industry. The ad was discontinued, after CCC found it to be misleading.

Moneylife has in its possession the details of the complainants whose complaints have been upheld. However, the documents do not reveal the name of the complainant, but only specify if the complaint has emerged from a rival player within the industry.

According to a few industry experts, none of these companies wants to approach court when ASCI provide them with an "easy complaint platform".

From 1st September, ASCI had decided to proceed with a 'fast-track redressal' of complaints originating within the industry. Accordingly, such complaints will now be resolved by the Fast Track Complaints Council (FTCC) of ASCI within seven working days, from the earlier time of around five weeks taken to resolve complaints.

Avinash Mantri, founder, Purple Grape Production and advertising professor, told Moneylife, "Companies often come out with an ad claiming that their product's results are better, or just use satire to lampoon a competitor's ad. There is a lot of competition between brands. (After all), an ad is all about giving out a quick message to the consumer. Even if ASCI has decided to fast track complaints, by the time the decision is out, the consumer already gets the message."

In fact, there are a number of complaints within the industry against HUL's advertisement. When asked if companies are using ASCI to target competitors, the HUL's spokesperson told Moneylife, "ASCI has been a very effective industry platform to deal with advertising-related complaints in a time-bound manner. It is recognised by the government and the legal system as well. The proposed fast track system for dealing with intra-industry complaints will strengthen the platform further as it will reduce the time taken to resolve the complaints."

Many of these intra-industry complaints, at times have no basis. In the above mentioned period, ASCI did not act against 29 out of 80 intra-industry complaints. For instance, on the Eureka Forbes television commercial claiming that that its brand Aquaguard is a "paani ka doctor", there was a complaint against it from a player from the industry. The complaint stated that the ad was trying to mislead consumers on a health issue and was also trying to "equate itself with professional doctors", without giving any proof. However, ASCI did not uphold the complaint saying that "paani ka doctor", is a creative expression stating that Aquaguard is capable of recommending the appropriate technology for water treatment."

ASCI insists that it upholds complaints only if they are scientifically proved. Alan Collaco, general secretary, ASCI, told Moneylife, "In this competitive environment, companies are alert to the competitors' claims in ads. However, the Consumer Complaints Council as well as our robust complaints handling procedure ensures that no complaints are upheld unless they are scientifically proved."


RBI maintains anti-inflation stance, hikes repo rate by 25 bps to 8.25%

The Reserve Bank of India continues with its monetary tightening measures to control high inflation, notwithstanding concerns over economic slowdown

The Reserve Bank of India (RBI) today hiked interest rates for the 12th time in 18 months and maintained that its monetary stance going forward will be influenced by the inflation trend.

The RBI announced a hike in the repo rate (its main policy rate at which it lends to banks) to 8.25%, even as its monetary tightening appears to have not yielded the results it is looking for so far. The reverse repo rate (at which banks park their funds with the RBI) has also been raised by an equivalent amount to 7.25%.

With this hike, the policy rate has been increased by a total 325 basis points in one and a half year. The hike in policy rates which will lead to higher lending rates, has already affected the housing and automobiles loans business as well as credit off-take by industry, which is seeing a slowdown in sales. This had prompted expectations that the central bank would take a pause.

But the central bank said it was too soon to ease its anti-inflationary bias. "A premature change in the policy stance could harden inflationary expectations, thereby diluting the impact of past policy actions. It is, therefore, imperative to persist with the current anti-inflationary stance," it said.

Headline inflation for August rose to 9.78%, its highest in more than a year, from 9.2% in the previous month. However, the effect of previous rate hikes is likely to be felt in the forthcoming quarters, economist say, which could lead to the central bank stepping back.

The news of the rate hike dragged the stock market down by more than one per cent. The benchmark indices, which were mostly positive this morning, dipped to just below Thursday's closing levels, but recovered afterwards in volatile trading.

The Nifty which opened this morning at 5,123, nearly 50 points up from yesterday, slipped just after noon to 5,068, just under its previous close, then climbed back up about one per cent in the next 30 minutes. It was similar with the Sensex and by the end of trading the benchmarks closed with small gains, as positive global cues helped the market absorb the effect of the rate hike.

Manufacturing slowed down to 3.3% in July, the lowest in 21 months and lower industrial output together with higher prices has cooled economic growth. GDP growth in the first quarter (April to June 2011) moderated to an 18-month low of 7.7%, against 8.8% in the corresponding period a year ago.

