Citizens' Issues
After 3 years, Infosys still can't fix MCA's system that started cracking under its watch
Infosys took over the Ministry of Corporate Affairs website from TCS to manage but has made a mess of it. The portal and services are still inaccessible on many occasions. Anguished users now want to know can we fix responsibility for the mess?
It is more than three year since Infosys Ltd, one of India's top IT companies, took over management of the portal and services offered by the Ministry of Corporate Affairs (MCS). However, almost every other day, company secretaries (CS') chartered accountants (CAs), lenders and shareholders are crying hoarse for not being able to access the site or perform mandatory filing. In addition, there are security issues as well with the MCA portal. The question is why can't Infosys, one of India's most reputed corporate house, still fix the issue that it created? Why are users still facing several glitches for over three years, after Infosys took over management of the MCA portal?
In fact, even Amitabh Kant, the Chief Executive Officer (CEO) of NITI Aayog, has blamed Infosys for the MCA malfunctioning. Here is a tweet from Mr Kant… 
Moneylife highlighted on Thursday (Read: MCA services down, entrepreneurs can't register new company since past many days), how several popular services offered by MCA are down and showing a page not found error. Taking note of the ire on Twitter, Nirmala Sitharaman, the Minister of State for Commerce and Industry, asked one Ravi Kalantri, who has been tweeting on the issue, to contact MCA Joint Secretary KVR Murthy. Following the tweet from the Minister, the MCA page for company registration displayed a message tendering apologies. However, there was no information about when the original webpage and thus the service would be restored.
Even as on Friday morning, three out of five top frequently used services on MCA website are still down and are showing a message, "Our apologies... The page you requested cannot be displayed."
"Register a new company" is among the top five most frequently used services on the MCA website. However, besides this two other webpages, for "Change Company Information" and "Compliance/Approval Filing" are also down. 
CA Nikhil Vadia has also highlighted the security issues with the MCA portal managed by Infosys. On 1st April, he sent a message to Ms Sitharaman about inability to access MCA site unless one reduces security to lowest level. Here is his tweet and reply from the Minister...
However, nothing changed on the MCA site, and it continues to give nightmares to stakeholders. Mr Vadia says, "Even to my tweet the Minister has responded. But nothing is happening. MCA is one of the worst site."
Officials from Infosys were not immediately available for comment and we would incorporate their response, as and when we receive it. 
Three years ago too, there was a hue and cry about MCA21 portal not functioning following takeover by Infosys from Tata Consultancy Services (TCS). (Read: MCA21 is down for a month after a handover of the management by TCS to Infosys. Why?
It was supposed to be a simple handover between two of India's best and most reputed IT companies. But the MCA21 portal was down for months. As Moneylife has reported several times in during February 2013 to September 2013, the MCA21, the showpiece of e-Governance and corporate filing portal, which, for the first time had made all corporate filings available online, was found sputtering. 
Fed up with a callous ministry and Infosys, a group of CS, CAs, CWAs, lawyers, companies and consultants then started an open petition on to highlight the issues they are facing everyday due to malfunction of MCA21 portal. The online petition, signed by 1,154 respondents was submitted to Sachin Pilot, the then Minister of Corporate Affairs. 
At that time, Binoy Chacko of BG & Associates had said, “The difficulties created by MCA21 results in delays in company and LLP registrations and corporate compliance filings. This is resulting in huge penalty, duplicate fee payments, and waste of professional man-hours across country, delay of application or approval process at Registrar of Companies-ROC and MCA offices. Corporate compliance and governance system have come to a halt.”
Later in September 2013, Infosys accepted that there were some problems with MCA21 due to updation of its intrusion prevention system (IPS) signatures. (Read: Infosys explains why MCA21 has issues)
An investigation is clearly in order, along with a change in how large IT contracts handed out by the government are structured or auctioned. Failure to deliver as promised must also have consequences. Users, who need to do mandatory filing cannot be kept on tenterhooks due to the failure from service provider's side. Like the stakeholders are punished with penalties for late filing, the service provider also must be asked to face the same music for causing hardship to users. Similarly, if the delays and problems are due to government apathy or the recalcitrance of sarkari officials, that too must have consequences, if it causes undue harassment to a person.
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Raja Laks

6 months ago

There is so much favoritism and casteism in IT companies, merit is no longer a consideration. Hard working and merit consultants who do not do chamchagiri are branded as "attitude problematics" and are not able to climb upto key positions. These guys keep shifting companies every 2 - 3 years and remain at middle level.
While worthless consultants occupy management level and keep screwing projects.


6 months ago


Mahesh S Bhatt

6 months ago

Thank your Stars these are saved souls who are making in India now they shall not be MAD in India

Nandan Nilekani Tata's all have lost moral values Tata's are recently accused of Hospital Software stealing fined around $900million.