While inflation in India in largely driven by food and fuel prices, both seen to be beyond the scope of monetary policy, it has recently affected the core non-food manufacturing sector and remains way above the RBI's stated comfort zone of 4% to 4.5%. Only yesterday, oil companies announced a hike in petrol rates by more than Rs3, although the more important diesel prices were not touched.

Two-thirds of respondents in a poll on the Moneylife website, this week, said the RBI was justified in repeatedly increasing interest rates in the fight against inflation.

Corporate India reacted gloomily to the rate RBI's 12th rate hike. Dr Rajiv Kumar, secretary general of the Federation of Indian Chambers of Commerce and Industry, said, "The RBI makes a reference to the worsening global growth, but surprisingly has still gone ahead with a rate hike citing a jump in August inflation rate. This increase has more to do with a lower base in the period a year ago. (August 2010 inflation data was the second lowest in the past 12 months and was at 8.9% as compared to an average 10.4% in April-July 2010.)"

He said that sequential growth in consumption is at a nine-quarter low and that for gross fixed capital formation is at its second lowest in six quarters. "This rate hike will only exacerbate the current fears of an impending slowdown," Mr Kumar warned.

Commenting on the impact of the rate hike, N Seshadri, executive director, Bank of India, said, "Capex is not happening, investment loans are not happening. The next couple of months will give some sort of indication, but we believe there will be a pause (in rate hikes). So, after that, people will start thinking about fresh investments and we may see growth back in last two quarters."

Indian Overseas Bank chairman and managing director M Narendra said banks would need to pass on the hike to customers, as the cost of funds has gone up. "I believe banks would wait till the month-end before taking a call on an interest rate hike," he said.

After the RBI's tough talk today, a Reuters poll of economists today found that more than half of the 12 respondents believed that the central bank would raise interest rates at least one more time this year. The next policy review is on 25 October 2011.




5 years ago

What RBI did is the RIGHT thing, although it is doing it in 'baby steps'.
INFLATION is the MAIN ENEMY of growth, not interest rate which is only 'rent' for hard-earned savings of the 'aam aadmi'. Interest on Term Deposit must always remain higher than the inflation rate. With persistently high inflation rate, all valuation and financial figures become meaningless fiction, serving only to misguide people.


5 years ago

i hopes that this is first time post ofice nsc nsss and other interest rates are less than repo rate .on the name of inflation they are raising int rate but it seems that moto is different.7 5da of central govt employees is raised .what about private sector or common people. gap bet these two type employees is increasing. if any dr. precribes crosin only for fever or high fever till you cures what will happen to patient?
goverment should change the medicine now


5 years ago

For last sixteen months our Finance Minister and RBI is harping on the same tune that with the hike inflation will come down.But so far it has not happen.It will not happen also.I can comment that even RBI will increase another 1% hike in interest rate the inflation will not come down to 7% level.With the rise of interest rate if the Industrial growth will hamper and if the manufacturing industry will have to increase the price rise of their product and at the same time they will pass on to the customer then where the question arise that the inflation rate will come down?RBI Governor should think rationally before taking any decision.It is not a child's play.RBI is sticking to something which is akin to child like behaviour, a stubborn craziness.RBI is spoiling the nations economic structural growth.Please beware.


5 years ago

Can anyone explain the logic of increasing the Fuel price and also 25 bps repo rate and screaming about increase in Inflation???



In Reply to Srini 5 years ago

mery dare to ask me attitude

Share prices to have staggered rise: Friday Closing Report

It is always darkest before dawn...

Major inflows needed for Nifty to reach 5,190

The market discounted the interest rate hike by the Reserve Bank of India and was in the positive for almost the entire trading session today. However, strong volatility capped the gains resulting in a near flat close.

Yesterday, we mentioned that the Nifty should stay above 5,065 and not make an intra-day low below 4,967. Today, the Nifty touched an intra-day low of 5,068, around its previous close of 5,075 and closed at 5,084. If buying continues, we may see a strenuous journey to the level of 5,190. However, if the trend reverses, we may see the Nifty slide to 4,875. The gains on the National Stock Exchange (NSE) were on huge volumes totalling 79.46 crore shares.

The market opened in the positive, tracking its peers in the Asian region which were higher in morning trade, on news that the European Central Bank (ECB) would help European banks to avail of dollar funding. The Nifty opened 47 points higher at 5,123 and the Sensex resumed trade above the 17,000 mark at 17,048, up 177 points. There was brisk buying in oil & gas, PSU, IT, metal and realty stocks.

The indices were range-bound ahead of the RBI’s mid-quarter monetary policy review. A huge bout of institutional buying minutes before the rate hike announcement lifted the indices to the day’s high. At the intra-day high, the Nifty went up to 5,144 and the Sensex to 17,123.

The news of the 25 basis points hike in the repo and reverse repo rates dragged the indices to the lows of the day. The Nifty slipped into the red at 5,068, while the Sensex managed to stay above yesterday’s close at 16,890. But investors chose to ignore the negatives and continued buying, putting the indices on a higher trajectory once again.

Some nervousness in late trade resulted in the market paring most of its gains, but it still closed positive for a third straight day. The Nifty added nine points to close at 5,084 and the Sensex finished trade at 16,934, up 57 points.

The advance-decline ratio on the National Stock Exchange (NSE) was a negative 638:775.

The broader indices closed mixed today; the BSE Mid-cap index was up 0.36% whereas the BSE Small-cap index closed 0.01% lower.

In the sectoral space, BSE PSU (up 1.66%), BSE Power (up 1.55%), BSE Realty (up 1.26%), BSE Auto (up 1.14%) and BSE Consumer Durables (up 0.65%) were the top gainers. Fast Moving Consumer Goods (down 1.22%), BSE IT (down 0.86%) and BSE TECk (down 0.70%) were the losers.

Some major stocks in the Sensex that gained were Tata Motors (up 7.02%), ONGC (up 5.61%), NTPC (up 4.75%), Sterlite Industries (up 3.66%) and Tata Power (up 2.69%). The losers were led by Hindustan Unilever (down 2.65%), Wipro (down 2.37%), BHEL (down 1.39%), Tata Steel (down 1.30%) and Jindal Steel (down 1.10%).

The top performers on the Nifty were Tata Motors (up 6.12%), ONGC (up 5.58%), NTPC (up 4.41%), Sterlite (up 3.54%) and Power Grid Corporation (up 3.49%). Ambuja Cement (down 4.96%), HCL Technologies (down 4.01%), Reliance Communications (down 2.96%), Wipro (down 2.74%) and Reliance Capital (down 2.69%) ended at the bottom of the index.

Markets in Asia closed higher as the ECB and other global policymakers initiated efforts to help European banks get dollar funding. The move boosted exporters and financials across Asia. Investors will now eye the two-day European Union finance ministers’ meeting, which is to start later today. US Treasury secretary Tim Geithner will also attend the meeting.

The Shanghai Composite rose 0.13%, the Hang Seng gained 1.43%, the Jakarta Composite surged 1.61%, the Nikkei 225 jumped 2.25%, the Straits Times advanced 0.83%, the Seoul Composite advanced 3.72% and the Taiwan Weighted settled 2.60% higher.

Back home, foreign institutional investors were net buyers of stocks worth Rs136.55 crore on Thursday. Similarly, domestic institutional investors were also net buyers of equities worth Rs4.40 crore.

Delta Corp through its joint venture company—Delta Corp East Africa (DCEAL)—has entered into a binding sale agreement with International Bank for Reconstruction and Development (World Bank) for the sale of its property in Kenya, the Delta Centre. The property is to be sold for around $22.8 million on terms and conditions mutually agreed between the parties. The property is in the final stage of development and will be handed over to the World Bank upon completion. Delta Corp gained 1.19% to close at Rs110.10 on the NSE.

Tata Steel has bagged a $70 million order to supply 84,000 tonne of rails for a new high-speed track on the new 302km, South-Europe-Atlantique line connecting Bordeaux and Tours in France. The company will manufacture the steel required for the project at its Scunthorpe facility in the UK, before being rolled into rail at its Hayange mill in North-East France. Tata Steel dipped 1.21% to close at Rs460.

ABB, the power and automation technology company, has bagged an order worth more than $15 million from JK Paper to supply integrated automation and power equipment and related engineering and commissioning services. The ABB stock tanked 4.39% to close at Rs827.95.



Madhusudan Thakkar

5 years ago

Please accept my best wishes for VIDEO.I think this is just the beginning.Like "CHAUTHI DUNIYA" site can we please have VIDEO & Internet TV on this site. KEEP IT UP......


Sucheta Dalal

In Reply to Madhusudan Thakkar 5 years ago

Thank you sir, with your blessings and good wishes we will indeed get there...

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