Infy founder was relieved Phaneesh Murthy busy developing USA Markets along with sexual swings flings for $3mill settlement

Paid $ 34mill in H1 B visa scandal

These are ethically best crop of country apna Ratan/Narayan.

But truth is in the article.No quality consciousness.



6 months ago

it is not only infosis officials of ministry who always avoid working be also be condemned

Babubhai Vaghela

6 months ago

Right Place for Corrupt Crook Criminal Ex - SAP Vishal Sikka Heading Infosys is Tihar Jail. Lifelong. No Bail.

New York Hospital to Pay $2.2 Million Fine for Allowing Filming of Patients Without Consent

Federal action could spell the end of emergency room reality television


NewYork-Presbyterian Hospital has agreed to pay a $2.2 million penalty to federal regulators for allowing television crews to film two patients without their consent 2013 one who was dying, the other in significant distress. Regulators said Thursday that the hospital allowed filming to continue even after a medical professional asked that it stop.


At the same time, regulators clarified the rules regarding the filming of patients, prohibiting health providers from inviting crews into treatment areas without permission from all patients who are present. That could end popular television shows that capture emergencies and traumas in progress, only getting permission from patients afterward.


"It is not sufficient for a health care provider to request or require media personnel to mask the identities of patients (using techniques such as blurring, pixelation, or voice alteration software) for whom an authorization was not obtained," the Office for Civil Rights within the U.S. Department of Health and Human Services said in an online post.


The Office for Civil Rights oversees the federal patient privacy law known as HIPAA. Privacy rules for enforcing the law do not allow media access to patients' health information without authorization, the post said.


Joel Geiderman, co-chair of the emergency medicine department at Cedars-Sinai Medical Center in Los Angeles and chairman of the ethics committee of the American College of Emergency Physicians, said the decision may finally end real-life shows taped in hospitals.


"I think this will have a chilling effect on hospitals going forward," he said. "Any hospital legal counsel worth his salt or any PR director would be committing malpractice in order to allow it to occur. It's now embodied in a federal directive."


The federal fine involves the case of Mark Chanko, who was hit by a garbage truck in 2011 and taken to NewYork-Presbyterian Hospital/Weill Cornell Medical Center. A crew from ABC's hit show NY Med filmed as doctors unsuccessfully sought to save his life. Chanko's widow, Anita, recognized her husband while watching the show the following year, though his face was blurred and his voice was muffled.


The family's story was chronicled last year by ProPublica, in collaboration with the New York Times. Chanko filed a complaint in January 2013, but it took more than three years to resolve.

The Office for Civil Rights called the disclosures "egregious." It did not identify the patients by name.


"This case sends an important message that OCR will not permit covered entities to compromise their patients' privacy by allowing news or television crews to film the patients without their authorization," said Jocelyn Samuels, the office's director, in a written statement.


Chanko's son, Kenneth, said the family was "very grateful, happy, relieved" by the news. "I'm almost at a loss of words because we're just so grateful that action was taken and this will have a national impact on hospitals," he said.


In resolving the case, NewYork-Presbyterian did not admit wrongdoing or that it violated the Health Insurance Portability and Accountability Act. In addition to paying the fine, it agreed to update its privacy policies and provide additional training to staff. The government will monitor its compliance for the next two years.


In a statement, the hospital said it does not believe it violated HIPAA's privacy rules.


"Our participation in the ABC News documentary program NY Med was intended to educate the public and provide insight into the complexities of medical care and the daily challenges faced by our dedicated and compassionate medical professionals," the statement said. "This program, and the others that preceded it, garnered critical acclaim, and raised the public's consciousness of important public health issues, including organ transplantation and donation. It also vividly depicted how our emergency department medical team works tirelessly every day to save patients' lives."


Earlier this month, New York's highest court revived a lawsuit filed by the Chanko family.

In a unanimous decision, with one justice not taking part, the New York Court of Appeals allowed the suit to proceed against NewYork-Presbyterian Hospital and its former chief surgical resident Sebastian Schubl. The suit alleges breach of the doctor-patient confidentiality owed to Chanko.


But the high court did not allow the family to pursue its claim of intentional infliction of emotional distress against the hospital, doctor and ABC, which aired "NY Med."The conduct alleged, while "offensive," was not outrageous enough to justify damages on that count, the judges found.


Legislation has been proposed by New York lawmakers that would make it a crime to film patients without consent (with certain exceptions). And last summer, the trade group representing hospitals in New York City said its members would voluntarily agree to allow filming of their patients only with prior consent.


ProPublica is a Pulitzer Prize-winning investigative newsroom. Sign up for their newsletter.











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